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Customer Ratings & Reviews

Your price for this item is $289.99
The comparable value price is $349.99

Customer reviews

Rating 4.7 out of 5 stars with 12453 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 269 Showing 5,361-5,380 of 12,453 reviews
  • Rated 5 out of 5 stars

    How can this get any better for the money?

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A Christmas gift buy for my son. After a little coaxing he finally let me try them. I’ve been involved in a lot of sound system set ups and tuning over the past 30+ years and these things are amazing! These headphones are the closest thing to complete theater sound attached to your head I’ve ever seen. The frequency range is awesome !!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Happy,

      You made the right choice! Intelligent and intuitive, WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Glad I purchased

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound great and seal the sound from the outside great. Use them when mowing on my rider and can't here the tractor when music is playing. Love the pause feature by touching the outside of the ear muf. Love the carrying case which worked great on the plane. Didn't like the feel of the ear bud and so glad I purchased these as an alternative.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jrm1,

      Awesome! Good to know that these headphones are perfect for your lifestyle. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.

      ~Ralph Sony_US

  • Rated 5 out of 5 stars

    great

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very good pair of headphones, durable and easy to use

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TuckerW,

      We are so glad to hear you're finding the WH-1000XM4 headphones to be durable and easy to use. Enjoy the silence and the great audio! Thanks for choosing Sony.

      Best regards,
      Eliab sony-global

  • Rated 5 out of 5 stars

    Sony 1000XM4 is a must

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I didn't knew that I needed until I wear it for the first time! It cancels my noisy teammates in the office. Now I can deeply focus in my job, get the task done and get out of there without hear any whispering.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi CesarA,

      Amazing! We're thrilled that the noise canceling function of the headphones is perfect for your lifestyle. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    So worth it

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haven't owned over-ear headphones in years but I'm getting tired of earbuds. Switched from Galaxy Buds Pro 2 to these and I don't regret it. They're not the most intuitive for touch control but once you figure it out it's very simple. Love the volume control option. I would recommend these for sure.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Abby,

      Thank you so much for the 5 stars! We're thrilled to hear that switching from earbuds to these Sony XM4 headphones has been a rewarding choice. It's great to know you've mastered the touch control and appreciate the volume control feature. We hope they continue to elevate your listening experience. Thank you for recommending Sony! -Maria Sony_US

  • Rated 4 out of 5 stars

    One of the best!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The noise cancellation is excellent, the music quality is good, the fit is okayish because for some reason after a month of use it kinda got a little loose on my head. It would occasionally fall out of place especially if I am doing circuit training that involves heavy movement. FYI Those who are on a budget and looking for a quality and excellent headset the xm3 can still go toe to toe with this xm4, minus some of the features the xm3 can basically do everything what an xm4 can do when it comes to providing sound quality

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DragonPunchJoe, we're glad that you like the sound quality and noise canceling function of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.

      We appreciate your feedback about its fit. Rest assured that this will help us improve our products. Thanks for sharing your review and for choosing Sony.

      ~Ralph Sony_US

  • Rated 5 out of 5 stars

    All by myself

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are the bomb! I love them! Perfectly comfortable and the carrying case truly protects my investment. They have changed my air travel entirely. I love being able to escape from my busy world with so little effort.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KarenW, Awesome! We are so glad to hear that you are happy with your purchase! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Great Sound

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These Noise-Cancelling headphones are wonderful. I can listen to music with high quality sound without the interruption of external noise. Great product.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello AudreyD,
      Awesome! We're glad that you enjoyed listening to your favorite music without any distractions and with a good sound quality of our WH1000XM4. Thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Convienent

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love how it folds, super convenient and it sounds great!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DellLap, Fantastic! We're thrilled to hear that you love the great sound quality and how your Sony WH1000XM4 folds for easy portability. Thanks for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    Amazing Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    High quality head phones, definitely better than other brands at the same price range.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Miguel,

      Thank you for your fantastic review! We are so glad to hear that you find the WH-1000XM4 headphones to be of such high quality and a better value than other brands.

      The HD Noise Cancelling Processor QN1 is the heart of the exceptional noise-cancelling performance you're experiencing. This processor, along with Dual Noise Sensor technology, works to capture and process ambient sound in real time, giving you an unmatched quiet listening environment that lets you fully appreciate your music.

