Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 11047585
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Great Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortable with great sound. Would definitely recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your fantastic review, BadMF!
We are so pleased to hear that you find your WH-1000XM4 headphones very comfortable and that you're enjoying the great sound. We designed them to provide a premium listening experience with a lightweight, comfortable fit for extended use, and it's rewarding to know we got it right.
Thank you again for your strong recommendation and for choosing Sony.
Best regards, Gus, Sony Social Media Team
Love Love these headphones I take them everywhere
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I use these headphones while studying, walking on campus, at the gym, or even just at home when i just want to block out any noise and relax.
I would recommend this to a friendBrand response from SonyListens
Posted .That's great to hear, Marbar! We're glad you're happy with your purchase. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig
Head phones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are excellent. Love the silence. Blue tooth great too
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Susan, We're pleased to hear that you love your headphones. We appreciate your feedback and thank you for choosing Sony. Erin
Sony XM4
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound was amazing, noice canceling was top tier but was not best for the gym due to distortion during frequent movements.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Javier,
Many thanks for the 5-star rating! We're glad to hear you like the superb sound and noise canceling features of your WH1000XM4 headphones. Bluetooth communications may be disabled, or noise or audio dropout may occur under the following conditions:
When there is a human body between the headset and the Bluetooth device
In this case, put the Bluetooth device in the same direction as the antenna of the headset to improve the Bluetooth communications.
When there is an obstacle, such as metal or a wall, between the headset and the Bluetooth device
In places with wireless LAN, where a microwave oven is used, electromagnetic waves are generated, etc.
Where there are other wireless communication audio devices or other people nearby, such as in train station premises or on a crowded train.
For reference: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752755.html
Sony values customers opinion as we always strive to provide the best experience possible. Thanks again for purchasing Sony! - Kris
Sounds great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got these headphones for Christmas and I love them. Sound is perfect noise cancelation works perfectly, can’t hear the outside world with them on.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Estevan,
That's awesome! We are thrilled to know that you love your new WH1000XM4 for having such an amazing sound quality and noise canceling feature. Thank you for choosing Sony! - Marco
Works perfectly and has high quality
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to sync and very good sound quality. These are my new go to headphones especially when I want to utilize the noise cancellation in noisy areas.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bryan, Amazing! We're so glad that your purchase went well and you find it easy to setup. It's wonderful to hear you like the incredible sound quality and excellent noise cancellation these headphones deliver. Sony’s industry-leading noise cancellation evolves to further immerse you in your music. Thank you for choosing Sony! -Jess
Good for music. Not much else.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.doesn't seem to have a full noise cancelling feature. Only seem to have passthrough. No mic for talk. Latency is too high for video games. OK for movies. Perfectly fine for music. Depending on what you want. That could be fine. Battery is really good.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Erik,
Thank you for your honest review and we're happy that you appreciate the sound quality and battery life of our WH1000XM4. Our XM4 has a built-in microphone for receiving and making calls. Here are some helpful links that you can check.
Location and function of parts.
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752814.html
The effect of noise canceling is not sufficient.
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752735.html
Hope this helps and thank you for choosing Sony!
Regards,
Marco
Mrs
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My lady is it’s the color for her … she adores this soft headpiece and indeed her favorite.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jackson, we're glad you like your purchase. It is nice to know your lady is enjoying her new headphones. Thanks for choosing Sony. ~Earl
Great
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these headphones. Great sound and connectivity.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Fred,
Awesome! We're glad that you like the sound quality and connectivity of the headphones. Thank you for choosing Sony!
-Ralph
Great headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've upgraded from WH1000XM3. The quality fit and sound are second to none. The new multi device Bluetooth connection support is a must and a real game change. The voice activated auto mute works great. Its an awesome feature when you're working in the yard and have a set of gloves on. I love these over the ear head phones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jknox61518,
Great! We're glad that upgrading to these headphones was worth it. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
~Ralph
Great noise canceling
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great noise canceling, only complaint i have is that if you wear them too long it warms up your ears. A very minor annoyance
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Terj,
Thank you for purchasing our Sony WH1000XM4. It's nice to hear that you are pleased with the noise canceling capability of our XM4. Your feedback about the ear muffs is highly appreciated and will help us improve our future products. When wearing the headphone for a long period, it may cause a warm feeling to the user's ears. We suggest taking them off immediately and let your ears rest. Thank you for choosing Sony! - Marco
Best headphones I’ve had
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these headphones. No one complaint. Highly recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ChandlerB,
It is fantastic to know you’re loving your WH-1000XM4 headphones!
