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Customer reviews

Rating 4.7 out of 5 stars with 12581 reviews

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Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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Cons mentioned filter

94%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 255 Showing 5,081-5,100 of 12,581 reviews
  • Pros mentioned:
    Bass, Sound quality

    Rated 5 out of 5 stars

    Pure Sound

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Such pure, Insane sound! Love the deep, rich base.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi camicam,

      Perfect! We're thrilled that you are enjoying the sound quality of these amazing headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Great product.

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these fornmy husband for a Christmas present and hebloves them.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jenn,

      We are very glad to hear that your husband loves his new Sony WH-1000XM4 headphones!

      It's wonderful to know they made a great Christmas present. We hope he enjoys countless hours of excellent listening quality!

      Thank you for trusting Sony!

      Regards,
      Dominick Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 3 out of 5 stars

    Not worth for the price

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome sound effect and comfort on the ear. But biggest problem is multi device support. I paired it with apple TV and two iPhones and one Mac book. Whenever I turn on the Sony Headphone it's automatically connects last connected device (for example last connected device may be iPhone). If I want to connect to Apple TV, I have to remove the device and pair aging. Sony need to do something on that.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Wills, while we are glad to hear that you are happy with the comfort and sound quality of your WH1000XM4, we are sorry to hear that you are not satisfied with its bluetooth connection feature. Once a device and the headset are paired, there is no need to pair them again. Connect to devices already paired with the headset using the methods necessary for each device.

      For this, if you are pairing the headphones to your TV, please turn off the Bluetooth connection of your mobile device.

      For more information on this, please check our help guide link: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752778.html

      Regards,
      Carl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Grandma’s Like These Headphones!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This item does what it advertised it would do. The music quality is outstanding. It cancels out noise and when you turn your head to the left or speak, it stops the sound that are coming through the headphones. Attractive appearance, you almost don’t see them when they are on your ears.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Refresh,

      Amazing! We're thrilled that you like the sound quality, noise canceling, Speak-to-Chat function, and design of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony xm4

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are the vest headphones 8ve ever had phenomenal quality for 200 bucks

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Notaudreyhepburn, Thanks for the 5-star rating! We're glad you like your new headphones. Enjoy and thanks for choosing Sony. -Craig Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great noise cancelling over ear head phones

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got it as a gift for my son. He loves it. We did test several at the store before deciding on this one. Seems to have the best noise cancelling capabilities of others in similar price point.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Monkeyman
      What a nice gift! It's nice to know that your son loves his new Sony WH1000XM4 and enjoying the noise canceling capability of the headphone. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! - Marco Sony_US

  • Rated 4 out of 5 stars

    Thing thing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s pretty good and durable too, I wish the charger was longer, but overall it was a good thing to grab first if you didn’t have a pair before

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Akash,

      We’re glad the WH-1000XM4 is serving as a great first pair of premium headphones and that you're finding them durable for daily use! While the included 20 cm (approx. 8-inch) USB-C charging cable is designed for portability, you can safely use any longer, high-quality USB-C cable you have at home to make charging more convenient. We hope you continue to enjoy the industry-leading noise cancellation and long battery life. Thanks for choosing Sony.

      Best regards, Eliab Sony_US

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Better than apple

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My go to headphones while I work from home. Keeps me focused and these are comfortable for many hours of use. AirPod max what?

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi FrancisR, Awesome! We are glad to hear that you are enjoying your new WH1000XM4! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best NC headphones I have tried!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have had these for a week and I've been using them everyday. Perfect for gaming on a laptop which produce a lot of fan noise. I have enjoyed playing with all the ease of use features and they respond VERY fast to touch. Only gripe I have, they get pretty warm. They are noise cancelling so can't expect that not to be a thing. Know what you are buying and you will enjoy these.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi WillyD13, we're glad that you're enjoying these headphones for your games. Sony’s industry-leading noise cancellation evolves to further immerse you in your music. The addition of Sony’s proprietary HD Noise Canceling Processor QN1 masterfully eliminates the noise around you. Listen all day with up to 30 hours of battery life. Quick charging gives five hours of playback with just a 10-minute charge.

      To get the most out of your WH-1000XM4, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thanks for choosing Sony.

      ~Ralph Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Nice headphones.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased for a trip. Have worked well. Holds charge. Good quality sound.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Attylaw7,

      Great! We're glad that these headphones are perfect for your needs. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony.

