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Customer Ratings & Reviews

Your price for this item is $289.99
The comparable value price is $349.99

Customer reviews

Rating 4.7 out of 5 stars with 12455 reviews

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Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 281 Showing 5,601-5,620 of 12,455 reviews
  • Rated 5 out of 5 stars

    Sony has the lead

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great pair of headphones and sound awesome. Replaced a pair of XM 2 that I loved but these are even better. They have much better call quality if you are in a noisy environment and new features like being able to connect to 2 devices at the same time. Love the blue color too!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TestEng, thank you so much for the 5 Star review!

      We are really thrilled to hear you are happy and satisfied with the incredible sound quality, stylish color, and fantastic features of our WH-1000XM4.

      The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.

      Thank you so much for your purchase and for choosing Sony!

      - Romeo Sony_US

  • Rated 5 out of 5 stars

    5 start headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing headset and the team at best buy was very helpful.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DavidT,

      Thanks for this fantastic feedback!

      We're truly heartened to hear ou're loving your WH-1000XM4 headphones! And it's great to know you had the great experience you deserved at the store.

      Thanks for choosing Sony!

      Sincerely,
      Jenn | Sony North America. Sony_US

  • Rated 5 out of 5 stars

    Great headphone!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This cancels a lot of noise. Like when my wife asks me to do the dishes I don’t have to because these Sony’s cancelled it out. It’s like, if school is cancelled I’m not going to chemistry class. Just like when I can’t hear the request for dishes to be done. Buy these. Never do dishes again.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Mica, we're glad that you are enjoying the noise canceling feature of your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin Sony_US

  • Rated 5 out of 5 stars

    Best Purchase ever!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looked all over for replacement headphones for autistic son who has a larger head. These are awesome! He loves the noise cancelling capability and we love that he just has to cover one ear to hear us when we are talking to him reducing the number of times he is pulling the headphones on and off.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi dd13, thank you so much for the 5-stars review and feedback! We are incredibly pleased to hear your son loves his new WH-1000XM4! We are also glad he's enjoying the amazing features of these headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.

      Thank you so much for purchasing our WH-1000XM4 and for choosing Sony!

      - Romeo Sony_US

  • Rated 5 out of 5 stars

    Worth it

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My first modern noise cancelling headphone and I'm really impressed. Music with good bass is impressive. The noise cancelling on a flight works really well too.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi blackhawkpr,

      That's great! We're happy to hear that you like the noise canceling and bas sound quality of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      -David Sony_US

  • Rated 5 out of 5 stars

    Airplane rated

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have worked wonderfully for cancelling out airplane noise. I can listen to music peacefully.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Capp35,
      Fabulous! Glad to hear your enjoyable experience with your WH1000XM4 headphones. Your satisfaction with the noise cancelling features of the unit is greatly appreciated. This is definitely great for travels. Thanks for choosing Sony! - Kris Sony_US

  • Rated 5 out of 5 stars

    recommend

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    best headphones in my opinion has great noise cancellation and really good audio

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Bobby, fantastic! We're truly delighted to hear about your satisfaction with the amazing noise canceling feature and exceptional sound quality of your WH1000XM4. Thank you so much for your recommendation and for choosing the best brand, Sony! - Romeo Sony_US

  • Rated 5 out of 5 stars

    I love these headphones!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are really good! The noise cancellation is top tier and the audio makes you feel immersed in what you’re listening to.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Chelsea, We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin Sony_US

  • Rated 5 out of 5 stars

    Nice

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best of the best, they are amazing, good Quality good sound everything are good on this headphones, thanks sony...

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi VictorP, we're glad you like the sound quality of our product. Thanks for choosing Sony. ~Earl Sony_US

  • Rated 5 out of 5 stars

    The King of Noise Cancelling

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are in a class of its own. I read a lot of hype about these and decided to finally get them. I'm glad I made the move to get them. Syncing up to two devices at once is perfect for my job. Also the Noise canceling puts you in your own little world. The Midnight blue is beautiful by the way.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Slayer1193, we're glad you like our newest industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl Sony_US

  • Rated 5 out of 5 stars

    Excellent headphones!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve never owned a set of headphones as good as these. Clearly knocks competition out of the park. Noise cancellation is immediate and works better than expected. Features are top notch. Sony for the win!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi CaralynK,

      You made the right choice with the Sony WH1000XM4! We're thrilled that you are enjoying the noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Just as good as the Bose

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hubby loves them for airplane travel. Great sound and quality .

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MyLittleRudolph,

      Great! We're glad that your hubby is enjoying the sound quality of the headphones. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 4 out of 5 stars

    pretty good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s aight, I use it. It’s pretty good for me but like what else can I say? Something.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Ryan,

      Thank you for choosing Sony!

      We're excited to hear that your WH1000XM4 headphones have been serving you well and that you’re enjoying their performance in your daily use. Your straightforward feedback is appreciated, and it’s great to know the headphones are a good match for your preferences. Thank you for sharing your experience with us.

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Can you hear me?

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got these for my son for Christmas. He was so excited and very impressed with the sound quality amd cancelling. No more wired buds!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello StarlaS,
      Wow! We're delighted to hear that your son was impressed with the sound quality and with the noise canceling capability of our WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If he hasn't already, please tell him to check our Sony Headphones Connect app which will let him fine-tune his music to his liking! Thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    BEST HEADPHONE'S

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these headphones. Best Ever Sony product!!! My best way to listen to music.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Mbrigida, we're glad you love your new headphones! Thanks for choosing Sony! ~Earl Sony_US

  • Rated 5 out of 5 stars

    Best headphones ever

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve loved Sony headphones throughout the years as early as the 1990’s (Walkman). The previous wonky headphones were great but this new model is just plain amazing. The noice canceling is second to none. I definitely highly recommend this headphones to all!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SFOguy, That's great! We're glad to hear that! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for the recommendation! Jay Sony_US

  • Rated 5 out of 5 stars

    Great Noise Cancelling Headphones!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The only reason I didn't buy XM3 was lack of support for 2 devices so as soon as these came out I was happy that Sony had finally fixed this issue. Afterwards it was an easy decision to buy. Noise Cancellation is awesome. Really like the midnight blue color which only seems to be available at Best Buy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Travel? Hate noise? Get these!!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you do a lot of traveling get these. The NC is top and the sound quality is great. Not audiophile quality, as your listening through Bluetooth. I haven't heard through a DAC yet. just enjoy tuning out the world on long flights. Mic for the phone is above average.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Sugar, we're glad you the noise canceling feature and sound quality of our industry-leading noise canceling headphones. ! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! ~Earl Sony_US

  • Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    An amazing piece of headphone which gives natural music to my inner ears. Nice design and l love using it.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Ganesh, we're glad you love our product. Thanks for choosing Sony! ~Earl Sony_US

  • Rated 5 out of 5 stars

    XM4 still great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best headphones for everyday use. I hardly use my phone without them.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello ChristopherM,

      Thank you for your review! We're so glad to hear that the WH-1000XM4 headphones have become your go-to for everyday use. We designed them to seamlessly integrate into daily life.

      The Speak-to-Chat feature is one of the things that makes them so perfect for daily use. This function automatically pauses your audio and lets in ambient sound when you start speaking, so you can have quick conversations without ever needing to take your headphones off.

      Thanks for choosing Sony, and have a wonderful day!
      DiegoV Sony_US