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Customer Ratings & Reviews

Your price for this item is $289.99
The comparable value price is $349.99

Customer reviews

Rating 4.7 out of 5 stars with 12451 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 244 Showing 4,861-4,880 of 12,451 reviews
  • Rated 5 out of 5 stars

    Lovely Headphones

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these headphones. They do not disappoint. I wish I had bought them sooner.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Justin,

      That's fantastic to hear! We are so glad you love the WH-1000XM4 headphones and are enjoying the experience.

      Thanks for choosing Sony. Best regards, Eliab. sony-global

  • Rated 5 out of 5 stars

    Good earphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product. Feels good for extended use. Great on flights.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi user1234,

      Thank you for sharing your thoughts! It’s great to hear the WH1000XM4 headphones are keeping you comfortable during extended use and making flights more enjoyable with their performance.

      Thank you for choosing Sony, and enjoy the journey! -Maria Sony_US

  • Rated 5 out of 5 stars

    Worth the price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My husband researched noise canceling headphones and found these to have the best reviews, so we made the purchase. He absolutely loves them! The sound is amazing and really does cancel out all surrounding noises.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Renee,
      Good find! Thank you for purchasing our Sony WH1000XM4 and for sharing your feedback. We're delighted to hear that your husband loves his new headphone for its quality sound and noise canceling feature. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Sony headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Comfortable and good sound. Especially like the noise cancelling feature.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Sonos, Excellent! We're glad that you like the comfort, sound quality, and noise canceling function. The WH-1000XM4 a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin Sony_US

  • Rated 5 out of 5 stars

    Superb!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I handed down my xm3 to my son. This xm4 has better noise cancelling, better sound and fit.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    College Help!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My grandson loves them. He will be using them for college in his dorm and areas so that he can concentrate more on his studies.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello MaryK,

      Thank you for choosing Sony!

      It’s truly a pleasure to hear that your grandson loves the WH-1000XM4 headphones! We're excited to know he’ll be using them in his dorm to help him focus more on his studies. We designed these headphones to provide exceptional sound quality and noise cancellation, making them perfect for studying in any environment. Thank you for sharing your experience, and we wish him the best of luck in college!

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Best in class

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent Noice Cancelation, Amazing Battery Life.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MoFlo, we're glad you like the noise canceling features and battery life of our industry-leading noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing SONY. ~Earl Sony_US

  • Rated 5 out of 5 stars

    Headphones

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are great quality and a very comfortable and the sound is awesome

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Eeeab,

      Great! We're glad that you are enjoying the comfort and sound quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Wow!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These sound amazing! Very comfortable and have a premium feel.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Computer, That's great! We're glad to hear that! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony. Jay Sony_US

  • Rated 5 out of 5 stars

    Get them!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these headphones. The adjustment to different places and noise levels are phenomenal. The noice canceling is great, when I’m sharing an office for the day and really need to focus. I live in NYC and my commute has been so much more peaceful.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi QLee, Thank you for the 5-star rating! We are so glad to hear that you are happy with your purchase! The WH-1000XM4 is designed, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Great Wireless NC headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been researching for decent wireless headphones and I have been a fan of Sony for quite some time. Sony delivers a great punch for their sound and I have always trusted the quality. These wireless NC headphones have some added features that our quite handy aside from the NC, but the talk through as well. These are the best technology advanced headphones and well worth the price.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Shorty03, we appreciate you being a long time Sony fan. We're also glad that you like the sound quality and ANC feature of your noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin Sony_US

  • Rated 5 out of 5 stars

    Great as usual!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these line of Sony headphones. Did a lot of research on these and I have the original ones which I love the ease of use. Very light and seems flimsy but materials that it’s made from are what makes it light. Only issue I seemed to run into was how many more features this iteration has. So there is a little setup included if you want to get the most out of your purchase. Obviously a little spendy.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Chhaylatte, Thank you for the 5-star rating! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Sony Xm

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect Noise Cancellation! I use these daily for everything!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MoeG, We're very grateful for this positive feedback! It's wonderful to hear that they are perfect for daily use, thanks to their exceptional noise cancellation. Thank you for the 5-star rating and for choosing Sony! -Jess Sony_US

  • Rated 5 out of 5 stars

    Quality product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound quality is excellent and the battery life is great well worth the price.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Kjon, Excellent! Choosing these headphones will definitely be worth it! We are glad you like the amazing sound quality and long-lasting battery life. To get the most out of your WH-1000XM4, download the Sony | Headphones Connect App. It includes Ambient Sound Control—which lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard, and an equalizer—which can be customized to fine-tune your music. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Thank you for sharing your awesome feedback and for choosing Sony! -Jess Sony_US

  • Rated 5 out of 5 stars

    Would Recommend

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love love love. Such good sound quality and noise cancellation. I’ve never been a fan of headphones but these are worth it. Just make sure to adjust them correctly (I’d go a little loose) the headband has given me a headache before lol

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Customer,

      Thank you for the purchase and we're glad to hear that you love the sound quality and noise canceling of your new Sony headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony and enjoy your headphones!

      -David Sony_US

  • Rated 5 out of 5 stars

    Good headphones

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good quality headphones. Noise blocking. Would recommend.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Scoops, Thank you for sharing your review of the Sony XM4 headphones! We're thrilled to hear that you're enjoying an incredible listening experience, thanks to its exceptional sound quality and noise-cancelling features. Thank you for choosing and recommending Sony! Enjoy! -Maria Sony_US

  • Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones, the bass and the fit is incredible.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Nabih, Awesome! We're pleased to hear you like the deep bass quality and comfortable fit of your Sony WH-1000XM4 headphones.  Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam Sony_US

  • Rated 5 out of 5 stars

    great headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great sounds super comfortable would recommend to anyone needing wireless headphones

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi mdemars25,

      We're glad that you like the sound quality and comfort of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice , extremely comfortable and the sound is amazing

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Meandmine, Awesome! We are so glad to hear that you are happy with the sound quality and comfort of your new WH1000XM4! If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Good quality headphones

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphone are game changer. They are very comfortable and can be used for long hours. Easy to store and pack also. The design is very smooth that it can be used while sleeping in bed and does not hurt ears.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BestBuy,
      That's nice to hear that you appreciate your new Sony WH1000XM4 for having such a comfortable design and long battery life. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Have a nice day and thank you for choosing Sony! - Marco Sony_US