Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 11047585
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Best headphones bought.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They fit comfortably . The noise cancelling is great .
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Wk21, Great! Good to know that the headphones fit comfortably. We are also glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
Love it
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My favourite!!!!!!!!!!! got this when my xm3 broke and love it
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AhmedA,
These headphones are an excellent choice! It's wonderful to know that you appreciate the outstanding sound quality and incredible performance of this model. We're sorry to learn about what happened to your XM3 headphones. You may want to check the nearest authorized service center in your area for repair options: https://us.esupport.sony.com/support/s/service?language=en_US
Regards,
Jess
Sound Purchase!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I subscribe to Consumer Reports. They highly rate these headphones, so I bought them. I am thrilled with the quality. There are more advanced headphones on the market, but I don't think the cost is worth the bells and whistles they provide. If you want quality phones that are easy to use. these are a great deal.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi runningreadingman, You've made an excellent choice! We're very happy you're enjoying the overall quality and ease of use of your new headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
Best headphones ive ever bought
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.amazing sound with great highs and lows while also having comfortable and light build quality
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DinorahS, Awesome! We are glad to hear that you are enjoying the sound quality of your new WH-1000XM4 headphones! Thank you so much for choosing Sony! -Carl
Nice
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall a nice feature packed headphone. I am NOT giving 5 stars is only because of this one option missing which i need a lot which is there is no option to switch between the connected devices. Ex: I use these headphones with my Cell phone and Laptop so it would have been better if there was some button which allows you to switch to previously paired devices which my Bose Sound Sport ear phones do rather than going to the device and connecting.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Shashank,
We appreciate your review of the headphones. The unit is designed to be connected to 2 Bluetooth devices simultaneously. You may refer to this link for more information:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002935899.html
We hope this will improve your experience with the WH1000XM4 headphones. Thanks for sharing your review and for choosing Sony.
~Ralph
Very good headphones
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Superb performance. Even when not on sale, worth it
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Broki! We are delighted to hear that you're experiencing such superb performance from your WH-1000XM4 headphones.
Thanks so much for choosing Sony!
Best regards,
Estefany
Great Buy
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The noise-canceling in this is amazing! I work at home and with the pandemic my kids are also home doing school. I throw these on and I can no longer hear my kids schooling and can get my work done with ease. Gaming is great with this pair with the 360 sound I can hear people from so far away that it gives me an advance in the game winning more often.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Wolfee,
Great! We're glad that these headphones are perfect for your lifestyle. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-Ralph
Awesome
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound very clear and some really great bass.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ChipChopSuey747, Awesome! We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
Good headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They work great. Sound is very clear and there comfortable to wear.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Harhar,
Good to know that you like the sound quality and comfort of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
~Ralph
Excellent headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m not an audiophile by any means And have the bow 700s as well. I compare the two and I could say the NC on the Bose without music I do feel is slightly better. The Sony there is a hissing that is well heard. With the audio on it is hard to determine which one of the two are better. If you’re someone that enjoys more bass I would highly recommend going with the Sony over the Bose . I don’t think you can go wrong with either one. The app for the Sony though gives you so much more room to play with the options and adjusting it to your own means.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Wes1894,
We appreciate your review of the headphones. Good to know that you like its sound quality and the dedicated app support (Sony Headphones Connect app). Make sure to update the software version of the headphones (via the Sony app) for optimum performance.
The noise canceling function is effective in low-frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices. Check that the Adaptive Sound Control is turned off. Check the setting of the Adaptive Sound Control on the “Sony | Headphones Connect” app. When the Adaptive Sound Control is turned on, the noise canceling function may become insufficient.
If you're hearing the hissing sound from one side of the headphones, please let us know. May we contact you to help? If so, please email the below information to [email protected]. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Headphones Model Number:
Additional Information regarding your experience with the WH1000XM4.
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
~Ralph
Sony Social Support
EXTREME SILENCE
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I work from home and my roommate is constantly cleaning. You know, dishes by hand, vacuuming and doing laundry...ugh These are perfect! I HEAR NONE OF IT and I get a clean house while I'm working at home. Love these!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Patrick,
That's fabulous! We are extremely pleased to know that you love your new WH-1000XM4 and that you are very satisfied with its amazing noise canceling feature. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.
Thank you so much for purchasing our WH-1000XM4 and for choosing Sony!
- Romeo
when you are happy about your purchase!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I Loved them! Good sound quality and design, very durable battery.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Cell,
You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
-Ralph
Better than Bose
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Went back and forth a few times between this and Bose, but the design of this is just better overall than the comparable Bose. Has some cool features like pause when you remove them from your head, and I like the customizable sound profiles. I owned Bose NC headphones for 6-7 years prior to these, and there's no noticeable difference in build or sound quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi snorlax9,
Perfect! Thank you for such an amazing review. We strive to deliver best sound quality and features on our Headphones. We're glad to like the design compared to other Headphones brands. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony! - Kris
SQ is Excellent
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound great!!! ,.....................................
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ocul! It is great to hear that your WH-1000XM4 headphones are sounding fantastic!
We designed them with a powerful HD Noise Canceling Processor QN1 and DSEE Extreme for rich, high-quality audio, so your music always sounds its best.
Thanks for choosing Sony!
Best regards,
Estefany
Best Sound Ever - The Noise Canceling is Great
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Sound Ever - The Noise Canceling is Unbelievable
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rich,
That is absolutely fantastic feedback, thank you for the 5-star review! We are delighted that the Premium Noise Cancellation on the WH-1000XM4 is so effective, creating an incredible bubble of silence to let you enjoy the Immersive Audio Clarity. That quiet is powered by our HD Noise Canceling Processor QN1, and the rich sound quality is maintained by the DSEE Extreme feature, which enhances digital music files in real-time.
Thank you for trusting Sony, and enjoy the music!
Regards,
Dominick
Great buy
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Real good quality and the sound is amazing! Beat in its class
I would recommend this to a friendBrand response from SonyListens
Posted .Hi VarunV, we're glad you like the sound quality of our product. Thanks for choosing Sony! ~Earl
Tried and tested! Five Stars!
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these as a gift for my husband a few years ago. He uses them at the gym, travel, and while doing some household chores. After extensive use, they broke. He was so happy and impressed by the quality of these headphones that he repurchased the same product again on his own! He can't be without them and didn't even want to bother testing out another brand.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MelS,
Thanks for sharing your review and experience with the WH1000XM4. We're glad these headphones are perfect for your husband's lifestyle. It's unfortunate that the unit broke. We hope that he'll have a better experience with the replacement unit. Thank you for choosing Sony!
-Ralph
Good headphones, good listening.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphone, extremely comfortable to use. Top notch sound quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Psramirez, we're happy to hear that you like the comfort and sound quality of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony. ~Ralph
Love these
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic sound quality and efficient app. Love flexible EQ
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RickyC, Excellent choice! We are so glad to hear that you are enjoying your new WH-1000XM4 headphones! Thank you for choosing Sony! -Carl
Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lightweight and excellent sound quality! Great quality for the price.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AliS,
Great! We're glad that your investment is worth it. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
~Ralph