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Customer reviews

Rating 4.7 out of 5 stars with 12581 reviews

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Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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Cons mentioned filter

94%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 268 Showing 5,341-5,360 of 12,581 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Utopia

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Yo, this song really played utopia really well so shout out to Sony because this shot this shot will.i.am real good these headphones while I talk to you and open the kids up at utopia it’s like Zootopia 

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jarr, We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin Sony_US

  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    My girlfriend loves it.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for my girlfriend couple days ago. She kept taking my airpods pro because of the ANC. These provide ANC and are stylish while doing so. My girlfriend fell in love instantly and uses them all day because of the 30 or so hour battery.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi John,

      You made the right choice! We're glad that your girlfriend is enjoying the noise canceling function, design, and battery life of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Quality headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent quality headphones. Comfortable and easy to use.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MusicJunkie,

      Good to know that you like the amazing features of the headphones particularly its comfort and user-friendly functions. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.

      ~Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Nice headphones to have

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound is good. Quality of the material seems sub par. Don't think this will last a few good drops

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JamitoG, thanks for taking the time to write your review on the Sony - WH1000XM4. We are glad to hear that you like the Superior Sound Quality of this headphones! Along with the Premium Noise Cancellation, it allows you to hear every word, note and tune with incredible clarity. In regards to the quality of the materials, we appreciate this feedback and will be sure to pass it along to our development team. Thank you for choosing Sony, regards. -Dominick Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the quality and sound of these headphones and beautiful color

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi jen3, Excellent choice! We are so glad to hear that you are enjoying your new WH1000XM4! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Comfort

    Rated 4 out of 5 stars

    Decent

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I enjoy them. Price on sale was very good. The features and comfort are excellent. I find the sound could be more crisp. I'm not sure if I'm just having a hard time finding my preferred sound profile or if its the headphones. Adding base seems to wash out mid and high clarity.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello DadOf4,
      Great! Thank you for your purchase and we are delighted to hear that you are impressed with the features and comfortability of your WH1000XM4. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Enjoy! - Marco Sony_US

  • Rated 5 out of 5 stars

    Great headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these headphones. It’s our 4th pair we are buying for gifts

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Lizb,

      Thank you for your enthusiastic 5-star review of the Sony WH-1000XM4 headphones! We are immensely pleased to hear that you love them so much that they have become your go-to gift—buying your fourth pair is the highest compliment we could receive!

      Thank you for trusting Sony for yourself and your loved ones!

      Regards,
      Dominick Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony Xm

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect Noise Cancellation! I use these daily for everything!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MoeG, We're very grateful for this positive feedback! It's wonderful to hear that they are perfect for daily use, thanks to their exceptional noise cancellation. Thank you for the 5-star rating and for choosing Sony! -Jess Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Love this Headphones - Noise Canceling is 2nd to n

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Some of the best noise-canceling headphones I have ever owned and it's why Sony is at the top of the food chain for noise cancellations. The only con is they are comfortable for a few hours but if you wear glasses they may start to become a little less comfortable after a couple of hours.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JayBee, Thank you for the amazing review! We're glad you love the excellent noise canceling feature of these headphones. To ensure a comfortable fit and to use the unit for longer periods, please adjust the left and right slider. This unit also has super-soft, pressure-relieving earpads foamed urethane that evenly distributes pressure. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Can’t go wrong!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are next level, I wasn’t a particular fan of getting over ear headphones but you can’t argue that more space means better drivers and better sound. The noise canceling and sound quality coming from these headphones are really great and the included carrying case and aux/ flight adapter really top this pair off.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi there,

      You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    AMAZING

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had it for 2 years and it still bumps!!!! Would definitely recommend.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Deekilla, great! We are happy to know that you like your new headphones! Thanks for choosing Sony. ~Earl Sony_US

  • Pros mentioned:
    Bass, Sound quality

    Rated 5 out of 5 stars

    Sony over Bose for me

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent sounds and balance. Good amount of bass.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Simon, We're glad to hear that you appreciate the sound of the headphones! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! Jay Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Don’t really new the new model

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent sound at lower volume crack the volume to much and then bring it back down to a listening level you will hear the difference

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AlbertT, Awesome! We are so glad to hear that you are happy with your new WH1000XM4! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Very sweet noise-cancellation.

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The only other time I've ever used a noise-cancelling headphones was at the shooting-range. It works similar but not that extreme. I used these to study in Starbucks during heavy traffic. It does well in blocking, enough to concentrate and still be able to faintly hear your named being called.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi HealthcareWorker,

      Awesome! We're glad that the headphones are perfect for your lifestyle. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Good headphones

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good pair of headphones. Noise cancelling is amazing. Sound quality is great. Does clamp onto the head pretty heavily, but that might get better with time.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TristanT, Thank you for your feedback! We are glad to hear that you are happy with the overall performance of the WH1000XM4! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Light weight and great sounding headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing headphones! The noise cancellation is top notch! Was looking for something to help drown the cries of kids while on a flight

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Haji, Thank you for sharing your detailed review of your WH-1000XM4! We're glad you're enjoying the sound quality and excellent noise canceling feature of these headphones. Good to know that it helps blocking out the airplane noise and people's voices, especially on a long flight. Thanks for choosing Sony! -Jess Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great sound but cheap feel

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Of course the sound quality and noise cancellation on these headphones are top notch. You would expect nothing less from Sony. The only real issue I have with these is the build quality, the plastic housing gives them a real cheap feel. However, thus far they have shown no degradation or apparent wear and tear.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi minesnerd, We are happy that you like the sound quality of your new Sony wireless headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. We value your input and appreciate your feedback. Thank you for choosing Sony! Vincent Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Recommend

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good sound. Perfect fit. Noise cancelling is really good.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Sherall, Thank you for the 5-star rating! We are glad to hear that you are happy with your purchase. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony xm4 headphones

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great noise cancellation used them on the plane and worked great a quick hand over the headphones and was able to hear the flight attendant or the announcements

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi UrielR, That's awesome! Thanks for sharing your experience. We are glad that you like the noise canceling and ambient sound feature of your Sony WH1000XM4 wireless noise canceling headphones. Thank you for choosing Sony! Vincent Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Amazing Noise cancelling wireless headphones

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best in the market right now. Maybe the xm5 is better by a bit. Good for white noise, especially in aeroplanes. Apple ones might be better but then you'll need their whole $$$ setup / ecosystem.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Yash, Awesome! Thank you so much for the 5-star rating! We are so glad to hear that you are happy with the noise canceling feature of your new WH-1000XM4 headphones! The WH-1000XM4 is designed with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US