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Customer Ratings & Reviews

Your price for this item is $289.99
The comparable value price is $299.99

Customer reviews

Rating 4.7 out of 5 stars with 12443 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 224 Showing 4,461-4,480 of 12,443 reviews
  • Rated 5 out of 5 stars

    Headphones

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son loves these headphones. Hes uses them daily and syas they have a great quality of sound.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      That's great to hear, LoriN! We're glad your son likes his new headphones. Enjoy and thanks for choosing Sony. -Craig Sony_US

  • Rated 4 out of 5 stars

    Nearly perfect

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality and noise cancelling are great. Headband could be softer (top of head gets tender after several hours of continuous use), but these are the most comfortable headphones.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jasper,

      We're glad that you like the comfort, sound quality, and noise canceling function of the headphones. Your feedback about the headband is greatly appreciated. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Sony Headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Headphones are comfortable and have great sound for my purposes.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi sigvon, Awesome! We are so glad to hear that you are happy with the sound quality of your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 4 out of 5 stars

    Very nice Sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I will give 5 stars to this product, but when you use it the only negative thing is that you don't feel them so tight on your head, besides that, they are really great and with the updated app from Sony the options for the sound coming out of the speakers OMG...Great! , I don't think they could manufacture a better product, I own Bose, Beat, those are good products, but these Headphones are way better, very happy with them.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Nice, thank you for your great score! We are pleased to learn you're enjoying the WH1000XM4 headphones and and their outstanding sound quality! Thank you for sharing your feedback about the fit; we will certainly take it into consideration. Thank you for choosing Sony! Best regards, -Jenn. Sony_US

  • Rated 5 out of 5 stars

    Wife loves them

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great. Comfortable and really work. Going to need to get a second set. Wife stole mine

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Smac,

      That's awesome! We're glad your wife loves the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. We're looking forward for your next purchase and thank you for supporting Sony!

      Regards,
      David Sony_US

  • Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones! Comfortable, great sound, overall high quality! Very happy!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KLOCK, Thank you for the amazing review! Wer'e very pleased to hear you like the comfortable fit, great sound, and overall quality of your Sony WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    Best quality headphones

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was debating between airpods max and this, but I'm glad I got this. Worth the money! Noise canceling is awesome. Pretty scary when commuting though because I couldn't hear anything outside of the headphones. Plus the color is chic!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello RoschD,
      We're glad that you made the right decision in getting our WH1000XM4 over Airpods max. You will surely enjoy this one and really worth every penny! We're glad that you are pleased with the audio quality and noise canceling capability of our XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! Enjoy! - Marco Sony_US

  • Rated 5 out of 5 stars

    Perfect Headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    they are the best for two years running for a reason. Comfort, sound, durability, these have it all.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Shaun,

      Awesome! We're glad that you like the comfort, sound quality, and durability of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony.

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Exceptional sound quality, great noise cancelling

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These were a christmas gift for my daughter, and I don't think I have seen her without them on since. She loves them. Talked for days in the beginning about all the features and that they have excellent sound quality.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Frankjp, That's awesome! We're glad she is enjoying her new Sony headphones. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig Sony_US

  • Rated 4 out of 5 stars

    Really great headphones

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound and functions! If I were to change anything it would be to swap plastic with aluminum and get rid of the touch gestures as they can get in the way and be a little hard to get down in memory.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The best sound!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best sound quality headphones for me and based on CNET. It is the best, and loud and the hardware functionality to stop play when you speak to someone and take it off your head is amazingly smart. The sound and hardware. And definitely a need to be able to connect to two devices. The previous only connected to one, and that was an angering inconvenience. Definitely an additional fix worth the upgrade.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Marcy25,

      You made the right choice in upgrading to the Sony WH1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Great fit

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are amazing and fit over the ear like a glove. No more pain from ear buds

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Spaz, awesome! We're glad you like our product! Thanks for choosing Sony. ~Carl Sony_US

  • Rated 5 out of 5 stars

    Prefect Headphones

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent sound! I love these headphones. Noise canceling is amazing!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi NessR, Thanks for the 5-star rating! We're glad you like your new headphones. Enjoy and thanks for choosing Sony. -Craig sony-global

  • Rated 5 out of 5 stars

    Worth the upgrade from the WH-1000XM2's

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I finally upgraded from the WH-1000XM2's and the difference between the two models is greater than i had thought. First, Sony continues to enhance the incredible sound quality from previous generations of the product line. The construction of the headphones feels much more secure and solid as compared to the older generations which often broke near the headband. The slimmer headphones also appear to be noticeably less bulky on my head while being worn.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi shea12390,

      Great! We're glad that upgrading to these headphones was worth it. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Noise cancellation is so good!! Can’t hear a single word anyone says to me when it’s on. Pretty comfy too!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Carlos,
      Thank you for such a great review! We're delighted to hear that you like the comfort and noise canceling features of the headphones. The WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! - Kris Sony_US

  • Rated 5 out of 5 stars

    The best NC over head earphones period.

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Outstanding sound and noise cancelation! Super comfortable. Expensive but worth the money!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Lr1517,

      You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    best headphones

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    excellent noise cancelling, good build quality, comfortable

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi 4a5g,

      Great! We're glad that you like the noise canceling function, design, and comfort of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Worth it.

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing sound, bass and quality. Worth every penny simply.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jonathan, Awesome! We are so glad to hear that you are happy with your new headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Love them!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound! Noise cancelling is great, too. My daughter loves them

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TeresaG, Thank you very much for the five-star rating! We're delighted to hear that your daughter loves her Sony XM4 headphones, especially their exceptional sound quality and impressive noise-cancelling features. Thank you for choosing Sony! Enjoy! -Maria Sony_US

  • Rated 4 out of 5 stars

    Good headphone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The battery and the sound quality is better than Bose N700 imo, the only downside is the mic quality for phone call is lit as good as the Bose. Other than that, it is a really good headphone with ANC

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Derek, We're glad to hear you appreciate the long-lasting battery and sound quality of these headphones! For call quality concerns, please make sure that the firmware is up to date. Should you need further assistance with this issue, please contact our product support team through this link: https://us.esupport.sony.com/support/s/service?language=en_US.

       Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam Sony_US