Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 11047585
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
- Pros mentioned:Sound quality
Sony 1000XM4 Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is the 4th, I think, pair purchased or exchanged through Best Buy, Sony had terrible customer service, as I have tried with previous to send off for repair. They recommend a company in New York. Unfortunately, one of the pairs had broke above one of the ear cups. I keep getting this product because it is the best Noise Canceling on the market. I wish Sony, for the amount they charge, do a better job of service
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DarrelS, We’re sorry to hear you did not have a great customer service experience. This is definitely not the news that we would like to hear. Please allow us to help you and turn this into a better experience. For further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
- Pros mentioned:Sound quality
Good headphones all around
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this Headphones (better than the newer one XM5 and Airpods Pro/ Max lineup).
I would recommend this to a friendBrand response from SonyListens
Posted .Hello HoangN, Thank you for your wonderful review of the WH1000XM4 headphones! We are delighted to hear that you love them and consider them superior to the newer XM5 and AirPods Pro/Max models. Your feedback is invaluable, as it enables us to keep providing high-quality products. Enjoy your listening experience, and thank you for choosing Sony! - Romeo
- Pros mentioned:Sound quality
Fantastic option for headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is exactly what I was expecting and got a good deal as well for it. Delivery was as promised and in good conditions. Great experience overall. If it helps, I checked out every headphone option out there and this is the best price and quality wise.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoseL,
Thank you so much for sharing your great experience with us! Your satisfaction with your SONY headphones is greatly appreciated. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! - Kris
- Pros mentioned:Sound quality
Best quality headphones
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was debating between airpods max and this, but I'm glad I got this. Worth the money! Noise canceling is awesome. Pretty scary when commuting though because I couldn't hear anything outside of the headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello RoschD, That's great! We're glad that you are pleased with the sound and noise canceling capability of our WH1000XM4 as well as the lightweight design. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Craig
- Pros mentioned:Sound quality
The best headphones money can buy.
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are amazing I had them almost a year no problems the noise cancelling is great i'd recommend to everyone ..❤️
I would recommend this to a friendBrand response from SonyListens
Posted .Awesome, LakiejaM! That's really great to hear and we're glad you like the noise canceling feature of the headphones. Enjoy and thanks for choosing Sony. -Craig
- Pros mentioned:Sound quality
Great active noise canceling and sound quality
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones for noise canceling and sound quality. I have owned a pair for a few years and use them when I travel for work. Bought a 2nd pair for my son who is autistic and needs his silence and they have been great
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Goldenage,
Thank you for purchasing our Sony WH1000XM4 Headphone and for trusting our product. We are truly thrilled to hear your satisfaction with the audio quality and noise canceling capability of our XM4. We're happy that your son also enjoyed his new XM4 headphone. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
- Pros mentioned:Comfort, Sound quality
Great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice , extremely comfortable and the sound is amazing
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Meandmine, Awesome! We are so glad to hear that you are happy with the sound quality and comfort of your new WH1000XM4! If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Battery life, Sound quality
Best in class
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent Noice Cancelation, Amazing Battery Life.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MoFlo, we're glad you like the noise canceling features and battery life of our industry-leading noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing SONY. ~Earl
- Pros mentioned:Bass, Sound quality
Amazing
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the base on these how loud they are and the noise canceling is the best feature!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Catherine,
Great! We're glad that you like the amazing features of the headphones like the bass quality, volume, and noise canceling function. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!
~Ralph
- Pros mentioned:Comfort, Sound quality
Top Tier
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Phenomenal sound. Sleek look. Excellent noise cancellation. Super comfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi mavato17, thank you so much for the 5 Star review! We are truly happy to hear you are satisfied with the superb sound quality, stylish design, comfortable fit, and outstanding noise canceling function of our WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.
Thank you so much for purchasing our XM4 and for choosing Sony!