      ~Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best Christmas!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought two or of these headphones, and the noise cancelling feature is remarkable. Lots of options, still learning all of them. But so far, these are the best headphones we’ve purchased.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello JuliaB,
      Nice! Good decision in getting this one and we're glad that you are satisfied with your purchase. We are happy that you are pleased with the noise canceling capability and other amazing features of our WH1000XM4. Surely, you will enjoy this headphone. Thank you for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony WHXM4

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the best headphones I’ve ever purchased, the noise cancellation is probably the best feature when I’m out in public working on stuff. Not to mention the amazing sound quality.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello AngelP,
      Perfect! We're thrilled to hear that you are satisfied with your purchase and enjoying the noise canceling capability of our WH1000XM4 especially in a crowded place or area. Also, we're happy that you are still pleased with the amazing audio quality of the headphone. Thank you for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great sound and value

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent sound quality. Complete noice cancelling. Best pair of headphones by far.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Awesome, StephenD! We're glad you like the sound quality of the headphones. Enjoy and thanks for choosing Sony. -Craig Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 4 out of 5 stars

    great performance

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great..90% noise cancelling..it just feels like pressure upon my ears..it bothers after a while..they are great stay charged long time..easy to connect

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Marei,

      We're glad that you like the battery life, connectivity, and noise canceling function of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.

      Your feedback about its fit is greatly appreciated. Thanks for sharing your review and for choosing Sony.

      ~Ralph Sony_US

  • Rated 5 out of 5 stars

    Headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    10/10 I highly recommend this headset very good for pvp games

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the 10/10 review, AlexG!

      We are thrilled to hear that the WH-1000XM4 is hitting the mark for your gaming sessions! It’s awesome to know they are giving you the edge you need in PVP games—having that immersive sound and industry-leading noise canceling really helps you lock in and hear every detail.

      We're glad the headset is delivering the comfort and performance you need for those high-stakes matches. Thank you for the high recommendation and for being part of the Sony family!

      Best regards, Gus, Sony Social Media Team sony-global

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great present for my birthday. Got around Christmas on a good sale and after lots of research i got these for me and the boise for my daughter. She loves her but I like mine better. Also comfortable to wear and if my husband’s snoring gets to bad i put them on and it’s quiet even without the music

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi bearlowes, we're glad you like our newest industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Perfect for late night/early morning editing

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome sound quality and sound suppression. I can hear everything in videos and none of the outside world with these on. My only complaint is that my ears do get pretty hot after wearing them for a couple hours, but that's to be expected. I got these to be able to work late at night or early in the morning when my family's asleep and they work like a charm.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi PickyPicky,

      We're glad that these headphones are perfect for your lifestyle. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.

      Your feedback about its comfort is greatly appreciated. Thanks for sharing your review and for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    The best

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Literally the best pair of headphones that I own. The noise canceling works great: I have two kids, a dog, and a cat and I can’t hear them at all with these on

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Berto, We're glad you like your new headphones. Enjoy and thanks for choosing Sony! -Craig Sony_US

  • Pros mentioned:
    Comfort

    Rated 4 out of 5 stars

    Good product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very comfy and good quality although a tad expensive

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for sharing your feedback on the WH-1000XM4, user879429! We are really happy to hear that you find them very comfortable and of good quality.

      We also appreciate your honest note about the price. We strive to create products that offer a premium experience with industry-leading features like our noise cancellation and sound quality. Your feedback helps us understand our customers' expectations regarding value and performance, and we'll take it into consideration.

      Thanks again for choosing Sony!

      Best regards,
      Gus
      Sony Social Media Team Sony_US

  • Rated 5 out of 5 stars

    Good headphones - never get wet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Rlly good headphones - these are actually the second ones I bought. Very durable except for with water. Do not get these wet you will regret it they will stop working. Also sometimes they fall of my head but idk if I just have a tiny head. They never break when they fall tho

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi, Kgr1,

      Thanks for the review and the 5-stars rating! It is amazing to hear how much you are enjoying your Sony headphones! With the amazing sound quality, long-lasting battery life, and top technology Noise Cancelling feature, we are sure you'll love them even more as the time goes by!

      Thanks for choosing Sony, have a wonderful day!
      -DiegoV Sony_US