Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 11047585
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
I'M IN LOVE 10/10
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.LOVE LOVE LOVEEEEE. FANTASTIC purchase. BEST purchase ever. Best pair of headphones I've owned. The packaging and build is so user-friendly. It also came with the airplane adapter jack. I love most about the case where it's thin and flat, easy to carry versus those clunky beats ones. Sound quality is great too! For this price range. The hand gestures and controls are more complicated than beats, but incredibly useful once you get the hang of it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi IreneK, Awesome! We are glad to hear that you are happy with your new headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Great buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great buy love the audio quality. It’s an awesome pro yet and feels really comfortable when working out.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Greatbuy,
Amazing! We're glad that you are enjoying the sound quality and comfort of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
My favorite headphones!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these headphones! I was nervous about spending this much on a pair of headphones but it’s totally worth it!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello BestBuyer,
Great! We're glad you made the right decision to get this one and now you are enjoying your Sony WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
Awesome product
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome and prompt delivery. It was delivered earlier than expected!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Perfect, we're glad you like our product. Thanks for choosing Sony! ~Earl
Received open box
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds good, but I received an open box when I paid for a brand new one, there was no protection film on the box and it smells like sweat, you can see that the sticker is dirty in the picture I posted it is supposed to have a protective film around the box the reason I am giving it 3 starts is because I received an open box
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jordan,
We understand where you are coming from. This seems to be an issue with your dealer. Please reach out to Best Buy or your dealer for further assistance. We hope everything works out well. Thanks for sharing your review and for choosing Sony.
~Ralph
Best headphones
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best heaphones ever!!! Will buy another pair!!!!!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GabrielH,
Thank you for the 5-star rating! We're glad to hear that you like your new Sony headphones. Thank you for supporting Sony!
-David
Sony Headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Exceptional product offered by Best Buy for a great price. Their prices are always competitive. I’m glad I was able to try these out on the display unit.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JonathanD, Awesome! We are so glad to hear that you are happy with your purchase! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
E.M
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.my daughter is delighted with these headphones, she doesn’t leave them for a minute
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EleonoraM, Thank you for the great review! We're very pleased to hear that you daughter loves her new Sony WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
Sony Xm4
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing noise cancellation, high quality, and really long battery. Amazing!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LuisFah95, Thank you for the great review! We're very happy to hear you like the Amazing noise cancellation, premium build quality, and excellent battery life of your new Sony headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
Listen on
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They Sound good!! I would recommend them to whoever needs a pair.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoAnneMH, Thanks for commenting! We're extremely pleased to hear about your satisfaction with the amazing sound quality of your WH-1000XM4. Thank you so much for your recommendation and for choosing the best brand, Sony! - Romeo
Wirless Head Set
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to use once syncrhonized with devices. A little hard to get synchronized. Direction for use leave a lot to be desired.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Schmed, We're very grateful for this positive feedback on the WH-1000XM4 Wireless Noise-Canceling Headphones. The WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! Jay
Still great in 2022
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and overall comfort… very customizable in the app as well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi 0biH00ps,
Awesome! We're glad that you like the sound quality, comfort, and dedicated app (Sony Headphones Connect) of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Best gift ever!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing noise, canceling. Love them for walks. Great battery life.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Olivialovesherheadset, Thank you for giving the WH-1000XM4 a perfect rating! Good to hear you love the amazing noise cancellation and great battery life of your new Sony headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best purchase yet! I love my new headphones and so do my friends and cousin!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BennyN27,
Perfect! We're glad that you found the perfect headphone for you and we are happy that you, your friends and cousins are loving it. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! Enjoy! - Marco
Great. Reliable Noise Canceling Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones. I have purchased 3 for myself and family members.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello CharlesM,
Wow! That's awesome! Thank you for your purchase and we're sure that you and your family will enjoy listening to your favorite music without having to ask for someone's headphone or borrowing. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! Enjoy! - Marco
Sony xm4 headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was amazing experience with the staff. They guide me really well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HemanthM,
Great! We're glad that you were assisted professionally. We hope you also enjoy these amazing headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Love my sony M4's!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my sony M4's. Best headphones I've ever bought, so many features with the app and comfort make them great for everyday use.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Juanp,
You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
~Ralph
Excellent features and great comfort
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very easy to use and has plenty of great features for any headphone user out there. Great for travel!!
I would recommend this to a friendBeware: A Very Expensive Paper Weight
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.PLEASE BEWARE (I've had two of these): These headphones CAN stop working randomly. I've had two pairs of these and BOTH have stopped working after a year. BOTH pairs will not turn on, BOTH pairs will not charge, and BOTH pairs only work when the headphone jack is plugged into a computer (no ANC and the buttons do not work). This isn't just a problem I've experienced, you can find PAGES of people just like me on Reddit and other sites who love these headphones but have been let down. I've tried hard resetting and every "fix" imaginable. The best part is that Sony knows about the issue and DOES NOT CARE. If you buy these, you'll love them when they work and be very upset when the times comes for them to glitch out. A VERY EXPENSIVE paper weight. Also, I baby these headphones. They are always in their case and both pairs do not even have a scratch on them—they look brand new.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Josh,
Thank you for the review and we're sorry to hear what happened with your Sony headphones. We understand your concern. Please send us an email at socialsupport@am.sony.com with the following details and let us see how we can improve your experience.
