Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 11047585
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Top notch headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.What can I say, Sony nevers dissapoints me whit their headphones, they are pretty good and the sound qualitly is the best, doesnt hurt either wearing glassess
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MiguelMartinez, awesome! We're glad you are enjoying our industry-leading noise canceling headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! ~Earl
Great headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones I own three other Sony headphones all have great sound and noise cancellation
I would recommend this to a friendBrand response from SonyListens
Posted .That's awesome, KarenlW! We're extremely pleased to hear about your satisfaction with the amazing sound quality and superb noise canceling feature of your Sony headphones. Thank you very much for the perfect star review and for choosing Sony! - Romeo
The best headphones I ever had
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This pair of headphones works seamlessly. The Noise-Cancelling is awesome. I love that you can connect to two devices at the same time. Covering the headphone with your hand to hear outside noise is nice touch. I would highly recommend those headphones to anyone.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Peter,
Great! We're thrilled to hear your 5-star review of these amazing headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
great sound - bad mic
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Soft, comfortable, sounds AMAZING. Mic - terrible. could not use for conference calls.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ruszaol, We're sorry to hear that you're having issue with the mic of the headphones. You can isolate the issue by following the troubleshooting steps from this link: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00204483
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for sharing your review! Jay
Best Headphones!
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best sound quality!! Hands down the greatest headphone purchase i have made
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DanielH, Thank you for the 5-star rating! We're glad you like the exceptional sound quality of your new Sony WH1000XM4. Thanks for choosing Sony! -Sam
Great sound quality and look
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are the best headphones ever! I love the color and the sound quality is amazing. The headphone pads do get a bit wrinkly though.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Amanda, we're glad you love the sound quality of our product! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. The headphones blend sophisticated style with exceptional comfort. Super-soft, pressure-relieving earpads in foamed urethane evenly distribute pressure and increase ear/pad contact for a stable fit. And with a lighter-weight design, you'll barely notice you're wearing them. Thanks for choosing Sony. ~Earl
Good for flights
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good for airlines use battery is very good if you don’t stack the extreme feature with ncs
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Deathbyfar,
Thank you so much for such a great review! Glad to hear you enjoy your flight using the WH1000XM4 headphones. Your satisfaction with our product means a lot to us. Thanks for choosing Sony! - Kris
best headphones i’ve ever worn
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.perfect for travel, the gym, or just hanging around the house. you won’t be disappointed with these headphones
I would recommend this to a friendBrand response from SonyListens
Posted .Hello benjamin,
Great! Looks like you found the perfect travel and gym companion with our WH1000XM4. We are truly delighted to hear that you are enjoying our XM4 headphone. Thank you for choosing Sony! - Marco
best headphone purchase
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.super comfy. i didn't like using headphones much before until i came across these. i can wear these for hours!!
I would recommend this to a friendBrand response from SonyListens
Posted .HI Sherlyn, We're glad that you are enjoying your new headphones. We appreciate your feedback. Thank you for choosing Sony. Erin
Great Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are game changers wif you work in a busy office! Blocks out all the rambling so you can focus.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AustinH,
Amazing! We're thrilled that you are enjoying the noise canceling function of the headphones. Thank you for choosing Sony!
-Ralph
Great product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Meets all my expectations i had,they sound great and have great battery life.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ttou2,
Great! We're glad that you like the sound quality and battery life of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Beware - Not Worth the Investment
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased these less than 6 months ago for sole use as my office headphones. I only used them while working and made sure to keep them protected in their case while not in use. A few weeks ago, plastic at the right the ear cuff joint began snapping off and the piece has continued to disintegrate. It is now unwearable and functionally useless. I immediately contacted Sony and although the product is within warranty, they refuse to cover "physical damage". There was never an incident that would have caused this damage, so I'm very disappointed in these headphones and am now researching alternatives! I now know that there are many Reddit threads about this exact damage occurring. This was a terrible first experience with Sony customer service and I will be avoiding their products moving forward.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi fiddle22, We are sorry to hear about what happened to your WH-1000XM4 Headphones. This is usually not the case with our premium products and we would like to take this as an opportunity to reach out and provide assistance. May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Case ID: (if any)
Regards,
Carl
Great Noise Canceling Good Audio Quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome headphones with amazing noise canceling. Audio quality is very good too. A must have if you fly alot.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello NX01ARCHER,
Thanks for your feedback and recommendation. We're glad that you appreciate the amazing audio quality and superb noise canceling of our XM4. Thank you for choosing Sony! - Marco
Choose these
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are fantastic. I also have the xm3 so these are very similar. However, better range and they link to more than one source. Noise cancelation is great. If you are a fan of bose, go for those, if you are undecided between the two, these are amazing and have some neat touch response features!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Technogeek, We are happy you like your new Sony wireless headphones. The WH-1000XM4 headphones are a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. We value your input and appreciate your feedback. Your continued support means so much to us. Thank you for choosing Sony! Vincent
10 out 10 headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely love these headphones. I had seen a lot of reviews about how they aren’t the best for working out but they are amazing! They sink a lot of the noise from plates dropping, bars being re-racked, etc.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Martavious, We are thrilled to know that you abosolutely love your new Sony wireless noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for trusting Sony! Vincent
One of sony's best
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.By far my fav headset I've ever purchased. Sounds great and the noise canceling is out of this world. Mic isn't good but not sure anyone who would buy this for the mic.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Silviyius, we're glad you like the sound quality and noise canceling feature of our product. We're sorry to hear that you have an issue with your SONY unit. Please isolate the issue by following this link:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00204483
If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY. ~Earl
Ear phones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound quality, comparable to Bose… think it is too pricy
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Onala,
You made the right choice with the Sony WH1000XM4! We're thrilled that you like the sound quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Pretty Good
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.sound quality amazing, noise cancellatiom feature top notch, i gave up earbuds for this and dont regret it
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Bryn,
That's great! We are very happy to hear that you are amazed by the awesome sound quality and superb noise canceling capability of our Sony WH1000XM4. You will surely love this one! Thanks for trusting Sony! - Marco
Good
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones have decent quality but can be kinda glitchy at times. The noise cancellation feature is amazing though.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi JesusP, Awesome! We are so glad to hear that you are enjoying your new WH-1000XM4 headphones! We would like to know more about the issues that you are having with your headphones and possibly resolve the issue.
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
Great purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent fit, finsh amd sound quality. Definitely seems more durable than the Bkse but time will tell.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Darren, we're glad you like the fit and sound quality of our product! Thanks for choosing Sony! ~Earl