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Customer Ratings & Reviews

Your price for this item is $289.99
The comparable value price is $349.99

Customer reviews

Rating 4.7 out of 5 stars with 12442 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 217 Showing 4,321-4,340 of 12,442 reviews
  • Rated 5 out of 5 stars

    Better than expected

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Better than expected. Amazing on airplanes! Battery life is insanely long and sound quality is spectacular.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Pigeon,

      Awesome! We're glad that you like the battery life and sound quality of these amazing headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Great headphones..not cheap price

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far the best sounding NAC wireless headphones I’ve used. Not cheap but you’re getting a premium product.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Bulls217,

      Awesome! We're glad that you are enjoying the sound quality of these amazing headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Best Headphones Ive Owned!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Use them for studying, gaming and while walking my dog! Switched from the apple airpods and i dont regret it!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for your concise and enthusiastic review, Sebvstien!

      We are thrilled to hear that you are loving your WH-1000XM4 headphones and that they are seamlessly fitting into various parts of your daily life—from studying and gaming to walking your dog!

      It's especially rewarding to know that the switch from your previous earbuds has been a great decision for you. We engineered the XM4s to deliver industry-leading Noise Cancellation and premium sound quality, ensuring they can handle every scenario you throw at them.

      Thank you again for choosing Sony to be your audio companion!

      Best regards, Gus, Sony Social Media Team Sony_US

  • Rated 5 out of 5 stars

    Great pair of ANC headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got Apple AirPod Max last Xmas, but wanted to give these a try at $100 off and wasn’t disappointed. Much lighter/confortable to wear and like the ability to tailor the EQ to my preference. My only to knocks are connecting to 2 devices is a bit clunky (had issues of it constantly connecting/disconnecting to 2nd device while listening to my primary device which was annoying) and the APM seem to me have a better transparency/ambient mode.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Bmoney, we're glad you are enjoying comfort and equalizer feature of our industry-leading noise canceling headphones. We're sorry to hear that you have issue with the multi-point feature of your SONY unit. Please follow the guide on this link to resolve the issue:

      https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00249936

      Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl Sony_US

  • Rated 5 out of 5 stars

    Quality product

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    More affordable than other options, especially when purchased on Black Friday sale. Superb noise cancellation

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi LeoH, That's great to hear! We're glad you like the noise cancelling performance of the headphones. Enjoy and thanks for choosing Sony. -Craig Sony_US

  • Rated 5 out of 5 stars

    Super recommend it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This pair of headphones won’t let you down!! They sound great and are good at noise cancelling in my opinion. Super comfortable.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jrgmx18,

      Great! We're glad that you're enjoying the sound quality, comfort, and noise canceling function of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.

      ~Ralph Sony_US

  • Rated 5 out of 5 stars

    Recommended to buy

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The quality of the product is awesome. we are enjoying the music with Sony Wireless noise cancelling Headphones.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SandeepS, Thank you so much for your fantastic review! We're thrilled to hear that you are enjoying your WH1000XM4. It's great to know that the quality of the product has met your expectations and that you are having an awesome music experience with them. Your recommendation means a lot to us. Enjoy your music and thanks for choosing Sony! - Romeo Sony_US

  • Rated 5 out of 5 stars

    Best Headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing Noise Canceling feature. Got them while they were on sale. Dont regret it. Bass and treble are perfect

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Omarr2, You've made an excellent choice! Good to know you're enjoying the exceptional noise cancelation and the overall sound quality of your new Sony Headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    One of the Best

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hands down the best over-ear noise canceling headphones I’ve ever used. I’m really big into music and beats and when I saw many reviews I had to hear it for my self and I gotta say these are a 5/5. Sony really did an amazing job with these. The clarity in music is just CRAZY you fell like you’re in the studio while hearing music. If you have Apple Music I would definitely recommend these as they have great quality songs

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Cooks, Awesome! We are so glad to hear that you are enjoying your new WH1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Love these

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought these on sale for a great deal.. Amazing sound quality. My TV wouldn't turn up the volume high enough for my liking so I use an aux chord to my controller. I use the dolby atmos app on my Xbox and it really brought these headphones to life. It makes games and movies sound much more full and dynamic. Using them on my phone is flawless. Music sounds fantastic and podcast sound rich. The app is easy to use and I like that you can adjust the eq settings. The noise canceling works great too!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Koke,

      Great! We're glad that you're enjoying the sound quality of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!

