Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

$289.99
Save $164.01
The comparable value is $454.00

Customer reviews

Rating 4.7 out of 5 stars with 12578 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 228 Showing 4,541-4,560 of 12,578 reviews
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Not as comfy as bose

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very comfortable, not as comfy as the Bose quiet comforts sadly. Great sound quality

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi there, We are so glad to hear that you are enjoying your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Battery life, Comfort

    Rated 5 out of 5 stars

    Best headphones

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best headphones ever!! i am using from last 1 year and dont want to move to other ones.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Nishant, You've made an excellent choice! Good to know you're enjoying your new Sony headphones.  Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    love em!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    these headphones have an amazing quality when plugged. a bit low when using wireless but not too noticeable. i’m happy with my purchase

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RodrigoA, Thanks for the 5-star rating! We're glad you like your new headphones. Enjoy and thanks for choosing Sony. -Craig Sony_US

  • Pros mentioned:
    Bass, Sound quality

    Rated 5 out of 5 stars

    Great over the ear head phone.

    |
    |
    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Classic Sony headphone. Great sound. Good base. This one is a must buy.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TriniKid, Glad to hear that you found the best headphones for you! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! --Craig Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Best Headphones Ever!

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best headphones I've ever had! The sound quality and comfort are amazing!! I highly recommend!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Matt,

      Awesome! We're thrilled that you are enjoying the sound quality and comfort of these amazing headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Sony xm4

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound , comfortable! Highly recommend and the price was right!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Drgolfmeister, We are glad that you like the sound quality of your Sony wireless noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! Enjoy! Vincent Sony_US

  • Rated 5 out of 5 stars

    Teenager loves them!!!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    bought them for my son when his others broke. With not knowing a lot about headphones I went with Sony because they always makes a good product

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SSMG,

      That's fantastic to hear! We are so glad you are enjoying the experience/product. Your feedback truly means a lot to us.

      Thanks for choosing Sony.

      Best regards, Eliab sony-global

  • Pros mentioned:
    Bass, Comfort

    Rated 3 out of 5 stars

    Bad software, good hardware

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quality headphones. Outdated software. Almost negative support from Sony. I had issues with this headset randomly turning the ambient mode on and off and Sony just said “get a different headset”. They don’t support the software nearly as much. Besides this the actual audio experience is very nice, comfortable and light headset with a nice rounded lower bass

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Anthony, Happy to hear that you enjoy the good sound quality of our Sony XM4. We're sorry to hear that you are having some issues with the ambient mode turning on and off and also with the software. Here are Sony, we always make sure that we provide good quality product and customer service support. We would like to know more about your concern. For further assistance, please reach out to us at socialsupport@am.sony.com with the following details:

      Name:
      Username:
      Model Number:
      Issue:
      Telephone Number:

      Best regards. - Marco Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great headphones

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound is amazing on this headphones they are very comfortable.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ADC64,

      Amazing! We're glad that you like the sound quality and comfort of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    I miss you…

    |
    |
    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unfortunately I had these stolen from me a while back. This was an emotional attachment. The sound quality was amazing. The immersion to the music was complex. Absolute banger of a purchase and worth every penny.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello John,
      While we are happy that you are pleased with the quality of our XM4, we're very sorry to hear that it was stolen. We hope that you'll find the person who stole it. Thank you for choosing Sony and stay safe. - Marco Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    My new Hedphones are great!!!

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I went in thinking i was about to get basic noise canceling headphones when i used them had alot of useful features that helped me out. Speak to chat works for me whenever im at the store or at home doing yard work with my family, and the pause whenever you take them off is helpful as well.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jacob, Thank you for the 5-star rating! We are glad to hear that you are happy with your purchase! The WH-1000XM4 is designed, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Amazing headphones

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Definitely live up to the hype. When these are on, you can not hear any outside noise at all. Very comfortable

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JoyV,

      Great! We're glad that the headphones have lived up to the hype. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.

      ~Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony Headphone Review

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are my first wireless headphone. After trying these, I would never go back to wire headphone again. Sony definitely is a perfect choice that provide best quality and affordable price.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ChuenyingWang, we're glad you like our industry-leading noise canceling headphones! Thanks for choosing Sony! ~Earl Sony_US

  • Rated 5 out of 5 stars

    Perfect for me

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got these for a great price. Older model so noise cancelation may not be as great but work perfect for me.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the review, Brad!

      We are so pleased to hear that you found a great price on the WH-1000XM4 headphones! It's wonderful that the noise cancellation works perfectly for you, and that you are enjoying the performance of this highly-regarded model.

      Thank you again for choosing Sony!

      Best regards, Gus, Sony Social Media Team sony-global

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Sony Wireless Headphones

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound, versatile uses, and sturdy design. Worth the money!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello BbSaxman,
      Great! We're glad that you are pleased with the audio quality of our XM4 and overall performance. Thank you for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    I love this item

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very Good purchase Excellent sound quality and noise cancellation

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Cesar. Thank you for sharing your feedback about your recent purchase. We're delighted to hear you're happy with the sound quality and noise cancellation of your WH1000XM4 headphones!.Thanks for choosing Sony. -Milton. Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Most comfortable headset ever!

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great to wear for long periods of time, and sound quality is awesome! Probably the best headset purchase ever..

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Excellent

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent noise cancellation. Pairs well with multiple devices. A lot of features and personalization.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Nora, Thank you so much for the 5-star rating! Glad to hear that you are happy with the performance of your new WH-1000XM4 Headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. -Carl Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Headphones

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound and awesome battery life. The app is also a great feature.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi marti691, We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Superior sound quality. Durable

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sould quality is very good. Connection to devices is very good.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KarthikeyanS, thanks for the 5-star rating! We're really happy to hear you're enjoying the wonderful sound quality and the easy connection of the Sony - WH1000XM4! With their comfortable design and long battery life, these headphones become the perfect option for long listening sessions! Thank you for choosing Sony and enjoy the music. Regards, -Dominick Sony_US