      Thanks for choosing Sony, and have a beautiful day!
      DiegoV Sony_US

  • Rated 4 out of 5 stars

    My headphone review

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The headphones are amazing I been using them for almost a year already the down part is that if you lose them or get them stolen you can’t really do nothing about it

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Adrian, Thanks for sharing your thoughts on the Sony WH1000XM4. We're glad you are happy with your headphones. We also appreciate your concern regarding the security of the product. You may find the link below helpful :

      https://www.sony.com/electronics/support/articles/00270619?utm_source=glean

      Thank you for choosing Sony. -Craig Sony_US

  • Rated 5 out of 5 stars

    Pleased with this purchase!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had originally purchased these noise cancelling headphones for my son in November as. birthday gift. He had complained that he was having a hard time hearing with his current earphones. I researched and Sony and Bose were the top picks. My son raved about them so much that for the holidays, I purchased one for my husband as well.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Winner, Thank you for the 5-star rating! Glad to hear that you are enjoying our WH-1000XM4 Headphones! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    An absolute life changer

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you’re buying these for someone that deals with noise sensitivity, these are absolutely amazing. We’ve gone with other brands in the past, and nothing has come close to the quality of this headset.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Joseph, Thanks for sharing your experience with the Sony WH1000XM4 Wireless headphones. We're glad that you are impressed with its noise cancelling feature. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Craig Sony_US

  • Rated 5 out of 5 stars

    Love this Headphones - Noise Canceling is 2nd to n

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Some of the best noise-canceling headphones I have ever owned and it's why Sony is at the top of the food chain for noise cancellations. The only con is they are comfortable for a few hours but if you wear glasses they may start to become a little less comfortable after a couple of hours.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JayBee, Thank you for the amazing review! We're glad you love the excellent noise canceling feature of these headphones. To ensure a comfortable fit and to use the unit for longer periods, please adjust the left and right slider. This unit also has super-soft, pressure-relieving earpads foamed urethane that evenly distributes pressure. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam Sony_US

  • Rated 4 out of 5 stars

    Not bad

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall great headphones, the noise cancellation is amazing and customizable which is neat. If you want good quality music and bass go ahead and grab you a pair of these but only down side is these really can’t be used for the gym they slide of easily which is the only down side Over all good to just kick back and jam out.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      HiJsnta, Thank you for the positive feedback! We're thrilled you like the amazing noise cancellation, plenty of customization options using the app, excellent sound quality, and overall performance of your Sony WH1000XM4. These headphones are designed for high-quality audio and noise cancellation, and may not be ideal for intense workout in the gym. At Sony, we are always looking to improve our product quality and features. We have noted your input and will be sure to forward this feedback to the appropriate department.
       Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam Sony_US

  • Rated 5 out of 5 stars

    Good bang for buck

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was the perfect workout addition. The noice cancelling feature helps to drown out noise perfectly

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Felixthecat547, perfect! You've certainly made a great choice! We're truly happy to hear about your satisfaction with the amazing noise canceling feature and superb performance of your WH1000XM4. Thank you so much for the perfect star review and for choosing the best brand, Sony! - Romeo Sony_US

  • Rated 5 out of 5 stars

    Last all day and has great bass

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this after careful consideration. I tested it in store and let me tell you, the bass on this thing… immaculate. I’m a bass head and I approve ✅

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Axel,
      Wow! Thank you for your approval and we are pleased to hear that you are satisfied with the audio quality of our WH1000XM4. Thank you for choosing Sony! - Marco Sony_US

  • Rated 4 out of 5 stars

    Great for Gym

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones for the gym and everyday use. I sweat a lot and still they don’t seem to slip off or anything. My only drawback is for my set they only charge when I have them charging through my laptop rather than a wall outlet.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello SebastianM,
      Thank you for your purchase and for your feedback. We're glad that you enjoyed using our XM4 headphone for your gym and everyday activities. When it comes to charging the headphone, you can also charge the headset to an AC outlet. Just purchase a commercially available USB AC adaptor to use with the supplied USB Type-C cable. Thank you for choosing Sony! - Marco Sony_US

  • Rated 4 out of 5 stars

    Great noise cancelling, but can't use lying down

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    really like this product! It has great sound quality and noise blocking, it really helps me block out my severe tinnitus (ringing in your ears) The only issue I have with this product is that for some reason it randomly turns off when using it while lying down and continues to do so after you keep turning it back on. Not sure if I have a faulty device or that just something that happens... But this headphone is worth it for me because of how great the noise canceling is!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi peace502,

      We are glad you like the noise canceling of the headphones. Unfortunately, we do not recommend using headphones while lying down because wearing detection may not work properly, and the touch sensor control panel and CUSTOM button may not be available for operation. More details:

      https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002928786.html

      The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. We appreciate the feedback and thank you for choosing Sony!

      Regards,
      David Sony_US

  • Rated 5 out of 5 stars

    Very quiet

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the noise cancelation and very comfortable to wear

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Toots, Thank you for this amazing feedback! We're glad to hear you love the industry-leading noise cancelation and comfortable fit of the WH-1000XM4.  Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony.
      -Sam Sony_US