Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 11047585
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Great customer service and Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My old headphones broke and sadly I needed a replacement, employee was very helpful in finding my dream headphones and were landed on the Sony XM4s and I’m in love I’m grateful for these headphones and thankful for the employee!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NormaF, thanks for sharing your experience with us!
We regret to hear that your previous headphones broke, but we can't contain the happiness to know that you received the right assistance in finding the perfect replacement—the WH1000XM4! With their impressive noise-canceling features and exceptional sound quality, you're now able to enjoy a top-tier immersive listening experience.
Thanks for choosing Sony!
Sincerely,
Jenn.
Best noise cancelling headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have had several pairs and these are well worth the money. The noise cancelling is awesome and they are very comfortable
I would recommend this to a friendLife Changing
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These have changed my life! I use them five days a week for at least eight hours daily. The charge goes a long way, and I don't regret the purchase.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ReinaC, we're glad you are enjoying your new headphones! Thanks for choosing Sony! ~Earl
good noise cancellation
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product. Excellent noise cancellation and comfort. Would buy again.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi consumer, Thank you for giving the WH-1000XM4 a perfect rating! We're glad you like the excellent noise cancellation and comfortable fit of your Sony WH-1000XM4 headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
Great quality and price!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works amazing! Sound canceling is superb! Never fails for Best Buy purchases
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Santana, Thank you for your wonderful review of the WH-1000XM4 headphones! We're thrilled to hear that you are enjoying the great quality and price, and that the sound canceling feature is working superbly for you. It's always fantastic to know that our products are meeting your expectations and enhancing your listening experience. We appreciate your continued trust in Sony and your positive feedback on your Best Buy purchase. Enjoy your music! - Romeo
Still the best headphones
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hands down the best over the ear headphones. This is my 4 pair purchased. Given as gifts and everyone loves them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Awesome,
Thank you for the 5-star rating! We're glad to hear that you like the headphones. Thank you for choosing Sony!
-David
Solid purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Definitely a great pair of headphones! Noise cancelling and ambiance control give variety in sound output. Only thing i havent liked is the method to reach pairing mode seems to conflict with power button
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PaulaD, we're glad you are enjoying your new headphones! Thanks for choosing Sony! ~Earl
Best in the market
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome over the head headphones, one of the best in the market. Use them on a flight and the noise cancellation was amazing, blocked out all the noise..
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MrGarcia, You've made a great choice! We're very happy to hear that you're enjoying the exceptional noise canceling of your new Sony WH1000XM4. Thanks for choosing Sony! -Sam
Great noise canceling for focus
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these headphones to help with working at home. They are great. The first day I was wearing them I didn't even notice piano movers bringing a piano into my house. We have also used them with our smart TV. The microphone is OK for phone call. The dual paired devices is nice if I am listening to music and I get a call via my computer but works best when only 1 device is paired. I would recommend these. They are also very comfortable. I have a small head and they fit just fine.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rufus96, we're glad that these headphones help you focus on your work at home. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony. ~Ralph
Awesome Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing headphones. Sound and noise cancelation are incredible. I love the midnight blue color. Super Comfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RB81, Good to know that you appreciate the sound and noise cancelation of this unit. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony. Jay
Great headphones!
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these headphones! So comfortable and the sound is excellent!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JayBee, We're glad you love our newest industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl
Worth the money
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These by far have been the best headphones ive had in a long while. Still havent had to charge them from out of the box. Purchased for use with an electronic drumset that needed to have corded headphones. Nice that these are both bluetooth and corded. Case is a plus.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DerekB, we're glad you like your new purchase! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. ~Earl
Sony WH-1000XM4
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice headphones. Comfortable. Sound great. Effectively cancels noise while flying.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Cambados, Awesome! We are so glad to hear that you are happy with the comfort, sound quality and noise canceling of your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl
Its Sony... expect the best
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you can afford these, please go with them! Obviously, the sound is superb. The tap buttons on the side take some time to get used to but are convenient. The Headphones app provides great customizion. Lastly, the reason to go with this version rather than their latest ($399 headphones) is because these still fold and easily fit in your bag/backpack.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi vgndude, Awesome! We are glad to hear that you are enjoying your WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Gift for teenage daughter
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got this for my daughter's 15th bday. She loves em so much, and uses em so much, that, frankly, it's annoying that I have to keep repeating myself when talking to her. It's like talking with a deaf person.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SheldonE, This is an excellent birthday gift idea! We're very happy to hear that your daughter loves her new Sony WH1000XM4. Thanks for choosing Sony! -Sam
Quiet headset
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome headset . Alot of options and very quiet when turned on. I use this for video editing, and its well worth the money.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JasonM, we're glad you like your new headphones! Thanks for choosing Sony! ~Earl
Great product!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Super comfortable! The app is a little hard to use. But great sound great noise cancellation as well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ammon,
We're glad that you like the comfort, sound quality, and noise canceling function of the headphones. Your feedback about the app is greatly appreciated. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Great headphone
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones work really well. Sometimes too well as we have a hard time communicating with our son when he has them on lol.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dorian, Awesome! We're really glad to hear you are very happy and satisfied with the features, excellent noise cancellation, and overall performance of our WH-1000XM4 Wireless Noise Canceling Headphones! Thank you so much for the 5-stars review and for choosing Sony! -Jess
Bad software, good hardware
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quality headphones. Outdated software. Almost negative support from Sony. I had issues with this headset randomly turning the ambient mode on and off and Sony just said “get a different headset”. They don’t support the software nearly as much. Besides this the actual audio experience is very nice, comfortable and light headset with a nice rounded lower bass
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Anthony, Happy to hear that you enjoy the good sound quality of our Sony XM4. We're sorry to hear that you are having some issues with the ambient mode turning on and off and also with the software. Here are Sony, we always make sure that we provide good quality product and customer service support. We would like to know more about your concern. For further assistance, please reach out to us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Best regards. - Marco
Surreal Sound and Noise Cancellation!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Right out the box these headphones are amazing for noise cancellation and just submerging yourself into your playlist. I mainly use these for hitting the gym and I love how I’m just vibing in my own zone. A bit of a hassle when I make any sound and it pauses my playlist to allow me to hear outside noise but aside from that, great headphone which I really enjoyed purchasing at a discount!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rich,
Thanks for giving the product a perfect rating! We're extremely pleased to hear you are very impressed with the excellent noise cancellation and incredible audio of your WH-1000XM4 Headphones. Good to know that your investment is worth it. We're sorry to learn the headphones pauses the music when you make any sound.
The Speak-to-Chat mode activates when it detects the speech of the person wearing the headset, but in rare cases it may activate in response to the voices of other people, ambient environmental sounds, transportation announcements, etc. Disable Speak-to-Chat in cases where the Speak-to-Chat mode frequently activates by accident. If you want to enable it, hold 2 fingers to the touch sensor control panel until you hear the voice guidance say, “Speak-to-chat activated”.
You can also use the “Sony | Headphones Connect” app to switch between enabled/disabled, change the sensitivity of the automatic audio detection, and change the time until the Speak-to-Chat mode ends.
The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Jess