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Customer Ratings & Reviews

Your price for this item is $289.99
The comparable value price is $349.99

Customer reviews

Rating 4.7 out of 5 stars with 12455 reviews

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Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 282 Showing 5,621-5,640 of 12,455 reviews
  • Rated 5 out of 5 stars

    Perfect for Plane Rides

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I highly recommend, I got these on sale and I have had no issues with it. The noise cancellation was perfect for my plane ride and I could hear my show without no disturbances.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      That's awesome, JessicaM! We're glad that you are happy with your new Sony WH1000XM4 headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Craig Sony_US

  • Rated 5 out of 5 stars

    Really nice.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These sound VERY nice. As usual with noise-cancelling headphones, the soundstage isn't very wide, but the tones all come through nice, even, and clear. I would say the noise cancelling sounds like having normal in-ear gummy earbuds, or putting your fingers in your ears.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Myxo, thank you for the awesome review! We're glad you like the sound quality of your new headphones. If you haven’t already, download the Sony - Headphones Connect APP. This will give you the ability to fine tune your music using the built-in equalizer.

      And to ensure you're getting the optimal noise canceling experience, please try to follow the guidelines and troubleshooting steps below:

      Make sure that the noise canceling function is turned on.

      Adjust the headset into a comfortable position.
      Check that the Adaptive Sound Control is turned off.
      Check the setting of the Adaptive Sound Control on the “Sony | Headphones Connect” app. When the Adaptive Sound Control is turned on, the noise canceling function may become insufficient.

      The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    LOVE LOVE LOVE

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought the Bose 700 and with the noise canceling on I could still hear my roommates yapping downstairs with my door closed and music at moderate volume. I returned them for these Sony’s. BEST DECISION EVER. I can’t hear them at all. The Sony app is also more seem less than Bose.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AshleyDeS, Great! You've made an excellent choice! We're so happy you are satisfied with your purchase and you are enjoying the amazing noise canceling and overall features of the WH-1000XM4 headphones. Good to know you're utilizing the different customizations found on the Sony headphones connect app. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for purchasing our WH-1000XM4 and for choosing Sony! -Jess Sony_US

  • Rated 4 out of 5 stars

    Excellent for noise canceling, mics OK.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After a long trial period of 3 different Sony noise-canceling headphones, these are no doubt the best of their line. I would have given them 5 stars but the only drawback was the mics. When placing calls, the receivers of the calls mentioned that I was not as clear as a previous set of headphones from another brand. Still, these headphones are by far one of the best I have owned.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Rick,

      We are so glad to hear that you are enjoying your WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music.

      Thank you for choosing Sony!
      David Sony_US

  • Rated 5 out of 5 stars

    Good sound

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I haven't used these much, so I cant review all the features. I did try the Beats headphones in-store, and these sound a lot better.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Heffrey, Thank you for giving the Sony WH1000XM4 a perfect rating! We're so happy to hear you like the great sound quality this unit delivers. Thanks for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    Sony WH 1000XM4 headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are VERY quiet to outside noises! The batteries last a fair amount of time and charges quickly. I also have a Bose 35 and either one is good. I say....always try the ones you are looking for and get the one that you like.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DaEEL, we're glad you like our industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl Sony_US

  • Rated 5 out of 5 stars

    Last years best, still the best value.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing sound both for pop/rock as well as classical. Decent app that allows for equalizer adjustments. Not as seamless with Bluetooth connections as Apple AirPods. Would have preferred dedicated buttons to the trackpad style gestures.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Eric, Thank you for the amazing review! We're thrilled you're enjoying the built-in equalizer using the Headphones Connect app and the excellent sound quality which works great for all kinds of music genres. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam Sony_US

  • Rated 5 out of 5 stars

    New NC King

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have owned Bose noise cancelling headphones for years. Was up for upgrading my QC35 II and debating over this and the Bose 700. The new Sony WH-1000XM4 wireless headphones is a clear winner compared to other noise cancelling headphones in the same price range.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi toto,

      You made the right choice in upgrading to the WH1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Best headphones out there

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are the best headphones I've ever had I even recommended it to my family to get some and to their friends I would recommend this to anybody I've been using these in the gym and they've been working fine no problems with them

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Rockets,

      Awesome! We're glad that these headphones are perfect for your lifestyle. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for the recommendation and for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Excellent headphones

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent pair of headphone. Bought this for my daughter for her music course and she loves it

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MichaelF, Wonderful! We're glad your daughter likes her new headphones. Enjoy and thanks for choosing Sony. -Craig Sony_US

  • Rated 5 out of 5 stars

    Great upgrade!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these headphones. I upgraded from the 3s and even though feature wise the changes aren’t drastic, it was enough to prompt me to buy these on sale. What really has me over the moon is that the ear cups are slightly larger than my older ones making them much comfier to wear.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ddeyanira, Awesome! Great upgrade! Glad to hear that you are happy with the comfort feel of your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for the 5-star rating! Regards, Carl Sony_US

  • Rated 5 out of 5 stars

    I adore these

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The noise cancellation works! I love these, I have a toddler and when I need to work on my Etsy shop I put the on and I can actually focus instead of being stressed out and overstimulated

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Makala, Awesome! Glad to hear that you are enjoying your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Love these headphones!

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did not expect these to hold up well. I have to say I love them. They were a birthday gift from the lady. Overall sound and quality of the noise cancellation feature are 10/10 for me

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RonnyJ, we're glad you love our product! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing SONY. ~Earl Sony_US

  • Rated 5 out of 5 stars

    Best headset

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The features on this headset are just amazing. Compared to other high end headsets this is definitely worth the price. So many features and great quality.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      That's awesome, PabloV! We're glad that you are impressed with the features of the Sony WH1000XM4 Wireless headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Craig Sony_US

  • Rated 5 out of 5 stars

    Best Headphones worth the money

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These Sony wireless noise canceling headphones are amazing!! I recommend these 100%

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Perfect,

      Great! We're thrilled that you are enjoying these amazing headphones. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Great gift

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best birthday present! Got for my boyfriend and he wears them every day while working. Love the sound quality and are comfortable.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Tas2022,
      Wow! What a nice birthday gift! We're delighted to hear that your boyfriend likes the sound and comfortability of his new WH1000XM4. Thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones. And the best buy servise was excellent

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for your review, JackB!

      We are so pleased to hear that you're enjoying your WH-1000XM4 headphones. It's great to know that you are happy with the product, and we appreciate you sharing your positive experience with Best Buy's service as well.

      Thanks again for choosing Sony!

      Best regards, Gus, Sony Social Media Team Sony_US

  • Rated 5 out of 5 stars

    Great Headphones

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    WOW, what a big difference from my old, over the ear headphones. Can't hear a thing going on outside of my headphones. Easy to use once you get a hang of the controls.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JonT, Thank you for upgrading to your new Sony WH1000XM4! We're very happy to hear you're enjoying the top notch noise cancellation and ease of use of your new Sony headphones.  Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam Sony_US

  • Rated 5 out of 5 stars

    Glad to the upgrade

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was a customer of the first generation of this product series. I always prefers the over-head earphone as it provides a better sound experiences and noise cancelling quality. The noise cancelling was amazing especially in the airplane which helps me a lot.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Hang! Awesome upgrade! We are so glad to hear that you are happy with the new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones I own three other Sony headphones all have great sound and noise cancellation

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      That's awesome, KarenlW! We're extremely pleased to hear about your satisfaction with the amazing sound quality and superb noise canceling feature of your Sony headphones. Thank you very much for the perfect star review and for choosing Sony! - Romeo Sony_US