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Customer Ratings & Reviews

Your price for this item is $289.99
The comparable value price is $349.99

Customer reviews

Rating 4.7 out of 5 stars with 12452 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 252 Showing 5,021-5,040 of 12,452 reviews
  • Rated 4 out of 5 stars

    Great Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love them. I use them for hours, ANC works well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    head phones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    AWesome head phones!! would buy again with no questions

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello RobertS,

      Thank you for choosing Sony!

      We're excited to hear that you have such a positive experience with the WH1000XM4 headphones. Your confidence in choosing them again speaks volumes about their quality and performance. Thank you for sharing your enthusiasm!

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Sony headphones

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loudest pair of headphones ive ever bought! nice sleek black headphones that go with everything, 10/10 would recommend! they’re louder than my beats!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TaishaN,

      You made the right choice! We're thrilled that you like the sound quality and design of the headphones. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Great product so far

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product so far ive only had it for a day but awesome quality and sound I just wish they would make them more weather resistant

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi CodyH, we're glad you like the sound quality of our product. We appreciate your feedback regarding the resistance of your Sony unit. Be careful when using the headset in the rain or snow, or in locations with high humidity. Thanks for choosing Sony. ~Earl Sony_US

  • Rated 5 out of 5 stars

    Older set of cans still the best!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are the top headset for rap/hiphop heads, they overall have the best bass, are compact, and have a great look. I recommend these for any headset in the bluetooth 5+ range and best for price

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi robzilla,
      Great! Thank you for purchasing our Sony WH1000XM4. We're glad that you like the bass quality and design of our XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony and for your recommendation! - Marco Sony_US

  • Rated 5 out of 5 stars

    GOOD FOR GAMING AND MUISC

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    BEST PURCHASE EVER THE NOISE CANCELING AND EASY CONNECTION IS PERFECT ALREADY BUT I USE IT FOR GAMING AS WELL EVERYTHING JUST SOUNDS PERFECT

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Hector,
      Thank you so much for such a great review! We're glad to hear that you are enjoying your WH1000XM4 headphones while playing games or listening to your favorite music. We really appreciate that you like the great sound, noise cancellation, easy connectivity, and overall performance of the unit. Thanks for choosing Sony! - Kris Sony_US

  • Rated 5 out of 5 stars

    Teenager Approved!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great gift for the holidays! Teenager hasn’t put these headphones down since they unwrapped them Christmas morning. Highly recommend and will purchase a gift in the future as well.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello MarcusAurelius,
      Wow! What a nice Christmas present. It's nice to know that they are enjoying their WH1000XM4. We appreciate your recommendation and thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Amazing sound and noise cancellation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got these headphones for work. Amazing features. With the Sony app, you can customize your noise cancellation, I have it to cancel all sounds except people talking to half, so I can still hear people if they are close but not far away. Has built in mics and if you put your hand over the right ear up, it turns off sound cancellation and you can talk normally with lightning quick response time.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Sonny, we're happy to hear that these headphones fit perfectly for your lifestyle. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony. ~Ralph Sony_US

  • Rated 5 out of 5 stars

    Oh my

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve always been a Bose fan.. I have the latest NC 700s and love(d) em. Just for kicks I decided to try the Sony competition and it’s incredible how amazing they sound. I’ve only had em a couple days now, but I can already say that sound-wise they wipe the floor with my Bose NC 700s. Let’s just hope they last and I don’t have any connection issues like I’ve had with my Sony earbuds!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Shouldn't Have Had to Buy but Product is Great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'd actually purchased same item 10/31 and then saw Black Friday sale - sadly wasn't allowed to price match so forced to return 1st pair only to buy same again but $100 less. GREAT headphones, though. Excellent sound & great noise cancelling. Sorry to waste employee time returning and restocking but wasn't letting a $100 savings go.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Bxgrlb4,

