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Customer Ratings & Reviews

Your price for this item is $289.99
The comparable value price is $349.99

Customer reviews

Rating 4.7 out of 5 stars with 12451 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 242 Showing 4,821-4,840 of 12,451 reviews
  • Rated 5 out of 5 stars

    Best ANC!

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best ANC Headphones period. Blocks out everything. Comfortable as well.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Rashad, Awesome! We're glad to hear you're enjoying the industry-leading noise canceling feature and comfortable fit of your new Sony headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    Amazing Headphones

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are one of the best iv heard. The noise isolation is top notch and the sound quality is superb. If you have the chance give the 360 audio and listen, it's a a game changer. At least to me it is. Takes music to a new level. Totally transforms the way music is heard. Build quality is very good but for the price I feel they should of went with a more premium material. But overall. Love it.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi LMcKenzie20, We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin Sony_US

  • Rated 5 out of 5 stars

    Perfect noise cancelling headphones

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The headphones work great with my Surface Go 2, Lenovo Yoga laptop, iPod, and JBL speakers. With a Bluetooth dongle, the headphones also works well with my Nintendo Switch and Playstation 5. These are true noise cancelling headphones that block out all noises when I am on Zoom or playing video games. The con for me is that it can become uncomfortable after a long period of time.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi mahalo1774,

      Thank you so much for the 5 Star review! We are so happy to hear you are satisfied with the incredible noise canceling function and superb performance of our WH1000XM4.

      We are sorry if you feel uncomfortable wearing the headset for a long period of time. You may find the information provided on the link below helpful:

      Why do my ears hurt when putting on and wearing headphones? - https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00015243

      The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.

      Thank you so much for your purchase and for choosing Sony!

      - Romeo Sony_US

  • Rated 5 out of 5 stars

    Great sound and fit

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality is very good for cordless, Easy to travel with. Very comfortable fit.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Bruh, Awesome! We're glad that you love the sound quality and comfort. Indeed, these headphones are easy to travel with. Our WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin Sony_US

  • Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great sound, very comfortable.multi device support is a hit or miss with my note 20 ultra

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Sony Headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best headphones ever purchased. I love the way they sound and feel on my head.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Quis, Great! We're thrilled to hear you love the amazing sound quality that the WH-1000XM4 delivers. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    An excellent pair of noise canceling headphones with wire perfect for traveling.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AnjuK, Thanks for the 5-star rating! We're happy that you are enjoying your headphones. Thanks for choosing Sony. -Craig Sony_US

  • Rated 5 out of 5 stars

    Best headphones

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Color is beautiful. Perfect for the gym. Noice cancelation works great.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MariaR, Excellent choice! We are glad to hear that you are enjoying your new WH-1000XM4 headphones! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    No regrets!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great noise cancelation. Outstanding comfort. Look great! Controls take time to adjust to.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi asmithba,

      Good to know that you're enjoying the amazing features of the headphones like the comfort and noise canceling function. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.

      We also appreciate your feedback about the touch control function. Thanks for choosing Sony.

      ~Ralph Sony_US

  • Rated 5 out of 5 stars

    Great travel headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good headphones, I used them mainly for traveling, the noise cancelling is really good and the sound quality is great.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MatthewW,

      Thank you for the 5-star review! It brings us great joy to hear that the WH-1000XM4 headphones have been a great companion for your travels. It's fantastic to know that you're enjoying the excellent noise canceling and sound quality. We designed these headphones to be the perfect travel partner, providing a peaceful listening experience no matter where you are.

      Thank you for choosing Sony!

      Best regards,
      Dominick Sony_US

  • Rated 4 out of 5 stars

    Great Noise Cancelling Headphones at high price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good sound quality, battery life, and features but the earpads are a tight fit and the ears can get warm after a few hours of wearing them. Amazing noise cancellation though.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KnightElm,

      Good to know that you like the sound quality, battery life, and noise canceling function of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.

      Your feedback about its fit and comfort is greatly appreciated. Thanks for choosing Sony.

      ~Ralph Sony_US

  • Rated 5 out of 5 stars

    Fantastic

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super comfortable, great sound and noise canceling is a god send.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Tiger! Awesome! Glad to hear that you are enjoying your new headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    The best headphones you will buy!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a must buy! The sound is so ri h and the bass is booming!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JDCOLIRADO85,

      Amazing! We're glad that you are enjoying the sound quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Sony WH1000XM4

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Noise canceling is mach better. A shape that fits your ears very well. Very easy to use!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Zack,

      You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      ~Ralph Sony_US

  • Rated 5 out of 5 stars

    SONY WH-1000XM4

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After owning and using them daily I am very pleased that I bought these headphones. Among the very best in Sound Quality with a customizable app and Top Tier Noise Canceling. Sony doesn't miss when they release new electronics. Always at the top of their class with Quality products.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi WilliamJ,

      You made the right choice with the Sony WH1000XM4! We're thrilled that you are enjoying the sound quality and noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Great ANC headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Sony WH-1000XM4 headphones are a great set of headphone. These headphones are good for listening to music when doing chores around the house or just sitting back and relaxing. For me the best feature is the ability to pause when the headphones are removed. They are excellent at blocking outside sound and sound great for music or podcasts. Their only weakest is phone calls, not as clear as when listening to music.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Pop04, we appreciate your review of the WH1000XM4. Good to know that you like the sound quality, wearing detection, and noise canceling function of the headphones. Make sure to update the software version (via the Sony Headphones Connect app) for optimum performance. Your feedback about the call quality is greatly appreciated. Thanks again for sharing your review and for choosing Sony. ~Ralph Sony_US

  • Rated 4 out of 5 stars

    Good replacement for last pair

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After 4 years of use on my old Sony pair, the right ear went out. I went with these after looking at other Sony models, mainly due to price and the specs I wanted -- wireless, noise cancelling, over ear. Talking features are great (noise cancelling turning off when you begin speaking), as is noise cancelling. These aren't as comfortable as my last pair, but do have a slimmer profile. Carrying case is a nice touch. Battery doesn't last nearly as long as my last pair, but given that these seem to have more going on inside, it makes sense.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi malmax, Glad to hear that you are enjoying your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Incredible sound and comfort at reasonable value

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These have been a gamechanger working from home during the pandemic. Sound is fantastic and noise cancelling is pretty strong. I did purchase these on sale ($70 off) which has greatly increased the value, but I would recommend at full price. During extended wear, they can start to bother my head, but the earcups are the most comfortable I have ever had (and wish the PS Pulse 3D headset learned from)

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi halfadozendonuts,

      You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 4 out of 5 stars

    Review

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good not great. Charges only when turned on first and difficult to connect to other devices. Overall good product tho.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MackK, Thank you for your review. We are glad to hear that you are happy with your purchase. Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    awesome

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    these are the best headphones i’ve ever owned. the noise cancellation feature is amazing and the battery life is great

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi WaleskaM, Awesome! We are so glad to hear that you are happy with your new WH1000XM4 headphones! Thank you so much for choosing Sony! -Carl Sony_US