      ~Ralph Sony_US

  • Rated 5 out of 5 stars

    Sony

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the best headphones are very comfortable and have good sound definition

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Fabulous! You've made a great choice, JassonM! We are truly happy to hear you like the comfort and the exceptional sound quality of our WH-1000XM4.

      Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.

      Thank you so much for purchasing our WH-1000XM4 and for choosing Sony!

      - Romeo Sony_US

  • Rated 5 out of 5 stars

    Quality is very good.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A gift for my Son to replace his broken (3x)Beats studio. My son told me that this Sony is better than beats.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello ArlandR,

      Thank you for choosing Sony!

      It’s rewarding to hear that the WH1000XM4 headphones have made a great replacement gift for your son. We’re glad to know he considers them an improvement over his previous brand. Thank you for sharing your positive feedback.

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    HIGHLY RECOMMEND

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Favorite headphones of all time!! amazing noise cancellation has many features your favorite brands don’t have (apple, beats).Very lightweight amazing sound quality and the app works perfectly i can adjust the sound to my liking!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello KarlaC,
      Great! We're glad that you are pleased with the noise canceling capability and other helpful features of our WH1000XM4 as well as the light weight design and Sony app. Enjoy and thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    First Class

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are very comfortable, easy to use, and sound great. They live up to their reputation

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Mack,
      Thank you so much for such a great review! We're glad to hear we were able to meet your needs and expectations! Nice to know how you are enjoying your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! - Kris Sony_US

  • Rated 5 out of 5 stars

    Best headphones I've ever owned!

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought these to use in my office in the middle of a machine shop. They work better than my previous headphones from another leading noise canceling provider and add useful features for me like the headphones cutting off when I talk or cover the right ear piece with my palm. The app controls work fine, I've only been in the app a few times after setting up. Highly recommend to anyone in need of good noise canceling with premium sound.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Harp,

      Great! We're glad that these headphones are perfect for your lifestyle. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Excellent all around

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great set of headphones. I had the originals and decided to upgrade to the Mk 4s. The noise cancellation is amazing. I can sit right next to a window air conditioner and hear nothing but silence. Sound quality is very good in most aspects. The bass is a little heavy at low volume and a little light at very high volumes, but overall it's still pleasing. The speak to talk feature is clever. And the ability to focus on voices and filter out other sounds works better than I expected. All in all, I'm pleased.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Matt, we're glad that you like the improvements we made on the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location.

      To get the most out of your WH-1000XM4, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Make sure to adjust the headband for maximum comfort. Thanks for sharing your review and for choosing Sony.

      ~Ralph Sony_US

  • Rated 5 out of 5 stars

    Ear phones

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My second one. Both are excellent. I have very BAD hearing.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Rivka,

      It’s rewarding to hear that the Sony WH-1000XM4 headphones have been so excellent for you that you purchased a second pair! We appreciate your loyalty and are especially delighted that our sound technology performs so well for you, even with your hearing challenges. Thank you for the strong 5-star review and for trusting Sony!

      Regards,
      Dominick Sony_US

  • Rated 5 out of 5 stars

    On par (better?) than Bose

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones for school/ office. Noise cancelling on par with Bose. Comfortable to wear for a few hours.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Inspectrex, We're glad to hear that you are happy with your purchase! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony. Jay Sony_US

  • Rated 4 out of 5 stars

    Awesome headphones.

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound, works better than any other headphones I've used. Touch controls can take some getting used to. Wish it had buttons instead.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MrGadgetMan, Thank you for the feedback on your experience with your new Sony WH-1000XM4 headphones! We're glad you like the great sound quality and overall performance of these headphones. At Sony, we are always looking to improve our product quality and features. We have noted your input about the lack of buttons and will be sure to forward this feedback to the appropriate department.
      Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    College Student in need of wuiet

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The headphones work incredibly well. I can’t really hear anything at all with them on. Connectivity is phenomenal

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SeanK, That's awesome! We're glad you are impressed with the connectivity of the headphones. Enjoy and thanks for choosing Sony. -Craig Sony_US