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Customer Ratings & Reviews

Your price for this item is $289.99
The comparable value price is $349.99

Customer reviews

Rating 4.7 out of 5 stars with 12455 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 279 Showing 5,561-5,580 of 12,455 reviews
  • Rated 5 out of 5 stars

    Traveler

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fits nicely, was easy to set up with my apple devices, and is in a sturdy case. Plan is to use it in upcoming trip.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello TravelALL,
      Great! Thank you for purchasing our Sony XM4 headphone. We're happy that you were able to connect your Apple devices with it easily. You will surely love this headphone and you will enjoy your travel with this one. Thank you for choosing Sony! - Marco Sony_US

  • Best Buy Employee

    Rated 5 out of 5 stars

    Awesome sauce

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    Best Buy Employee
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    really good headphone, if you turn a find a headphones while really good noise cancellation this would be a good pick,

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Yona,

      Perfect! We're thrilled that you are enjoying the noise canceling function of the headphones. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Everything and more...

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was everything I was hoping for in noise cancelling headphones. I purchased another name brand pair and returned them because of the performance. I also like the NC Optimizer for different situations. The only drawback is the app you must use is not as intuitive as I hoped.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DFSURF,

      You made the right choice with the WH1000XM4! We're glad that you like its noise canceling function. Your feedback about the dedicated app is greatly appreciated. We hope you continue to enjoy these amazing headphones.

      Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Excellent product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product, does exactly what it claims. Great noise cancelling, effective in environments like airports or cafes, but still allows you to hear announcements that are being made. Fast charging with USB-C, multipoint functionality makes connecting to 2 different sources a breeze. No major complaints.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi dtatran,

      We're thrilled to hear your 5-star review of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best part of the headphones is definitely the noise cancelling. I am in college and I can tune out people being loud with these headphones so I can study. I can also just touch side of headphones to turn on transparency mode so I can hear if someone is talking to me.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Daniel, That's great! We're pleased to hear you're enjoying the industry-leading noise canceling feature and ambient mode of your new Sony WH1000XM4.  Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam Sony_US

  • Rated 4 out of 5 stars

    The bass

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The bass is why i got these and not the jbl or other brand, custom volumnizer as well

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JesusP, Awesome! We are so glad to hear that you are enjoying your new WH-1000XM4 headphones! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Great Headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought these for my daughter for college and she loves them.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi user672590,

      Thanks for sharing your experience!

      We're so glad to hear your daughter is loving her WH-1000XM4 headphones. Their top-tier noise canceling and sound quality make them a great companion for studying and relaxing on campus.

      Thanks for choosing Sony for such a great gift!

      Sincerely,
      Jenn | Sony North America. Sony_US

  • Rated 5 out of 5 stars

    The best on the Market!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Run don't walk to buy this! This is the best on the market ....periodt! I've had it for over a month and I still haven't charged it!!!!!! The battery life is unreal!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Queen, wow! We're glad you are enjoying our product! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! ~Earl Sony_US

  • Rated 5 out of 5 stars

    You won’t regret it

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are literally next level of technology and I love using them to ignore people. They are so effective that I wear them constantly, and it maintains my happiness. :)

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Cd245u, Awesome! Thank you so much for the 5-star rating! We are so glad to hear that you are happy with your new WH-1000XM4 headphones! The WH-1000XM4 is designed with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Great sounding though a bit pricey

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best sound I've heard from headphones when direct wired. Haven't tried the bluetooth yet (assuming it won't be as good). Sound canceling works well. Haven't been able to get the mute effect to work when someone speaks to me (place hand on right earphone).

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi docspruill, we're glad you like the sound quality of our product. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl Sony_US

  • Rated 5 out of 5 stars

    BEST HEADPHONES

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    absolutely the best headphones i’ve ever gotten i use them for everything the sound is absolutely amazing

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Emeli, we're glad you like your new headphones! Thanks for choosing Sony! ~Earl Sony_US

  • Rated 4 out of 5 stars

    Good, if you don’t mind a companion app

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sounding Bluetooth headphones, long battery life. I disliked having to use a app with the headphones

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi User,

      We are glad you like the sound quality and battery life of the headphones. If you really want to maximize the efficiency of the headphones, we recommend using the app. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music.

      Thank you for choosing Sony!
      David Sony_US

  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The headphones work great and the noise cancelation is also really good. When you wear them you can barely hear anything.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Mikail,
      Thank you for your purchase and feedback. We're glad that you appreciate the performance and quality, especia;;y the noise canceling capability of our XM4. Thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Great For Noisy Households

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this for my partner who lives in a very noisy household and most of the time, she can't hear anything when wearing these headphones.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RyanS,

      Very nice! We're glad to hear that you like the noise canceling of the headphones. Thank you for choosing Sony and enjoy your headphones. Have a great day!

      -David Sony_US

  • Rated 5 out of 5 stars

    Quality product at the right price

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not a huge audiophile, but great for working from home and a necessity when travelling. Noise cancellation is jarring if you've never used it before, but it's honestly amazing.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Daniel, Awesome! We are so glad to hear that you are happy with your WH1000XM4 headphones! The WH-1000XM4 is designed, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Quality

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased these in the hope that they would minimize the ear aches received on planes. They didn’t minimize the ear aches, but I decided to keep them because of the quality sound.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Samir317, Thank you for taking your time to review our product! We are glad to hear that you are happy with your purchase! The WH-1000XM4 is designed, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Reasonable Price High Quality Sound

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent sound and very customisable from the Sony Connect App. 5 band equalizer allows frequency response to your liking. Midrange for me needed a little boost which was easy to do. Hi Rez codec (LDAC) supported and sounds great but only available on Android phones.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Soundguy1, Great! We're glad that you are enjoying the sound quality and the use of the Sony Headphones Connect app. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Ralph Sony_US

  • Rated 5 out of 5 stars

    Sony is always amazing product.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product is cute, perfect in canceling out any noise. I got this for my 15 yr old and she loves it, she cried when she got for Christmas.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi NanetteC, thanks for choosing and purchasing our product. Hope she enjoys her new headphones! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! ~Earl Sony_US

  • Rated 5 out of 5 stars

    Excellent headphones!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These sounds incredible. The noise cancelling is good snough to use while on the riding mower and not have to have the music turned up really loud. The app that you can download gives you so many extra features and sound choices. These are much better than my bose! I highly recommend!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Ferg,

      You made the right choice with the Sony WH1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Awesome!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love these headphones, i’ve had them for more than a year now and they still sound great! The noise cancellation is my favorite.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Raquel,
      That's awesome! It's nice to know that you are still enjoying your WH1000XM4. We're glad that you are still pleased with the sound quality and noise canceling capability of your XM4. Thank you for choosing Sony! - Marco Sony_US