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Customer Ratings & Reviews

Your price for this item is $289.99
The comparable value price is $299.99

Customer reviews

Rating 4.7 out of 5 stars with 12442 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 218 Showing 4,341-4,360 of 12,442 reviews
  • Rated 5 out of 5 stars

    College Student in need of wuiet

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The headphones work incredibly well. I can’t really hear anything at all with them on. Connectivity is phenomenal

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SeanK, That's awesome! We're glad you are impressed with the connectivity of the headphones. Enjoy and thanks for choosing Sony. -Craig Sony_US

  • Rated 5 out of 5 stars

    I miss you…

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unfortunately I had these stolen from me a while back. This was an emotional attachment. The sound quality was amazing. The immersion to the music was complex. Absolute banger of a purchase and worth every penny.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello John,
      While we are happy that you are pleased with the quality of our XM4, we're very sorry to hear that it was stolen. We hope that you'll find the person who stole it. Thank you for choosing Sony and stay safe. - Marco Sony_US

  • Rated 5 out of 5 stars

    best headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones! Amazing noise cancelling and looks cute as an accessory to any outfit.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Corra, We are glad to hear that you are happy with your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Lovely Gear

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The headphones are lovely and great,they are a good fit and flexible to adjustments,l would recommend them to any group of age.l love that they came in different colors and l choose the color l love.The price was affordable too making it easier for me to be able to get another pair for my daughter soon.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Lizhope,
      Thank you for an amazing review! We're happy to know you like the comfortable fit, design, and colors of the WH1000XM4. These headphones are designed, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! We are looking forward to your next purchase. Thank you for the recommendation and for choosing Sony! - Kris Sony_US

  • Rated 4 out of 5 stars

    Good headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Headphones sounds great after using the in-app equalizer, though the reliance on the app is a negative for me. Also, the touch buttons are trash. Though this is made up for by the best in class noise cancellation.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SaintJan,

      We're glad that you like the sound quality and noise canceling function of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.

      Your feedback about the Sony app and touch controls is greatly appreciated. This will certainly help us improve our products. Thanks for sharing your review and for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Simply the best

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been using the first generation MDR-1000X for nearly 4 years. It's finally the time to upgrade! The Mark 4 has excellent sound quality and NC capabilities. I love the multi-point function, which solved a long-standing pain point for the 1000X series and is perfect for working from home.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great cans!

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing set of headphones. Some of the best out there and highly recommend them, especially when they go on sale.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Corey, Thank you for your feedback! We are glad to hear that you are happy with the overall performance of the WH1000XM4! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Excellent headphone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is one of the best headphone. Very comfortable. Easy to setup, battery life is very good.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Roro, Awesome! We're very pleased to hear you like the comfortable fit, ease of setup, and long-lasting battery life of your new WH1000XM4.  Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam Sony_US

  • Rated 5 out of 5 stars

    Highly Recommended

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice headphones. I ended up buying 2 pair with 1 a gift. The headphones sound very balanced, musical and are very versatile making it easy to listen to various sources. The noise cancelling works well as does the microphone. The songs encoded with the 360 Reality Audio add another dimension to listening. The programmability of these headphones is unbelievable and quite useful. These headphones deserve a front seat with my other equipment and deliver on all fronts.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi HeatRate, we're glad you like the sound quality of our product. The WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl Sony_US

  • Rated 5 out of 5 stars

    loved it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    amazing for workouts very light weight super comfortable

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi amazing, Thank you for the 5-star rating! We are so glad to hear that you are happy with the comfort and performance of your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Nice headphone

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The noise cancellation performance is excellent. And, it is comfortable to wear.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi tyhuang, Thank you for the 5-star rating! Good to know you're enjoying the industry-leading noise canceling feature and comfortable fit of your new Sony WH-1000XM4 headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam Sony_US

  • Rated 5 out of 5 stars

    good wireless

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So nice. Mic works well for zoom meetings. Comfortable and quiet for planes. Quality sound.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi nose,

      We appreciate the 5-star rating and we're glad you like the sound quality and microphone of the headphones for your zoom meetings. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      Regards,
      David Sony_US

  • Rated 5 out of 5 stars

    Sony WH-1000XM4

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Comfortable to wear and noise canceling works great!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RobertS, Awesome! We are so glad to hear that you are happy with your new headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Good for the price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great buy. I’m glad I got these on sale because I was a bit hesitant on price, but they work really well!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Mariana, Great! We're glad that the headphones work well. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin Sony_US

  • Rated 5 out of 5 stars

    my dope headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it’s beautiful 10/10 really clean, easy 2 use, super substantial battery life and great noise canceling.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi iloveyou,

      Thank you for the 5-star rating! We are glad you like the noise canceling and battery life of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony!

      Regards,
      David Sony_US

  • Rated 5 out of 5 stars

    Sound great

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound great and are very comfortable. Bought them because of the online reviews and I wasn't disappointed.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi tmorris,

      Great! We're glad that you are enjoying the comfort and sound quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony.

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Fantastic!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound which is customizable, very comfortable and super noise canceling!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Oldirish,

      Great! We're glad that you like the sound quality, equalizer function, comfort, and noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Perfect

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality is amazing. Not heavy and super stylish. Can’t go wrong!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ChristianK, Awesome! We are glad to hear that you are enjoying your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Wonderful headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve had these headphones for a month now and I can say they are very functional! The sound quality, noise canceling, and touch commands are very neat. The life battery is indeed long lasting and over all.. they’re comfortable.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi diana,

      Perfect! We're glad that you are enjoying the sound quality, noise canceling function, touch controls, battery life, and comfort of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Sony - WH-1000XM4

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome sound quality. Awesome noise canceling. Lengthy battery time.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Buyer,

      Perfect! We're glad that you like the sound quality, noise canceling function, and battery life of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US