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Regards,
David
Awesome sound and noise cancellation
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.## Design The Sony WH-1000XM4 headphones are somewhat large, but the ear-cups are well padded and are very comfortable to wear for hours on end. The headband portion also has plenty of padding so that the headphones rest comfortably on the top of your head. The ear-cups do a good job of creating a loose seal around your ears, so much so that I definitely get the "ear sweats" which is common with many over-the-ear headphones. The headphones come a hard travel case with a soft fabric exterior. Storing the headphones requires completely retracting the headband (I would prefer if you could leave it at the size that fits my head). A helpful diagram is included inside the case that shows you how to fold the headphones so they fit properly. ## Performance The sound quality on the Sony WH-1000XM4 is incredible and is definitely up there with the Bose QuietComfort 35 II headphones. Highs and mids come through crystal clear and the bass is plentiful. The Sony WH-1000XM4 also has something called "Edge-AI" where it tries to enhance compressed music (such as a low quality Pandora stream). It's hard to gauge it's effectiveness as I couldn't find a way to turn the feature on and off, but it is likely another contributing factor to the awesome sound quality. Call quality also appears to work very well on the WH-1000XM4. The microphones seem to pick up my voice well while filtering out some of the background sounds around me (but it still picks up some things like typing on a keyboard). The noise cancellation feature is also top-notch. It not only filters out general "hums" such as an air conditioner running, but it also does a good job of filtering out people talking and even other music sources near you. It does have it limits: it won't completely filter out a blaring stereo next to you or completely eliminate the sound of your riding mower. However, it does a good enough job that you can listen to your music or podcast at a comfortable listening level without needing to crank up the volume to overcome the outside world. The level of noise cancellation can also be adjust in the Sony Headphones app and there are a lot of cool features associated with it that I'll detail in the next section. ## Features - Speak-to-Chat: This is probably my favorite feature of these headphones. It seems like whenever I'm at work, I no sooner put on my headphones than someone walks up with a question. With the WH-1000XM4, as soon as I start talking, the headphones react, turning off the noise cancellation feature, lowering the volume of my music, and relaying the voice of the person talking to me. After 30 seconds (this is adjustable in the app) when I finished speaking, the noise cancellation turns backs on and the volume of music is brought back up. You can also double-tap the right ear-cup when you're finished speaking to resume your music. - Quick listen: If you need to catch an announcement, for example, you can cup your hand over the right ear-cup's touch sensor to turn off the noise cancellation feature temporarily. - Adaptive Sound Control: Another cool feature that lowers the Active Noise Cancellation feature whenever the headphones detect that you've started walking. This lets in some of the outside sounds by lowering the level of noise cancellation so you're more aware of what is happening around you. If you frequently move, it can get a bit annoying as the headphones will play a short tone whenever the mode changes. - Touch controls: The touch controls on the right ear-cup are intuitive: swiping your finger up and down on the ear-cup adjusts the volume and swiping left and right changes the track. Double-tapping the center pauses and plays your music. - Wearing detection: A sensor in the left ear-cup can detect when you remove the headphones, automatically pausing your music. Music resumes when you put the headphones back on. - Dual pairing: With many of us working from home, this feature is great as it allows you to pair the headphones with your phone and your computer at the same time. Therefore, I can listen to music from my phone, but automatically switch over to my computer to listen to a webinar. It looks like there are a few kinks to work out with this feature as I found that it did not always switch automatically, or would sometimes take awhile to change from one source to the next. - Background firmware updates: I had a pair of truly wireless Sony headphones that required me to babysit them for a good 30-40 minutes while the firmware update file transferred and then installed, however they were unusable while that happened. A launch-day firmware update was available for the WH-1000XM4 and it seemed to transfer from my phone to the headphones in the background while I was listening to music. I received a notification when it was ready to install, and after a quick reboot, the headphones were updated. This was a much better experience! ## Battery Life The Sony WH-1000XM4 headphones can last up to 30 hours when using Bluetooth with the noise cancellation feature enabled. The headphones are recharged with a USB-C cable (yay, no Micro USB!) and if you're in a hurry, a 10 minute charge can net you up to 5 hours of listening time. ## Summary Overall, the Sony WH-1000XM4 headphones are a solid alternative to the Bose QuietComfort 35 II headphones and offer some some great features (such as speak-to-chat) not found on the QuietComfort headphones. Long battery life, wearing detection and dual Bluetooth connections round out an impressive feature set on a pair of headphones with awesome noise cancellation and sound quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TechnicallyWell, we appreciate your in-depth review of the headphones. It’s great to hear your such a fan of the new WH-1000XM4 headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. ~Ralph