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Customer reviews

Rating 4.7 out of 5 stars with 12581 reviews

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Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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Cons mentioned filter

94%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 262 Showing 5,221-5,240 of 12,581 reviews
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Volume

    Rated 4 out of 5 stars

    Great Headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    noise cancellation is perfect!! the sound quality is amazing although the volume seems to not be able to go that high :/

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Cirke, Glad to hear that you are happy with the sound quality of your new headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony - WH-1000XM4 Wireless Noise-Cancelling Over-t

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you are lucking for a good quality ear headphone, Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black are the best! I can't be using the vacuum and listen to my favorite music at the same time the noise is complete cancel plus the price was unbeatble

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Chapis, Thank you for the amazing review! We're glad you like the color, excellent noise canceling feature, and overall features of your Sony WH-1000XM4.  Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent headphones with great sound and comfortable fit

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Maxwell45, Thank you for the 5-star rating! We're glad to hear you like the great sound quality and comfortable fit of the WH1000XM4.  Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam Sony_US

  • Rated 5 out of 5 stars

    Great customer service and Headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My old headphones broke and sadly I needed a replacement, employee was very helpful in finding my dream headphones and were landed on the Sony XM4s and I’m in love I’m grateful for these headphones and thankful for the employee!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi NormaF, thanks for sharing your experience with us!

      We regret to hear that your previous headphones broke, but we can't contain the happiness to know that you received the right assistance in finding the perfect replacement—the WH1000XM4! With their impressive noise-canceling features and exceptional sound quality, you're now able to enjoy a top-tier immersive listening experience.

      Thanks for choosing Sony!

      Sincerely,
      Jenn. Sony_US

  • Rated 5 out of 5 stars

    Sony headphones

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loudest pair of headphones ive ever bought! nice sleek black headphones that go with everything, 10/10 would recommend! they’re louder than my beats!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TaishaN,

      You made the right choice! We're thrilled that you like the sound quality and design of the headphones. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Excellent sound quality and noise cancelling

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my first pair of high-end headphones and the first in a long time to have noise cancelling. Previously I had a pair of Sony MDR-XB950B1. There is really no comparing the XM4's to them. The only thing that was "better" with the 950's was the bass. But that was only if you were a fan of really fake "boomy" bass. Highly recommend these headphones.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi hstahl,

      Thank you for the recommendation! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music.

      Thank you for choosing Sony and enjoy your headphones!
      David Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Gift

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got as a gift for my girlfriend, they work amazing you hear stuff you wouldn't hear through a regular speaker or headphones and the noise cancelling helps a lot to enjoy your music.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello AndyG,
      Wow! What an awesome gift! You will definitely enjoy listening to your favorite music with our WH1000XM4 and with the help of the noise canceling capability of the headphone. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with these headphones. Great sound. Price varies based on sales.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Michelle, we're glad you are happy with the sound quality of your new headphones! Thanks for choosing Sony! ~Earl Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 4 out of 5 stars

    Good choice

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good quality sound and a comfortable fit around the head.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi GeorgiaUser, we're glad you like the sound quality and comfort of our product! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing SONY! ~Earl Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Sounds great. NFC works effortlessly.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sounds great. NFC works effortlessly. Battery life is good too.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Nemo, we're glad that you're enjoying the sound quality, NFC function, and battery life of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony. ~Ralph Sony_US

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Great way to focus on your work or yourself

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these for my daughter so she can work and/or relax while commuting to her classes on the university’s shuttle van. She says they work great and are very comfortable.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Happymama, That's amazing! We're so happy to hear your daughter is enjoying the features of her new headphones whether traveling, commuting or just relaxing. Good to know your investment is worth it and she likes the exceptional comfort of these headphones. Thank you for your purchase and offering a fantastic rating on the product! -Jess Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Brought do my wife...

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic headset. Sadly they are discontinued. Pick them up for my wife's birthday and was surprised on how rich the sound field sounded at the price point.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Jamis,
      Thank you for your feedback. We're happy to hear that you are pleased with the sound quality of our XM4 headphone. Your wife will surely love this one! Thank you for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Great!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like these headphones and they are perfect for college and comfy.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Wonderful, savs! We're glad you are happy with your headphones. Enjoy and thanks for choosing Sony. -Craig Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best Headphones for the Price

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The wh1000xm4 are by far the best headphones I have owned. The music is crisp and the bass is deep and scary accurate. The noise cancelling feature is what truly sets these headphones apart from the rest. With noise cancelling active, the outside world becomes near silent and the headphones can be enjoyed at a very low noise.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Rick,

      Great! We're glad that you found the perfect headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Volume

    Rated 4 out of 5 stars

    Sony review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the case. I wish it was a lightning chord. I wish it was louder but the sound is nice. I went off the reviews to purchase this set

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Damien, good to know that you like the supplied case of the headphones. Your feedback about the cable and louder volume is greatly appreciated. Make sure to use the equalizer of the Sony Headphones Connect app to adjust the sound quality depending on your needs. This may help improve your listening experience. Updating the software (via the Sony Headphones Connect app) will also improve its overall performance. Thanks for sharing your review and for choosing Sony. ~Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Good gym headphones

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really good noise cancellation so i dont have to hear people in the background. Not that loud, which is good for me. Only con is that it’s kind of heavy

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Luong, Thank you for your review of the WH-1000XM4! We're glad to hear that you appreciate the noise cancellation feature and the volume level, which suits your preference. We understand your concern about the weight of the headphones. Your feedback is valuable to us as we continuously strive to improve our products. Thanks for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Love these headphones!!!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the sound and the way that the fold up and fit in the case for travel.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi rawilliamsjr, Awesome! We are glad to hear that you are happy with your purchase! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    An excellent pair of noise canceling headphones with wire perfect for traveling.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AnjuK, Thanks for the 5-star rating! We're happy that you are enjoying your headphones. Thanks for choosing Sony. -Craig Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great Headphones

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very comfortable and sound great! I’m very happy with my purchase.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi jjmacII,

      Awesome! We're glad that you like the comfort and sound quality of the headphones. Sony’s industry-leading noise cancellation evolves to further immerse you in your music. The addition of Sony’s proprietary HD Noise Canceling Processor QN1 masterfully eliminates the noise around you. Listen all day with up to 30 hours of battery life. Quick charging gives five hours of playback with just a 10-minute charge.

      To get the most out of your WH-1000XM4, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thanks for choosing Sony.

      ~Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Awesome noise cancelling!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome noise cancelling. Love how well it works especially in a busy environment.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Alex,

      Perfect! We're thrilled that you are enjoying the noise canceling function of the headphones. Thank you for choosing Sony!

      -Ralph Sony_US