      You made the right choice with the Sony WH1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Fantastic Headphones worth every penny.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am 80% deaf and am not able to read the fine print any longer. I listen to audible books, these headphones are the answer to transient sounds leaking around the seals of the ear muffs. I am extremely satisfied with these headphones, words cannot express my appreciation of these very comfortable and hearable headsets.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jaques,

      You made the right choice with the Sony WH1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Best Headphones

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the best headphones ive ever had…. I love it for the gym and studying

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JenniferN, we're glad you love your new headphones! Thanks for choosing Sony. ~Earl Sony_US

  • Rated 5 out of 5 stars

    Sony great as always

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound,noise canceling is some of the best ive come across.i like the settings like when you take them off the music pause and the controls on the side like the volume and skip control.also the sound choices are nice.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ChrisR, Awesome! We are glad to hear that you are happy with your new WH-1000XM4 headphones! The WH-1000XM4 is designed, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 4 out of 5 stars

    Great quality and serious tech features

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super sound quality and noise canceling capabilities. Very intuitive with lightweight ergonomic design. Love it.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TheRev,

      Great! We're glad that you like the sound quality, noise canceling function, and design of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    The best yet

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When Covid-19 occurred I shifted to remote working. I quickly found myself becoming agitated in response to the noise in my home. These headphones turn off the noise. Whether it’s my living room’s ac unit, the chatter of roommates, or the hum of my desktop, it all disappears when I place the XM4’s over my ears

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Miguel, good to know that these headphones are perfect for your lifestyle. Sony’s industry-leading noise cancellation evolves to further immerse you in your music. The addition of Sony’s proprietary HD Noise Canceling Processor QN1 masterfully eliminates the noise around you. Listen all day with up to 30 hours of battery life. Quick charging gives five hours of playback with just a 10-minute charge.

      To get the most out of your WH-1000XM4, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thanks for choosing Sony.

      ~Ralph Sony_US

  • Rated 5 out of 5 stars

    Audi phone

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great yeah aaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Mikolyn,

      It is truly wonderful to know that you are enjoying your WH-1000XM4 headphones! We appreciate the great feedback and are proud that these headphones deliver on their promise of a premium audio experience. The WH-1000XM4 is designed to create a personalized listening environment, driven by industry-leading Noise Cancellation to block out distractions, combined with exceptional sound quality that is restored by DSEE Extreme technology.

      Enjoy every moment of your new audio experience and thanks for choosing Sony!

      Regards,
      Dominick Sony_US

  • Rated 5 out of 5 stars

    Solid headphones.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good sound, sound cancellation and battery life. Only downside is cushins sweat and earlobes bend and hurt after long wear(only if you have big earlobes).

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Feedback,

      Thank you for choosing Sony!

      We're thrilled to hear that you're enjoying the exceptional sound quality, noise cancellation, and impressive battery life of the WH-1000XM4 headphones! We truly value your honest feedback about the ear cup cushions and comfort during prolonged use. Customer comfort is a top priority for us, and insights like yours play a vital role in helping us enhance our designs. Thank you for sharing your thoughts!

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    I live in these

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had my eye on these for over a year. The black Friday price and extended return policy made me go for it. I love these for my music, great range. The controls are simple. And i keep this paired to my phone, taking phone calls is easy. Clear. Reluanle. I get 40ft range easily. Superb sound, which really is the most important thing.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SSDOG,

      Awesome! We're thrilled that you are happy with your purchase. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 4 out of 5 stars

    Sounds great

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Comfortable enough to wear to bed, love the sound quality

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JosephW, we're glad you are enjoying the comfort and you love the sound quality of our product! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. ~Earl Sony_US

  • Rated 5 out of 5 stars

    Sony Headphones Noise Cancelling

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The quality of these headphones is amazing and the app is good to find the perfect sound tailored to my ears. It works both wirelessly and wired useful for all scenarios and devices.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Ross,

      Thank you for reaching out to us today! We're always happy to hear from you. We're glad that you like the sound quality and application of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      -David Sony_US