These offer super clear sound, amazing noise cancelling that blocks out background noise, and comfy ear pads you can wear for hours.
We appreciate you choosing Sony!
Best regards,
Estefany
Sony
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony knocked it out of the park. Amazing sound sound quality. And it's use for the gym is spot on the noise canceling feature helps with all the excess noise. Recommend 10/10
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ScottO, Awesome! We are glad to hear that you are happy with your new headphones! The WH-1000XM4 is designed with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Great headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great value. Awesome sound quality and noise cancelling. Appreciated that it came with an adapter for airplanes. Only con is that I wish it could charge and play at the same time. Unfortunately it turns off as soon as you plug in the power.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Zebyc,
We are extremely pleased to hear you're enjoying its incredible audio and you like that it came with a plug adaptor for in-flight use to enjoy the in-flight entertainment system. We appreciate your feedback regarding the operations when the unit is charging. Unfortunately, using the headphones while charging is not supported. When the headset is connected to an AC outlet or computer, all operations such as turning on the headset, registering or connecting to Bluetooth devices, and music playback cannot be performed.
The WH-1000XM4 headphones keep you going with up to 30 hours of battery life plus you can get 5 hours worth of charge after just 10 minutes with an optional AC adapter. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for sharing your feedback and for choosing Sony! -Jess
Alright i guess
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.From my honest opinion. These headphoes arent at all bad for nouse cancelation. They have the atmosphere that you can cgange whoch i thought was pretty cool. But a few con are one there is no bass unlike the skullcandy skullcrusher headphones. Second not loud at all unlike beats by dre. These are pretty neat though.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Austin,
We're glad that you like the noise canceling function of the headphones. It's unfortunate that you are not having a complete experience because of the sound quality. For optimum performance, make sure to install the latest software version of the headphones (via the Sony Headphones Connect app). You also have the option to use the app's equalizer function to tailor-fit the sound quality to your needs. For more information, please refer to this link:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752772.html
You may also find these links helpful:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752820.html
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752812.html
Hope this helps. If still not resolved or you need further assistance, please email the below information to socialsupport@am.sony.com.
Full Name:
Best Buy Username:
Telephone Number:
Sony Headphones Model Number:
Issue:
Additional Information regarding your experience with the WH1000XM4.
Sincerely,
-Ralph
Sony Social Support
Sony Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality and price the sound is tremendous it is awesome and it is noise canceling another great product
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KarlC, Amazing! We're so thrilled to hear you're enjoying the great sound quality and top-notch noise canceling feature of your Sony WH1000XM4. Thanks for choosing Sony! -Sam
ODOYLERULES
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is AWESOME. Easier to set up and love the ability to customize. Still learning how to use all the functions.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JesusReigns, fantastic! We're happy to know your satisfaction with the amazing sound quality and exceptional features of your WH-1000XM4. Thank you very much for the perfect star review and for choosing Sony! - Romeo
very comfy and having an audiojack helps a ton
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I can enjoy my music, games, and movies now without the constant worry of others peoples cries for attention. So beautiful, I love these.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello HernanL,
Great! It's nice to hear that you love our WH1000XM4 and its superb noise canceling capability. We're glad to hear that you can now enjoy your favorite music, games and movies without worrying any unwanted noise. Thank you for choosing Sony! - Marco
The noise canceling headphone set
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really like them alot but it's very sensitive on the right side with the touch thing and it also does the enable chat thing a lot until you disable it from the app I'm really enjoying the headphones if you're on the fence about getting theses headphones don't be get them you'll enjoy them as much as I am
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Serg, We are sorry to hear that you are having an issue with your Sony headphones. Please make sure to update the firmware of your unit to improve their performance and resolve any possible software-related issues: https://www.sony.com/electronics/support/wh-1000xm4/software/00261613. Despite your concerns, it's good to know that you still like your Sony headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Should you need further assistance, you can email us at socialsupport@am.sony.com. Thank you for choosing Sony! Vincent
Really good headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is really good. They are comfortable too.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Customer,
Great! We're thrilled that you like the comfort and sound quality of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!
-Ralph