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Customer Ratings & Reviews

Your price for this item is $289.99
The comparable value price is $349.99

Customer reviews

Rating 4.7 out of 5 stars with 12442 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 216 Showing 4,301-4,320 of 12,442 reviews
  • Rated 5 out of 5 stars

    Perfect for work from home

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are perfect for working from home! The noise canceling is crazy good. I initially purchased the Bose QCii and was very disappointed by the sound quality. So I returned those for these and to me, the difference is worth the money. Got them for $278. Sound is great, although you do have to adjust the eq settings in the Sony app to make them sound better. Also work great for zoom calls. I’ve seen some complaints that the mic isn’t the best but I haven’t received any complaints yet.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are excellent for my conference calls. I can’t hear anything else around me when o have them on. Very comfortable

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Davesangel7, Awesome! We're glad that your investment is worth it. It's nice to hear you are enjoying the noise canceling feature, comfortability, and overall performance of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. To get the most out of your WH-1000XM4, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thanks for choosing Sony! -Jess Sony_US

  • Rated 5 out of 5 stars

    Everything I expected and more!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound and excellent noise cancellation. Very comfortavle. I have the Beats 3 Pro wireless and the Sonys are the best.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A Worthy Investment!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these headphones! I use it to listen to music primarily when im winding down before bed. It pairs really fast and I really like how you can fine tune and adjust sound settings. The case is great too as it is durable and folds neatly inside the case. Perfect for travel too as it blocks out the outside noise with the noise cancelling feature. Uses USB-C charging which works great if you are an Apple user. These headphones are expensive but think of it as a worthy investment!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MamoXMamo, we're glad you love the Bluetooth connectivity, sound adjustments, the case of our newest industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl Sony_US

  • Rated 5 out of 5 stars

    My head phone experience

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phones! Truly enjoy all aspects of the item. Well design and craftsmanship.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Kovuvision,

      Thank you for the 5-star rating! We're happy to hear that you like the design of the headphones. Thank you for choosing Sony!

      -David Sony_US

  • Rated 5 out of 5 stars

    Love this product

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound and noise cancellation and comfortable

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MaximoV, Awesome! We're very pleased to hear you like the great sound quality, excellent noise cancellation, and comfortable fit of your Sony XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Is really good the bass is good and the noise cancelation is good

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Anis,

      Perfect! We're thrilled that you are enjoying the sound quality and noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these! Just what I was looking for, fit and noise canceling is wonderful. Great sale price too!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Bestheadphonesever,

      Amazing! We're glad that you like the fit and noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Sold!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Comfortable, lightweight - the app is a little annoying but hopefully that gets better.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi nins,

      Thanks for sharing your review and experience with the WH1000XM4. We're glad that you like the comfort and weight of the headphones. For optimum performance regarding the Sony Headphones Connect app, make sure to always keep it up-to-date. You can still use the headphones without the app. However, installing the Sony Headphones Connect app is recommended to fully utilize the features of the headphones.

      Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 4 out of 5 stars

    Great sounding Head phones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Light weight, Good noise cancellation, Comfortable, descent sound quality but falls short on big bass delivery. Good Value

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TerriC,

      We appreciate your balanced feedback on the WH-1000XM4 headphones, highlighting their excellent comfort, lightweight design, and effective noise cancellation. We understand that bass preference is subjective; for enhanced low-end delivery, you may want to try adjusting the Equalizer settings within the Sony | Headphones Connect app to boost the bass frequencies to your liking. We are glad you find them to be a good value overall!

      Thanks for choosing Sony.

      Best regards, Eliab sony-global

  • Rated 5 out of 5 stars

    Next gen sound

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Impressive sound quality and noise cancelling plus all day comfort equals the perfect wireless headphones for work and play.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Over all its a good headphone. Battery life, connectivity and sound quality.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello JoseD,
      Thank you for purchasing and for commenting on our WH1000XM4. We are happy to hear your satisfaction on the sound quality, battery life and connectivity of our XM4. Thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Great Headphone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    have watched a lot of reviewing videos of comparing the xm4 and AirPods max. And finally, decided to buy this one. The weight is a major concern, I always ware a headphone for over 8 hours a day for meeting/music. I don't think I could do this with an AirPods max. I know the sound quality of AirPods max is better than xm4, but I don't think it's a huge difference, xm4 has already met my expectation. anyway, I would recommend this product, especially when I saw airpods max is cost $550.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RushYun,

      You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.

      ~Ralph Sony_US

  • Rated 5 out of 5 stars

    My absolute favorite

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are amazing, the noise cancelation on them is absolutely awesome! They have a bunch of settings so you can determine how much you want to hear areound you! There is even an app which can learn your main locations and adapt as you seg them for each space. I use them every day and cant get enough of them. I highly recommend them!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Panickeddays, Thank you for the awesome review! We're thrilled to hear you like great noise cancellation and tons of adjustable settings using the Headphones Connect app.  Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam Sony_US

  • Rated 5 out of 5 stars

    Best over-ear headphones

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had these for probably a couple years now. I use them when working and for taking work calls. The audio is awesome, and people can never tell I am using headphones, which is a plus. There are a ton of things you can do with these that I don't use anymore, but they can be quite helpful.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi CoryW, awesome! We're glad you are enjoying our product! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! ~Earl Sony_US

  • Rated 5 out of 5 stars

    Sony best headset

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best sound suppressed headset ive ever used! Top of the line, great software, no cons on this one The xm5 are just for looks, get the xm4, same thing but cheaper

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Chilling, Awesome! We're glad to hear that you like the headphones. Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Review on headphone

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really loved it! I did however return because of some personal reason. It is a great option for anyone looking for a great headphones

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ReeeeeeeL, Fantastic! We're delighted to hear that you enjoyed our WH1000XM4 headphones. We understand that personal reasons led to your return, but we truly appreciate your feedback and recommendation for others seeking excellent headphones. Thanks for the perfect star review! - Romeo Sony_US

  • Rated 5 out of 5 stars

    Recommend!!

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They aren’t bulky like other models. The noise cancellation is good and I like the tap to pause and the volume features

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Mars, We're glad that you are enjoying your new headphones. Thank you for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Sony - WH1000XM4 Wireless Noise-Cancelling Over-th

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a Christmas present for my teen. I read reviews on all noise canceling headphones and this had great reviews. Bestbuy had the cheapest price and in blue. She loves it and I tried it out too. It definitely does work at canceling out noise.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello MGCT,
      Wow! What a nice Christmas present! Thank you for choosing WH1000XM4 and we're glad that you like the color, quality and noise canceling capability of our XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Quietness

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very comfortable and the noise cancellation is actually pretty good and lives up to its name.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Tupher,

      Awesome! We're glad you like the noise canceling and comfortability of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      Regards,
      David Sony_US