- Romeo
- Pros mentioned:Sound quality
Excellent Sound Quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I went throught multiple pairs of Beats Headphones that had great quality but diminished quickly over a short period of time. So i switches to these and have had them for a few months and the sound quality is as good as it was when i first bought them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TheSlaveHokage,
You made the right choice with the Sony WH1000XM4! We're glad that you are enjoying the sound quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Comfort, Sound quality
Solid over ear headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality, no connections issues. Fits comfortably over the ears.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi scithechatot,
Great! We're thrilled that you are enjoying the sound quality, connectivity, and fit of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Bass
Great headphones
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones, the bass and the fit is incredible.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nabih, Awesome! We're pleased to hear you like the deep bass quality and comfortable fit of your Sony WH-1000XM4 headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
- Pros mentioned:Comfort, Sound quality
10/10
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i found them to be very effective and comfortable. slightly large.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi 199189, That's fantastic! We're really delighted to hear you're happy and satisfied with the superb features, incredible sound quality, and overall comfort of our WH-1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you so much for purchasing our WH-1000XM4 and for choosing Sony! -Jess
- Pros mentioned:Battery life
Portable noise cancelling
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Get this if you need noise cancelling! Light, great battery life, and comes with a travel case. Never knew how much white noise there was in my room until I put these on. There is an annoying "feature" that might accidentally turn on where the noise cancelling stops when you speak. Pressing and holding your fingers to the right earcup toggles this.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Phishy, Awesome! We are so glad to hear that you are happy with the noise canceling and battery life of your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
SONY WH-1000XM4
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After owning and using them daily I am very pleased that I bought these headphones. Among the very best in Sound Quality with a customizable app and Top Tier Noise Canceling. Sony doesn't miss when they release new electronics. Always at the top of their class with Quality products.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi WilliamJ,
You made the right choice with the Sony WH1000XM4! We're thrilled that you are enjoying the sound quality and noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Comfort, Sound quality
Best headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound, noise cancellation, comfort, all 10/10. Love them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dylan, Fantastic! We're very pleased to hear you like the sound quality, noise cancellation, and comfortable fit of your new Sony WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
- Pros mentioned:Sound quality
The only headphones I will ever own.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had the grey/silver ones for 2 years and Its the only headphones I will ever wear and decided to get another pair for a relative and told me that these changed his life too. Overall, best investment ever.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello HomeCrit,
Wow! Thank you for your purchase and for trusting us when it comes to headphones. We are very pleased to hear that you and your relative are enjoying overall performance and quality of your WH1000XM4. Thank you for sharing your feedback and for choosing Sony! - Marco
- Pros mentioned:Battery life
Long use
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have been using it for more than a year. Perfect, no issues. The headphone has no quality issues, but overall the sound cancellation makes the music sound small when I am in public. I charge it once and I can use it for 10-15 hours.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ruiliu, Thank you for the amazing feedback! We're very glad to hear you like the excellent noise cancellation and long battery life of your Sony WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
Okayish if you like it heavy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The nice quality isn't as bad as I thought. But it could be better the reason why I'm giving it. 3 stars is because the headband piece digs into your scalp. And it could hurt, especially after hours use or if you have thin hair and the battery life is okay compared to other headphones. It tends to run out at a quicker rate depending on the volume. And setting, you have it on. But if you're a Sony fanatic, these would be better than the latest generations like the last 2 generations, aren't as good as you would think. This one, because it's thicker in the muffle area has a better. Noise-canceling property than the others, but it is heavy not to an extent. You would notice in the very beginning. But after hours use, you do notice it
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi NicoAnd,
Thank you for the candid feedback on the WH-1000XM4. We're pleased the Noise Canceling performance is strong and that you find it superior to previous models.
We sincerely apologize for the discomfort the headband is causing during long listening sessions and the frustration with the battery life variability.
To help maximize the battery life, please check your Sony | Headphones Connect app and ensure features like DSEE Extreme are disabled, as these can increase power consumption. For the headband comfort, some users find that a third-party padded cover helps alleviate the pressure. Your detailed observations about comfort and weight are vital, and we'll ensure this feedback is passed along to our product design teams. Thanks for choosing Sony.
Best regards,
Eliab