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Customer Ratings & Reviews

Your price for this item is $289.99
The comparable value price is $349.99

Customer reviews

Rating 4.7 out of 5 stars with 12446 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 234 Showing 4,661-4,680 of 12,446 reviews
  • Rated 5 out of 5 stars

    Sony XM5

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Sony XM5 had some amazing bass! I was able to hear everything clear and well :)

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JordanD, Awesome! We are glad to hear that you are happy with your purchase! Thank you for choosing Sony! -Carl Sony_US

  • Rated 4 out of 5 stars

    Happy with them

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The headphones have excellant sound and they are comfortable on the ear.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi testy,
      Great! We're glad that you are pleased with the sound quality and comfortability of your new Sony WH1000XM4. Thank you for your purchase and for choosing Sony! Enjoy! - Marco Sony_US

  • Rated 5 out of 5 stars

    great buy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    sound quality and nose cancellation work really good together, one complaint is it feels loose on me and with the xm5’s they feel even more loose but other than that i have no problems with them.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thanks for commenting, Dylan! We are thrilled to hear about your satisfaction with the amazing sound quality and exceptional noise canceling feature of your WH-1000XM4. We are so sorry if these headphones didn't fit you well. The WH-1000XM4 has a self-adjusting headband and soft cushioned earcups that cover the whole ear. For the best method to fit the headphones, please refer to the following:
      • Check the left and right units of the headset.
      - There is a tactile dot on the (left) mark side.
      • Extend the slider to its full length before putting on the headset.
      • Put on the headset with the earpads fitting snugly over your ears.
      • Adjust the slider to a length where the headband touches the top of your head.
      • Adjust the orientation of the left and right units so that the earpads fit snugly all around your ears.
      • If you put on the headset without adjusting the slider, the headset may not be positioned properly on your head, resulting in discomfort or a weak noise canceling effect.

      I hope you find this information helpful, and thanks for choosing Sony!

      Best regards,

      Romeo Sony_US

  • Rated 5 out of 5 stars

    Best Noise Cancelling headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best noise cancelling headphones I have owned. Bass is a bit strong.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi bblc, We are thrilled to hear that your new Sony WH-1000XM4 wireless headphones are the best noise canceling headphones you have owned. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. With regard to your concern about the bass, you can use the Sony | Headphones Connect app and adjust the equalizer according to your listening preference: https://www.sony.com/electronics/support/software/00269130. Thank you for choosing Sony! Vincent Sony_US

  • Rated 5 out of 5 stars

    More Expensive but Worth It

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For me it was worth spending few more dollars for the better sound. Also has decent battery life.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DaveM,

      We're glad that you're happy with your investment. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.

      ~Ralph Sony_US

  • Rated 5 out of 5 stars

    Great Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best ANC over the ear headphones for the price, funny thing is my wife wanted a pair for relaxation.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Sale, we're glad you like your new headphones! Thanks for choosing Sony! ~Earl Sony_US

  • Rated 4 out of 5 stars

    Excellent upgrade from XM3's.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Xm4's are an excellent upgrade from the XM3's. New motion detection sensor allows you to pick up music playback after you remove the headphones and put them on again. Noise cancellation is about 40% better, more isolated from environment. The only issues are that the bass is not as deep as the XM3's and the XM4 app is a little different then the XM3 app- the lack of sound position control and sorround (VPT) settings hinders the customization options.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi solo1ne, we're glad that you like the upgrades we made on the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.

      Your feedback about the Sony Headphones Connect app is greatly appreciated. Thanks for sharing your review and for choosing Sony.

      ~Ralph Sony_US

  • Rated 5 out of 5 stars

    Awesome sound!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good sound comfortable fun to play with I would recommend these to anybody.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Mike,

      Great! We're glad that you like the comfort, sound quality, and user-friendly functions of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Perfect

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love them! They work great and sound awesome. Very comfortable to wear

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Blaze, That's cool! You definitely made the right choice. We're glad your investment is worth it. It's nice to hear you're enjoying all the improvements, especially the exceptional comfort, excellent noise cancellation, and incredible audio quality of these headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you so much for the amazing review and for choosing Sony! -Jess Sony_US

  • Rated 5 out of 5 stars

    Great sound quality and isolation

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had the XM2s, honestly, think the noise cancelling was better on those, and the bass was a little stronger. However, the mids and highs in these are LIGHTYEARS better than them, and the headphones are stupidly lighter, making them easier to wear. Overall, much better product. Im a snobby drummer, so i know my critique of needing more bass is probably just a me problem lol

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SGTArcAngel7,

      We're glad that you like the weight and sound quality of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Best headphones

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are the best in every aspect clarity battery everything.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Angel, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Best quality

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Alll around the the headphones on the market right now , noise cancellation its superb and design makes very comfortable to use battery life its amazing and more affordable than the apple airpods max

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Rptech777, Awesome! We are so glad to hear that you are happy with your new headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 4 out of 5 stars

    Sony xm4 are great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the battery lasts for days, good noise canceling too

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Asong,
      Great! It's nice to hear that you are pleased with the noise canceling feature and long battery life of our WH1000XM4. Thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    I love them

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product is so nice, I just love them. The sound is great and they are very comfortable to wear

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Baseball,

      Great! Good to know that you like the sound quality and comfort of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.

      ~Ralph Sony_US

  • Rated 5 out of 5 stars

    True Headphones for a True Audiophile

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was originally leery about getting these headphones at first due to people reporting issues and such with them prompting a second new pair, but after a month or so of having them I am in love with them. The sound quality is excellent, the noise-cancelling is top-tier-grade, and the companion app makes everything so simple to use and adjust to your personal liking. A true pair of headphones for a true audiophile.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Timothy,

      You made the right choice with the Sony WH1000XM4 headphones! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Best headphones for the money!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Headphones are amazing, best I've ever owned! Best buy made it easy for me to purchase plus bought the two year geek squad warranty!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KevinW,

      You made the right choice! We're thrilled that you are enjoying these amazing headphones. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    For anyone likes silence

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Light weight and comfortable. Almost silence with active noise canceling on. This is amazing product.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Miki,

      Great! We're glad that you're enjoying the amazing features of the headphones like the weight, comfort, and noise canceling function. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.

      ~Ralph Sony_US

  • Rated 5 out of 5 stars

    Sony

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect for plane travel. Battery last long. Sounds great.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Drewable,
      Awesome! We're glad to hear your enjoyable experience with the amazing sound and long battery life of the WH1000XM4. This is definitely great for trips and travelling. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Kris Sony_US

  • Rated 5 out of 5 stars

    Stupendous

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Stupendous. Great sound cancelling without ear fatigue. Very comfortable. Great sound.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Shopper1,

      Awesome! We're glad that you like the sound quality, comfort, and noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    A pair of headphones you cannot go wrong with

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent sound quality and noise canceling, intuitive interface, and very comfortable to use.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Nr12, Choosing these headphones will definitely be worth it! We're really glad to hear you're happy and satisfied with the features, comfortability, amazing sound quality, and overall performance of our industry-leading, Noise Canceling headphones WH-1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for leaving us such a wonderful review and for choosing Sony! -Jess Sony_US