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Customer Ratings & Reviews

Your price for this item is $289.99
The comparable value price is $349.99

Customer reviews

Rating 4.7 out of 5 stars with 12451 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 240 Showing 4,781-4,800 of 12,451 reviews
  • Rated 5 out of 5 stars

    Really nice Sony headphones!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very comfortable with great sound. Takes some work to pair with devices other than iPhone.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DAVE,

      We're glad to hear your 5-star review of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!

      ~Ralph Sony_US

  • Rated 5 out of 5 stars

    Fantastic option for headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is exactly what I was expecting and got a good deal as well for it. Delivery was as promised and in good conditions. Great experience overall. If it helps, I checked out every headphone option out there and this is the best price and quality wise.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JoseL,
      Thank you so much for sharing your great experience with us! Your satisfaction with your SONY headphones is greatly appreciated. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! - Kris Sony_US

  • Rated 5 out of 5 stars

    Great gift for music lovers!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My girlfriend really loved them, she says they were better than my beats but more affordable than the Apple ones. If you are looking for a high-quality in-between check these ones out, the quality for music is excellent.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Bryan,
      Nice! Thank you for purchasing our Sony WH100XM4. We're glad that your girlfriend loves her new Sony XM4 and very pleased with the audio quality. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony and for recommending it! - Marco Sony_US

  • Rated 5 out of 5 stars

    Nice

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Son loves them for both playing on his PC and listening to music and talking on the phone. Sister wanted a pair of the same ones.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Techy, We're happy to hear that your son loves his new headphones. Thank you for choosing Sony. Erin Sony_US

  • Rated 4 out of 5 stars

    Amazing Headset

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing! love the sound and i don’t have to live in fear of them falling out all the time like my airpods. Only thing that’s annoying is that sometimes ill stop my music on accident and that phone calls aren’t as clear as airpods

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Kris, Thanks for the 5-star rating! We're glad you like your new headphones. Enjoy and thanks for choosing Sony. -Craig Sony_US

  • Rated 5 out of 5 stars

    Great bang for the buck

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound ; style , design , function and durability

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Tstacks,

      You made the right choice! We're glad that you like the sound quality, design, and functionality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 4 out of 5 stars

    Headphone

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well. Would recommend bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Drgs,

      We are pleased to learn that your Sony WH-1000XM4 headphones are working well for you!

      The WH-1000XM4 model is celebrated for its exceptional noise-cancellation and high-resolution audio quality, and we're glad these features are meeting your needs. We designed them to offer both superior sound and all-day comfort, which makes them perfect for daily commutes, travel, or focused work.

      We really appreciate you choosing Sony!

      Regards,
      Dominick Sony_US

  • Rated 5 out of 5 stars

    Worth the price!!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The noise cancellation is amazing the second i turn on the headphones i can’t hear anything around me! on the app i can change it so that if i want to i can hear the things going on around as well as if i want to start a conversation with someone the music can pause on its own instead of having to do so manually. also the color is so pretty!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Ally, Glad to hear that you are happy with your purchase! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Sound booth good!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best noise canceling over ear headphones you can buy! Get these over the xm5 due to the xm4 ability to fold up and fit in a smaller carry case compared to the xm5 that dont fold at all. The headphones are worth every penny because when you put them on ALL unwanted noise pollution is gone! Perfect companion for NYC commuters!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Gamehead,

      Awesome! We're glad that you like the design and noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    god tier headphones

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    greatest pair of headsets i ever owned when you need good sound quality why look any further these are my 2nd pair my first was given as a gift

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DarylH, Thanks for the 5-star rating! We're glad you like your new headphones. Enjoy and thank for choosing Sony. -Craig Sony_US

  • Rated 5 out of 5 stars

    Excellent Headphones

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed a last minute pair for a vacation and these were outstanding! The noise canceling feature is amazing!! Had a small child wailing behind us on a flight to LA. Put these on….peace and quiet! The music is rich and has concert quality sound. Sony has the best over the ear headphones imho! If you want peace and quiet, these are the headphones for you! Music is the bonus!!!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi there!

      Thank you so much for the 5 Star review!

      We are extremely pleased to hear that you are happy and satisfied with the outstanding sound quality and industry-leading noise canceling function of our WH-1000XM4.

      The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.

      Thank you so much for purchasing our WH-1000XM4 and for choosing Sony!

      - Romeo Sony_US

  • Rated 5 out of 5 stars

    Killer headphones

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are fantastic! The sound and comfort of these are top notch. Well worth the money

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BroccoliRob,

      Awesome! We're glad that your investment is worth it. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    amazing

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice sound, good quality, comfortable and good looking

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Mechanic, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4 headhpones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Great Sound - Long Battery Life

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works as promised - could use a little more bass but over all great sound and great battery life

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SquareReader, good to know that you like the sound quality and battery life of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. You can use the equalizer of the Sony Headphones Connect app to adjust the sound quality to tailor-fit your needs. Thanks for choosing Sony. ~Ralph Sony_US

  • Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with these headphones. Great sound. Price varies based on sales.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Michelle, we're glad you are happy with the sound quality of your new headphones! Thanks for choosing Sony! ~Earl Sony_US

  • Rated 5 out of 5 stars

    Better than apple

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My go to headphones while I work from home. Keeps me focused and these are comfortable for many hours of use. AirPod max what?

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi FrancisR, Awesome! We are glad to hear that you are enjoying your new WH1000XM4! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Great!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like these headphones and they are perfect for college and comfy.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Wonderful, savs! We're glad you are happy with your headphones. Enjoy and thanks for choosing Sony. -Craig Sony_US

  • Rated 5 out of 5 stars

    Awesome!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These cans sound awesome, the fit is great, and very easy to pair up. Sony does it again!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MKD1,

      You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Excellent Sound Quality

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I went throught multiple pairs of Beats Headphones that had great quality but diminished quickly over a short period of time. So i switches to these and have had them for a few months and the sound quality is as good as it was when i first bought them.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TheSlaveHokage,

      You made the right choice with the Sony WH1000XM4! We're glad that you are enjoying the sound quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Great Quality Headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Sony WH-1000XM4 were my first pair of wireless headphones and they are amazing! The sound and build quality is incredible! The carrying case is also a nice bonus! Also, you can really customize and get a variety of Sound EQs on the Sony App - which is cool - Overall, these are a great pair of headphones and I would definitely recommend to a friend! No complaints and the noice cancellation really works.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Brandon,

      You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US