Winter SaleEnds 1/19. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product SearchGo to Footer
Main Content

Customer Ratings & Reviews

Your price for this item is $289.99
The comparable value price is $349.99

Customer reviews

Rating 4.7 out of 5 stars with 12446 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 231 Showing 4,601-4,620 of 12,446 reviews
  • Rated 4 out of 5 stars

    Top quality headphones, highly recommend

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m gonna be honest with you, I’m a huge fan of music. I listen in many ways across several devices and I’m really pleased to say that this model of Sony headphones is really cut from a different cloth. I can’t find a single thing I don’t like about the sound quality and the active noise cancellation is top tier. The only reason I’m pulling it down one star is because I find that the headband is structured a little loose. To elaborate further I need to expand them by 2 notches on each side and I’ve found that the headphones really like to slide into that position with little effort now. This could potentially become more detrimental down the road.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Hashton, We regret to hear that you're having an issue with the design of the headphones. The WH-1000XM4 headphones blend sophisticated style with exceptional comfort. Super-soft, pressure-relieving earpads in foamed urethane evenly distribute pressure and increase ear/pad contact for a stable fit. The WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music.
      Thank you for the recommendation! Jay Sony_US

  • Rated 5 out of 5 stars

    Headphone

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The headphones are for peace time, with that being said the noise cancelling is great! The (peacefulness) well you can't tell but to me it sounds like I'm in a concert or at times in nature.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello JuanG,
      Perfect! Thank you for your feedback and we are delighted to hear that you found peace with the help of the superb noise canceling capability of our XM4. Thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Cancels noise - Good sound.

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really enjoy them. They have great noise canceling to the point where you can't hear anything other than what is playing on the headphones. I love the sound and now use the headphones more than I do my airpods.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Artbestbuybadequipment,
      Great! We're delighted to hear that you are enjoying your WH1000XM4. We're glad that you appreciate the noise canceling capability and sound quality of the headphone. Thanks for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Sony headphones xm1000

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best headphones I've purchased totally worth it. Amazing sound and comfort. Use them for gym.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Leeyner, Awesome! We're glad to hear that you love the sound quality and comfort of your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin Sony_US

  • Rated 5 out of 5 stars

    The best noise cancellation. Cant beat them.

    |
    |
    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have tried many different headsets for the purpose of cancelling background noise to protect my hearing. I work in a very load environment, and can use them during the work. They the best you can possibly get for that purpose, and I have tried few more well known brands the most expensive models. This Sony model is the best as of today 08/2022

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BestBuyBuyer,

      You made the right choice! We're thrilled that these noise canceling headphones are perfect for your lifestyle. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    The best overall

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My favorite out of my two dozen headphones. Highly recommend.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TeeheeMF,

      That's fantastic to hear! We are incredibly thrilled that the WH-1000XM4 headphones are your absolute favorite among your extensive collection. Thank you for the high recommendation!

      Thanks for choosing Sony.

      Best regards, Eliab sony-global

  • Rated 5 out of 5 stars

    Amazing

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are so amazing. Such good quality. I want to buy another pair

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi OnyenkaO,

      Awesome! We're glad to hear that you like the quality of the headphones. Thank you for choosing Sony!

      -David Sony_US

  • Rated 5 out of 5 stars

    Great headphones

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Work great used them a few times and I had no issues. Battery life is good and they are nice quality.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Baker, Thanks for the 5 star review. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Regards, -Craig Sony_US

  • Rated 5 out of 5 stars

    Get These for Amazing Noise Cancelling

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound Quality- 8/10 I'm a bit of an audiophile and I have plenty of cans that sound much better than these. However, with the included EQ you can get pretty good sound from these with a little tweaking. Noise Cancelling- 10/10 With a newborn and a toddler, working from home has been quite a challenge. This noise cancelling is so good sometimes I just have them on with no sound playing just so I can experience quiet while I work. It's incredible.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TimRaynor, Thank you for the 5-star rating! we are glad that you are happy with the noise-cancelling of the WH-1000XM4 headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Very comfortable

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound is very good, and these are comfortable! Easy to connect to my Macbook or iphone

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Stew,

      Perfect! We're thrilled to hear your 5-star review of these amazing headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Had Since 2021!

    |
    |
    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great noise canceling headphones! Can connect to two devices if you want save some money and have quality noise canceling headphones these are the ones. If you have more in the budget I would recommend the next series WH11000XM5

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Isaac, we're glad you are enjoying our industry-leading noise canceling headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thanks for choosing Sony. ~Earl Sony_US

  • Rated 5 out of 5 stars

    Purchased Two

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought a pair for my husband and he loved them so much, 2 weeks later I purchased a pair for me. I love them! Great sound, love the noise canceling and you can keep them on, place your palm on the right ear and it allows you to hear someone who’s speaking to you.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MrsHunter, Thank you for purchasing two Sony WH1000XM4! We're very happy to hear that you and your husband loved them. Good to know you're enjoying the great sound quality and excellent noise cancellation of these headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam Sony_US

  • Rated 5 out of 5 stars

    Great wireless headphones.

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The noise cancellation is very good. These are light weight headphones as well.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi there, Glad to hear that you are happy with your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Sony xm4

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are the vest headphones 8ve ever had phenomenal quality for 200 bucks

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Notaudreyhepburn, Thanks for the 5-star rating! We're glad you like your new headphones. Enjoy and thanks for choosing Sony. -Craig Sony_US

  • Rated 5 out of 5 stars

    Great sound quality!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound quality, Noise cancellation is perfect. The battery life is a plus.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Bobby,

      Great! We're glad that you like the sound quality, noise canceling function, and battery life of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 4 out of 5 stars

    Birthday gift

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good noise canceling and sound. Gift for my granddaughter.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DianaB,

      We're so glad to hear the WH-1000XM4 headphones are providing good noise canceling and sound, and that they were a great gift for your granddaughter. We hope she enjoys them immensely! Thanks for choosing Sony.
      -Eliab Sony_US

  • Rated 5 out of 5 stars

    headphones

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent headphones, great quality and very comfortable

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thanks for the 5 Star ratings, Gerardo! We're glad that you're enjoying these amazing headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Craig Sony_US

  • Rated 5 out of 5 stars

    Best of the best

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was the best purchase ive made the sound quality is top tier as well as the noise cancellation CRAZY. wouldn’t really recommend for working out they slip to much on my small head lol. But overall you should buy.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Melanie,
      It's nice to hear that you are pleased with the noise canceling capability and sound quality of our WH1000XM4 as well as the overall performance. Thanks for choosing Sony and for your recommendation! - Marco Sony_US

  • Rated 5 out of 5 stars

    Awesome Headphones

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These Headphones are Amazing! Perfect sound ans so smart,i would recommend them to anyone! 5 stars

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JeffJ, Thank you for this fantastic review of your WH-1000XM4. We're really glad you love the amazing noise cancellation and exceptional sound quality of these headphones. We hope you enjoy the WH-1000XM4, not only as noise canceling music listening devices, but as communication tools. Thanks for choosing Sony! -Jess Sony_US

  • Rated 4 out of 5 stars

    very comfortable

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great sound quality & very comfortable. they fold & pack well for traveling. was looking to replace an old set of bose & the salesman said these were better sound, & were on sale that day

    I would recommend this to a friend