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Customer Ratings & Reviews

Your price for this item is $289.99
The comparable value price is $349.99

Customer reviews

Rating 4.7 out of 5 stars with 12453 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 275 Showing 5,481-5,500 of 12,453 reviews
  • Rated 4 out of 5 stars

    Very nice headphones

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    ANC works very well compared to what else is on the market. Its not silent but certainly helps cut out excess noise. The base is tight but lacks power compared to the Sony extra base model. I can hear the depth of base but not feel it. Excellent call quality.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Happy,
      Great! Thank you very much for your honest feedback. This will help us improve our future products. We are very happy to hear that you are pleased with the ANC capability of our Sony WH1000XM4 as well as the call quality of it. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Enjoy! - Marco Sony_US

  • Rated 5 out of 5 stars

    Sony (,•_•,)

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They’re pretty awesome headphones. Very noise cancelling Ave sounds quality is amazing

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Something, great! We're glad you are enjoying the noise canceling feature and sound quality of our product. Thanks for choosing Sony! ~Earl Sony_US

  • Rated 5 out of 5 stars

    Headset

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love everything about my headsets! Noise cancelation works amazing! You can work with a lot of settings through the app on your phone!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi there, Thank you so much for your awesome review! We are glad to hear that you are enjoying your new WH1000XM4! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    MUST HAVE

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wonderful sound quality that you can adjust via app on smart phone. Excellent noise cancelling as well. Worth the price in quality and with the aesthetic look and feel to them.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SamS,

      Very nice! Thank you for reaching out to us today. We appreciate the 5-star rating and we're glad to hear that you like the sound quality, noise canceling, price point and design of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony and enjoy your headphones!

      -David Sony_US

  • Rated 5 out of 5 stars

    Headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought for a trip overseas and the noise cancellation and sound quality was well above what I expected.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Belleaire, we're glad you are enjoying your new headphones! Thanks for choosing Sony. ~Earl Sony_US

  • Rated 5 out of 5 stars

    Over the ear headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Comfortable, great sound quality, easy to pair with other devices.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DeborahC,

      Thanks for this great review!

      We're excited to hear the WH-1000XM4 headphones are hitting the mark for you. We designed them to be comfortable for long periods and to provide top-notch sound quality, so it’s awesome to know you're loving those features. Your feedback on the easy pairing is also amazing!

      Thanks for choosing Sony!

      Sincerely,
      Jenn | Sony North America. Sony_US

  • Rated 5 out of 5 stars

    Headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones. Nice sound and noice cancelling!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Headphone,

      You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!

      ~Ralph Sony_US

  • Rated 5 out of 5 stars

    wonderful she is grace and beauty

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i’ve had them for little over a month and no complaints yet! they fit comfortably and have great sound, i like how you can change the sounds in the app too. overall 100/10

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SierraH, we're glad you are enjoying the sound quality of our product! The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! ~Earl Sony_US

  • Rated 5 out of 5 stars

    Awesome!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the headphones great sound only thing is I feel like I have them turned up all the way too much and the touch to change songs etc is a little bit of a pain other then that there better the 1st gen AirPods and beats solo never liked beats always seemed to mess up on me also

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Noslipcover,

      Thanks for sharing your review and experience with the WH1000XM4. You do have the option to use the equalizer function of the Sony Headphones Connect app to tailor-fit the sound quality to your needs. For optimum fit and comfort, wear the headphones properly and adjust the headband.

      Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Best Noise Cancelling Headphones In The Market

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of best Noise cancelling headphones out in the market right now. Great sound quality. Mobile app has so many features for any user's preferences.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello ArmandoR,
      Great! We're glad that you are pleased with the noise canceling capability and sound quality of our WH1000XM4. Good thing that you are able to utilized the Sony app to suit your preferences. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Great sounding easy to use!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Terrific set of headphones. I can't speak to functionality with Alexa which is available but the Bluetooth works well for true wireless connectivity. I primarily use them with my tv for high quality movie watching and try sound great! The price is high though. If you can get it a little cheaper I would highly recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Not any better than the xm3's

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had the xm3's before these and there are not many improvements. Noise canceling and ambient sound is still top tier. Now there is a sensor in the left ear that knows when you take them off. The accompanying app allows you to enable features that can pause and/or turn off the device when you're not wearing them.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Logimouse, Thank you for upgrading to your new WH-1000XM4. We're glad to hear you appreciate the industry-leading noise cancelation and sound quality. And, good to know you like the new wearing detection feature of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    They are awesome!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are awesome! They work so well. They are definitely noise canceling. They are customizable to your preferences. I highly recommend them.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello SamanthaS,
      Thank you for your recommendation and we are glad that you are pleased with the noise canceling capability and quality of our WH1000XM4. It's nice to know that you were able to utilized the Sony app and customized the settings to your liking. Thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Mr

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was amazed by the quality of the sound and beat.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Samao,

      Awesome! Good to know that you like the sound quality of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.

      ~Ralph Sony_US

  • Rated 5 out of 5 stars

    SONY HEADPHONES

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love these headphones great sound and great for the gym !

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jackie, fantastic! We're extremely pleased to know that you love your WH-1000XM4, especially when using it in the gym. thank you so much for the perfect star review and for choosing Sony! - Romeo Sony_US

  • Rated 5 out of 5 stars

    Great sound

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are amazing headphones and have great build quality and sound. Only thing I have reservations is easy of set up and the battery seems to drain quick and takes a long time to charge, other than that they're great.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi anonymousFox, Awesome! We are so glad to hear that you are enjoying your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    X4

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had the x2 jumped to the X5...lost them so i just went to old classic look X4...much better than X5 imo

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi EdgarG, We're glad that you like the WH1000XM4. We appreciate your feedback and thank you for choosing Sony. Erin Sony_US

  • Rated 4 out of 5 stars

    Great Headphones with a Few Minor Cons

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones. Pros: They are comfortable, look great, sound proofing is future tech, and produce amazing sound quality that can be manipulated in high detail on the app. Cons: - Highly susceptible to water damage. Wore them for 5 minutes in the rain and the board fried so get that protection plan! - The app, while it does it's job well, is kind of wonky and not very user friendly.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AValle,

      We're glad that you like the comfort, design, and sound quality of the headphones. We also appreciate your review about the lack of water-resistant feature and functions the Sony Headphones Connect app.

      Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Sony over the ear Headphones.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Over the ear headphones let me listen to my music and not the outside noises.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi GenevieveL,

      We are so glad to hear you're enjoying the exceptional noise-cancelling feature of your WH-1000XM4 headphones. It's what they were designed for, to let you fully immerse yourself in your music.

      Thanks for choosing Sony.

      Best regards,
      Eliab sony-global

  • Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound quality and comfort! Best in its range.

    I would recommend this to a friend