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Customer Ratings & Reviews

Your price for this item is $289.99
The comparable value price is $349.99

Customer reviews

Rating 4.7 out of 5 stars with 12442 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 215 Showing 4,281-4,300 of 12,442 reviews
  • Rated 5 out of 5 stars

    The best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the best over the ear headphones I’ve ever had. The sound quality and their comfortability is second to none.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SoundGuy, Awesome! We're glad that you love the comfort and sound quality of your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin Sony_US

  • Rated 5 out of 5 stars

    Great Heaphones

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The comfort, durability of the build of the headphones, and the sound.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Neo76, Awesome! We are glad to hear that you are happy with your purchase! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Sony xm4 review

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are good headphones for commuting or just hanging out but I wouldn’t recommend for the gym because they’ll get dirty easily .

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MiuL,

      We're so glad to hear that your Sony headphones are making both your commutes and downtime enjoyable! Thank you so much for your wonderful 5-star rating—it's fantastic knowing their versatility and reliable performance add comfort and quality to your day, wherever you use them.

      Thank you for choosing Sony—wishing you a vibrant day!
      DiegoV. Sony_US

  • Rated 5 out of 5 stars

    Great sound

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They sound great and are really comfy to wear for long periods of time

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RickyBobby, Awesome! We are glad to hear that you are happy with your purchase! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect sound super loud and comfortable all you could ever need

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi S3lfinjury,

      Amazing! We're glad that you like the sound quality and comfort of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Great for kids with autism!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased for 15 year old daughter with autism. Noises bother her and affect her life negatively. She heard about these online and begged us to get them for her. Without hesitation we did so and it has been a great purchase. She can ride in car, go out in public and restaurants without being over stimilated now.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi FreedomFlighters,

      That's amazing! You've made a great choice! We are so happy to know your satisfaction with the incredible noise canceling feature of the WH-1000XM4, and that it perfectly suits your daughter's needs. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.

      Thank you very much for your purchase and for choosing Sony!

      - Romeo Sony_US

  • Rated 5 out of 5 stars

    Love them!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased these for my teenage son. Fantastic noise canceling and very comfortable.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi WyoMom, You've made a great choice! We're pleased you like the fantastic noise canceling feature and comfortable fit of your Sony WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    Great sound quality

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound quality and comfort. I like to set the equalizer and pauses music when I get a call. Lots of bells and whistles.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Reviewguru, Wow! That's really cool! We're extremely pleased to hear you love your new WH-1000XM4 Wireless Noise Canceling Headphones! We're also glad to hear you're happy and satisfied with the outstanding sound quality and overall features of this headphones. Good to know you're utilizing the built-in equalizer on the Sony headphones connect app. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for sharing your awesome feedback and for trusting Sony! -Jess Sony_US

  • Rated 4 out of 5 stars

    Quality and functionality at Sony levels.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great comfort, noise cancellation. Marked difference in volume between Bluetooth and wired, a bit of a surprise. App is intuitive and offers a nice set of EQ options. Overall very pleased.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MTPC, we're glad you like the ANC function and comfort of our newest industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. -Carl Sony_US

  • Rated 5 out of 5 stars

    Well worth the money.

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing Quality and Durability. The app that complements the headphones is an excellent addition to customize your listening experience.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JaimeL, we're glad you are enjoying your new headphones! Thanks for choosing Sony! ~Earl Sony_US

  • Rated 5 out of 5 stars

    Sony 1000

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome sound quality and very comfortable on the ears. I would for sure recommend this to somebody.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Echo,

      Great! We're glad that you like the sound quality and comfort of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for the recommendation and for choosing Sony!

      -Ralph Sony_US

  • Rated 4 out of 5 stars

    Awesome headphones

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome sound and very light, nice color, easy to use and connect. Awesome Christmas gift.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RaymundoM,

      We are thrilled to hear how much you love the WH-1000XM4 Headphones! It's wonderful that you find the sound awesome, the headphones light, the color nice, and the setup easy to use and connect. What a fantastic Christmas gift!

      Thanks for choosing Sony.

      Best regards, Eliab Sony_US

  • Rated 5 out of 5 stars

    Headphones

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The quality is excellent! Love my headphones. Definitely recommend.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TamekaJ, We're thrilled to hear that you are enjoying your new headphones. Thanks for choosing Sony. Carl Sony_US

  • Rated 4 out of 5 stars

    Sony vs Bose

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sounds quality overall is okay but not as good as Bose. They do have a bit more bass than the Bose headphones but the notes and sound quality itself isn’t as good as the boss headphones. So if you want sounds quality don’t care for base I’d go with Bose. If your a bass head and don’t care much for quality of sound then grab these. They connect well and the app works sometimes with the headphones. But I went bald to the quiet comfort 45 Bose headphones. Just better sounding in my opinion you truly can’t go wrong with Bose they make better products.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Best, Awesome! We are so glad to hear that you are enjoying your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Sony Headphone Review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are my first wireless headphone. After trying these, I would never go back to wire headphone again. Sony definitely is a perfect choice that provide best quality and affordable price.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ChuenyingWang, we're glad you like our industry-leading noise canceling headphones! Thanks for choosing Sony! ~Earl Sony_US

  • Rated 5 out of 5 stars

    1000XM4

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sounds so clear and cancels all the noise outside perfect for going to the gym. Enjoy listening to edm with these great bass!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Aaron,

      Great! We're glad that these headphones are perfect for your lifestyle. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    The Future Of Headsets

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound quality amazing! The headset feels light. The noise cancel is one of the best in the market.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Beastboy4,

      Great! We're glad that you like the sound quality, weight, and noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Great headphones - highly recommend

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound, top quality you’d expect from Sony. Active noise cancelling is great for studying.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Jomo,

      Thank you for choosing Sony!

      We're honored to hear that the WH1000XM4 delivers the great sound and top quality you expect from Sony. It's especially rewarding to know that the active noise cancelling feature is helping you create a focused environment for studying. Your positive experience is truly appreciated.

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    great

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great headphones best ones ive had. sound cancelling good comfort good

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Excellent choice Jake! We are so glad to hear that you are enjoying your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    My favorite pair of Bluetooth headphones.

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are the best sounding headphones I’ve ever owned. And the noise canceling is fantastic.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Deadisthenewblack, Thanks for the 5-star rating! We're glad you like your new headphones. Enjoy and thanks for choosing Sony. -Craig Sony_US