Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 11047585
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Great headphones
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great headphones for all purposes. I use it during workouts and for taking calls.
I would recommend this to a friendBattery Terrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The battery in this product stopped working within a week, and the company made it very difficult to efficiently and ethically resolve this problem, leading me to keep this product for several years without being able to turn it on.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi MayaH,
Thank you for sharing your experience. We’re really sorry to hear about the trouble you’ve had with your WH-1000XM4’s battery. We understand how frustrating it must be to have this issue unresolved for so long.
We recommend checking out a local electronic repair center near you, as they might be able to help get your headphones back up and running.
We appreciate your review of our Sony product and apologize for your experience.
Sincerely,
Estefany
Excellent value for money.
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice headphones, connects seamlessly to my devices and the sound quality is really good for the price.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi mkarjol, We are so glad to hear that you are happy with your purchase! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Best sound!!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best sound ever!!!!! My son is very happy!!!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DzmitryK, Awesome! We are glad to hear that you are happy with your purchase! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Best headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones I’ve ever had and thanks to Best Buy’s Black Friday deal!!
I would recommend this to a friendBrand response from SonyListens
Posted .HiAnsherinaB, That's wonderful to hear! We're thrilled that you're pleased with the exceptional performance of your WH-1000XM4. It's also great to know you took advantage of the fantastic Black Friday deal at Best Buy. Thank you for choosing Sony! - Romeo
Sony Headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The noise cancellation isn’t the best, and i do not think this brand works well with Apple, in my opinion. It would switch it’s settings a lot and it was difficult to connect to other devices, over all they are nice and the sound quality was good
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello SoniaP,
We appreciate you sharing your honest opinion. While we are happy that you appreciate the sound quality of our XM4, we regret to hear that you are not pleased with the noise canceling capability of your unit and having connection issues. This is not the experience we want you to have. Kindly allow us to help. We have troubleshooting steps available to address this issue.
Please check these helpful links:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752754.html
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752747.html
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752794.html
If this will not resolve the issue, please email us at socialsupport@am.sony.com with the following details:
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the unit:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
Marco
Best sound
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones ever, Sony’s audio technology keeps getting better and better
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Guillen, We are glad to hear that your new Sonby wireless headphones are the best headphones ever for you. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! Vincent
Awsome Gadget
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Superb sound quality! I could would love have another one.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kiks, Amazing! We're glad you like the superb sound quality of your Sony WH1000XM4. We're looking forward to your next purchase! -Sam
Best purchase!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I use these 100% of my work day…game changer!! 10/10 recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hello MrsB, That's awesome! We are thrilled to know that your new Sony wireless noise canceling headphones are the best headphones you have purchased. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! Vincent
Recommend!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Used for about a few weeks. And I enjoy it. Only caveat is that every time I turn it on, I have to select to turn off the noise canceling, rather that it going to the option it was before I turned off my headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nini,
Thank you for the purchase! We're glad to hear that you like your new Sony headphones. Thank you for choosing Sony!
-David
Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones I have ever used. Noise reduction is incredible and sound quality amazing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Headohones,
We're thrilled that you are enjoying the sound quality and noise canceling function of the headphones. Intelligent and intuitive, WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Thanks for choosing Sony!
-Ralph
Worth it!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these! Comfort quality at its best! Style also!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Zantoz, We're very grateful for this positive feedback! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam
Good headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are good noise canceling headphones with lots of features
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Edward12,
Great! We're glad that you like the amazing features of the WH1000XM4 like its noise canceling function. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
1 year review
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have had these for a year now, not only is the case hard and solidly in shape, but my Headphones … They are still working like if it was day 1! Recommend these to anyone.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AAMM,
Great! Thank you for your recommendation and for sharing your review. We're glad that after a year of usage, your WH1000XM4 still works as brand new. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
Excellent noise cancelling & battery life
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent active noise cancelling and battery life. My first pair of NC headphones and I was able to sleep for the first time on a red-eye flight.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Duncan, Great! Glad to know you like the excellent active noise cancelling and battery life of the Sony WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
Sony WH1000XM4
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When I received the headphones they were a different color to what I originally purchased. I wasn’t able to take them back in time because I received them the day before I headed off to uni. I thought I’d give them a try when I got there. They have alright sound but when receiving calls people have told me that it’s not the best quality. I think I may have gotten a dupe product or something different. I don’t have a car, so I wasn’t able to return them within the return window, however if I could change them with the right product, I.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi SamaraL, We're sorry to hear about your headphones. For optimum performance, make sure that the software version of the headphones is up-to-date (via the Sony Headphones Connect app). These steps may also help when using the mic function of the headphones:
-Re-establish the connection between the source device and the headset.
-When using a video calling application on a computer, switch the Bluetooth connection to HFP or HSP with the computer. During a video call, sound quality may become low due to the conditions of the communication line.
-You can also check the settings of the app that you are using for mic sensitivity if available.
For your concern regarding the right color. you may reach out to your dealer. Hope this helps. Thanks and regards ,-Craig
Best Noise Cancelling headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best noise cancelling headphones on the market. I prefer this over the latest 1000xm5 due to its compact and foldable nature. Comes with nice little travel case
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Venky, Amazing! We're thrilled you like the excellent noise cancellation and compact and foldable design, and supplied carrying case of your new Sony WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
Fantastic!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really like these, and I've tried many different headphones and ear buds. I even ended up returning Bose 700 series. These are my favorite so far, my only complain is when the ear pads wear down from nightly use over a year, it's hard to impossible to get them fixed. The store says they don't fix them. I might just get a pair of 3rd party ear pads.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sirscott, Awesome! We are so glad to hear that you are happy with your purchase! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Right swivel Broken ugg.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Used these carefully and not very often and a few months out of warranty the right swivel broke. I expected better from a Sony product. The sound was decent but not durable at all.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello Rhoberta,
While we're happy that you appreciate the sound quality of your WH1000XM4, we regret to hear that that right swivel broke off. This is usually not the case with our XM4 nor the experience we want you to have. We'd like to make sure you are taken care of. May we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
BestBuy Username:
Telephone Number:
Model Number:
Additional Information regarding your experience with the XM4:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Regards,
Marco
Great Sound and Battery Life
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've been using these for several months now, for several hours a day, and have very few complaints. The battery life is good, comfort is good, sound is excellent. The fact that I can connect it to my laptop and phone at the same time is a great feature.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Scott, That's awesome! We're very pleased to hear you're enjoying the excellent battery life, comfortable fit, amazing sound quality, and multipoint connection feature of these headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam