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Customer Ratings & Reviews

Your price for this item is $289.99
The comparable value price is $299.99

Customer reviews

Rating 4.7 out of 5 stars with 12443 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 225 Showing 4,481-4,500 of 12,443 reviews
  • Rated 5 out of 5 stars

    M4 upgrade from M2

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have the M2, upgraded to these and they have even better noise cancelling. Comfortable fit, excellent headphones.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Sound and Isolation

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These have two great attributes. Great sound, and great no-sound. First the sound. I've been using wired headphones for years. Tied (by wire) to the computer, I have dutifully sat in my chair for hours, watching instructional videos, etc. Now, I get up and walk around, still hearing the audio, while stretching my legs, even walking around the house. The no-sound is just as enjoyable. I'm wearing them now, while my wife is watching tv. Very quiet.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Fred,

      We're glad that these headphones are perfect for your lifestyle. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love these headphones!!! The battery life is amazing, the sound quality is awesome, and I love the features!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jenna,

      Great! We're glad that you're enjoying the amazing features of the headphones like the battery life and sound quality. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!

      ~Ralph Sony_US

  • Rated 4 out of 5 stars

    Nice sound. Avg noise cancellation.

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pros - Good sound quality - Awesome noise cancellation (for the user). Meaning, I don’t hear surrounding noises when listening with this headphone Cons - Bad mic noise cancellation. Meaning, although the noise cancellation for me is good, the noise cancellation for outgoing signals from mic is bad. If I am in a noisy envt, I will not be disturbed by a single background noise. But the person I am talking to will hear all the background noise. I’d expect such costly headphones to cancel the noise from mic in such a way that the person on the other side will hear only my voice and not the noise in my side of the background.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Akash, thank you for your feedback. While we are glad that you like the sound quality and noise canceling function, we regret that the person on the other line can hear background noises when using the headphones for calls.

      Make sure to install the latest software version of the headphones (via the Sony Headphones Connect app) for optimum performance.

      Depending on the surrounding environment, wind noise may increase when the Ambient Sound Mode is turned on. In that case, cancel the voice focus with the “Sony | Headphones Connect” app. If the wind noise is still significant, turn off the Ambient Sound Mode.

      For call quality, re-establish the connection between the headphones and your source device. Select HFP or HSP for the profile. You can also check the settings of the app that you are using for mic sensitivity if available.

      The WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location.

      Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:

      Name:
      BBY Username:
      Model Number:
      Issue:
      Telephone Number:

      Sincerely,
      Erin Sony_US

  • Rated 5 out of 5 stars

    Nice noise cancellation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice noise cancellation, like the feature when you talk and pauses the audio, battery life is good

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MrAndhAwA, Great! We are so glad to hear that you are happy with the noise cancelling feature and battery life of your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for the 5-star rating! Regards, Carl Sony_US

  • Rated 5 out of 5 stars

    Solid battery life

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Light and comfortable. Set up is easy and battery life is solid.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Walter, we're glad you like the ease of setup, comfort, and battery life of our product. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! ~Earl Sony_US

  • Rated 5 out of 5 stars

    Better than competitors

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Saves my ears from kids music. Noise cancelling works really well which is what you buy them for. Have tried other main brands as well and these are the best so far.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Tnatz, we're glad you are enjoying your new headphones! Thanks for choosing Sony! ~Earl Sony_US

  • Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound quality, comfortable, I love the fact that the muffs are replaceable.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi StearlinL, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    The best headphones money can buy.

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are amazing I had them almost a year no problems the noise cancelling is great i'd recommend to everyone ..❤️

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Awesome, LakiejaM! That's really great to hear and we're glad you like the noise canceling feature of the headphones. Enjoy and thanks for choosing Sony. -Craig Sony_US

  • Rated 5 out of 5 stars

    Head phones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent quality, quick charge, soft on ears, noise cancellation great, no problem connecting to blue tooth

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Rick,

      You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 4 out of 5 stars

    Sound good, and comfortable.

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These sound good to me - they sound even better without the noise cancelling software enabled. Have used mostly via 3.5mm headphone connector. The bluetooth works fine, but the Sony Android app kind of sucks.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi CGilbs, We're glad that you like these headphones. We're sorry about the app. please ensure it has the latest version installed. You can uninstall/re-install the app from your phone's app store/playstore.



      If this does not help, please email us at socialsupport@am.sony.com with the following details:

      Name:
      Username:
      Model Number:
      Issue:
      Telephone Number:

      Sincerely,
      Erin Sony_US

  • Rated 5 out of 5 stars

    Life Savior!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I flew 10 hours with these, the battery and sound were superior and no headache best of all!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SimplyAnjel, That's great! We're glad to hear that! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! Jay Sony_US

  • Rated 5 out of 5 stars

    Great quality

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound quality, love it for running and the color is perfect, Noise cancelling works amazing

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Entry, Thanks for the 5-star rating! We're glad you like your new headphones. Enjoy and thanks for choosing Sony. -Craig Sony_US

  • Rated 5 out of 5 stars

    Love my Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Comfortable. Excellent aound quality. Able to not hear any outside noise

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi nina, Excellent choice! We are glad to hear that you are happy with your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 4 out of 5 stars

    Noise cancelling

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Noise cancellation is great and the headphones fit is comfortable

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi PatriciaS, Thank you for the great review! We're delighted to hear you like the top notch noise cancellation and comfortable fit of your Sony WH1000XM4. Thanks for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    Amazing Product. Great Price.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Need to tune out the world? Look no further. In this deep shade of blue, these headphones do an awesome job with secluding yourself in a bustling world. I enjoy wearing these headphones while at home to unwind and relax. When paired to my phone, the audio is outstanding and when a call comes in, it's super easy to switch over. When family or friends are around, a quick gesture with my hand and I can hear them perfectly fine. I. Love. These. Headphones.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MChan79, Thank you for this amazing review! We really appreciate you helping to share the word about our newest noise canceling headphones.  Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam Sony_US

  • Rated 5 out of 5 stars

    Great Headphones

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TikTok turned me on to these headphones! I was a little skeptical so i went to Best Buy for a trail run and compared them to the Bose, Beats and they were such better quality and the noise cancellation was great. Fit was good… 5 stars here!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi LKM44,
      Great! Thanks to TikTok, you found the perfect headphone for you. We're very excited to hear that you love the quality, noise cancelation capability and fit of our Sony WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony and for the 5-star rating! - Marco Sony_US

  • Rated 5 out of 5 stars

    Supervior sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sweet Jesus, incredibly clear. Glad that i ve picked these over the Bose! Loud and the bass is amazing

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi PJEHOV, Glad to hear that you are happy with the sound quality of your new WH-1000XM4 headphones! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. -Carl Sony_US

  • Rated 5 out of 5 stars

    Quality

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound and comfort. Limited use so far, so we will see how they hold up with time

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Griff,

      You made the right choice! We're glad that you like the sound quality and comfort of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Best headphones I have owned

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very comfortable, feels durable, and very easy to use. Sound is amazing.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi CobraSoldier82, Thank you for giving the product a perfect rating! We're glad you like the comfortable fit, durable built quality, ease of use, and amazing sound quality of your Sony WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam Sony_US