Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 11047585
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Great headphones with a few major drawbacks
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good headphones with lots of software but the software and the amount collected information is absolutely ridiculous. You need a lawyer to explain what you're agreeing to. Honestly I have no idea why these are so complicated. No ps4 or 5 support even though they are superior to the sets they make for the systems. Pretty much a let down other than the battery life and sound quality after finally getting them set up. If you are getting them just for your phone and dont care about signing your life away these are for you.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi DKII. while we are glad that you like the sound quality and battery life, we are sorry if you find these headphones complicated to use. This is definitely not the experience we wanted you to have with our products. We would love to help you and turn this into a better experience.
You can connect these headphones to your television so you can get the audio from your PlayStation and other gaming consoles. PlayStation headphones are best to be paired with PS4/PS5 consoles.
Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
BBY Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Erin
Buy these
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are great, highly recommended. Love that I don't have to take off my headphones to hear people when talking. Clear in phone calls and noise canceling is by far better than most
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Timlaanit, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Great audio quality, poor mic noise cancellation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Summary: Great audio quality, poor mic noise cancellation quality = AVERAGE Overall Rating I purchased these headset as I have moved to work from home and do not have an enclosed office to work from. I am just steps away from the kitchen and the living room and there are no walls/doors in between. I needed headsets that would eliminate the background noise picked up by the mic in calls. These headsets are not the solution for that. AUDIO: 5 Starts. Its probably the best audio output I've ever had on headsets. I come from wearing BOSEQuet comfort and these are better by A LOT! so if you need a headset that allows you to hear audio while eliminating the surrounding noises, I highly recommend this headsets. It has some other perks like ability to enable audio from environment automatically which works pretty well. MIC: 1 star. There is no active noise cancellation. I'm not sure if this was my mistake, could have been... but I read on some reviews that it worked as such... it definitely does not eliminate environment noise picked up by the mic in calls. In fact the feedback I got from people on calls is that it even enhances it... I used it with a DELL laptop, a MacBook Pro, an iPhone and an iPad, overall the results were the same (better feedback when in calls over the phone).
I would recommend this to a friendBrand response from SonyListens
Posted .Hi juanmlopez,
We're glad that you are enjoying the sound quality of the headphones. It's unfortunate that you are not having a complete experience because of the call quality. Make sure to install the latest software version (via the Sony Headphones Connect app) for optimum performance.
Sony takes all feedback seriously. Rest assured that this will help us improve our products. Thanks for sharing your review and for choosing Sony!
-Ralph
AMAZINGLY BASSY
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the bass on the XM4s it’s not super bassy but just enough to feel it hitting you.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoseM, awesome! We're truly delighted to know that you love the amazing bass sound quality of your WH-1000XM4. Thank you very much for the perfect star review and for choosing the best brand, Sony! - Romeo
Best noise canceling headphones and earbuds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Exceptional audio and noise canceling. Better than any earbuds. I’ve had the Jabra 85t’s and the Senheiser Momentum 2’s and apple AirPod pros. Best for: Phone calls: Apple Noise canceling: Apple Audio: Sony All purpose: Jabra
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Steve, We're very grateful for this positive feedback! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony. Jay
Newbie in Hi-Res headphone
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony has great headphones. I purchased their headphones this past February and the music in both Dolby Atmos and 360 Reality Audio are hit and miss at best. The 360 sounds good in mostly newer music but in remakes from songs before the year 2000, I cannot hear the difference between Dolby Atmos and stereo. I will still recommend individuals who want to purchase the headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi lafayette7, Congratulations on your new Sony WH-1000XM4! To ensure optimal listening experience when setting up 360 Reality Audio, please follow the steps on this link:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00233342
You can also watch the video tutorial for more details and setup information for 360 Reality Audio for your headphones on this link:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00258579
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
Amazing headphones.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I travel frequently due to work and these headphones have been an amazing in canceling out the noise on the plane. Highly recommend!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello WalterO,
Thank you for your recommendation and we are truly happy that you found your travel companion. Enjoy the awesome sound and amazing noise canceling capability of our WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
Amazing noise canceling headphones for the price.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these headphones for the purpose of an upcoming trip for which I needed to fly. It was amazing how well they worked. Almost completely eliminating all plane noise. I got them on sale for only $228. Awesome product.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RokuStick,
Perfect! We're thrilled that you are enjoying the noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Highly recommended
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got this as a present for my sister and she absolutely loves it. She wears them in college and says that they are super comfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NicoleA, thanks for choosing and purchasing our product. We're glad you sister loves her new headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony! ~Earl
Excellent headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent!!! I'm very satisficed because I didn't have any connection or batery problems
I would recommend this to a friendBrand response from SonyListens
Posted .Hello KarinaB,
That's awesome! Wea re very excited to hear your satisfaction on the connectivity and battery life of our WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! Enjoy! - Marco
Great
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these ! Love the way they sound. Only thing is that the leather did start to peel
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Lolol,
Many thanks for the 5-star rating! We're glad to hear you love the sound quality of your WH1000XM4. However, we are sorry that the leather is starting to peel. Unfortunately, physical or cosmetic damage are not covered by the Sony limited warranty. You may take your device to an authorized servicer for evaluation to determine the repair options through this link: https://us.esupport.sony.com/support/s/service
We take everyone's feedback seriously and want to make products that satisfy our valued customers. Thanks for taking the time to share your experience with us, it is much appreciated. - Kris
Nice headphones
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this for someone as a gift, they love it and it's great that it has active noise cancelation that works very well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Steven,
Thank you for choosing Sony!
It brings us great satisfaction to hear that the WH-1000XM4 headphones were a hit as a gift! We're delighted that the recipient loves them and finds the active noise cancellation to work very well. Thanks for sharing this wonderful feedback!
Best regards,
-Fred
I use these everyday
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the noise canceling it’s the best noise canceling headphones I have used, if you are interested in these I highly recommend them
I would recommend this to a friendBrand response from SonyListens
Posted .Hey Shane! Thank you so much for that fantastic review. We are so pleased to hear you consider the WH-1000XM4 the best noise-canceling headphones you've ever used! That's exactly what we love to hear.
You've put your finger on the exact reason why! The powerful noise-canceling is made possible by our HD Noise-Canceling Processor QN1. We've packed each earcup with two microphones that work together to capture all that external noise. Thanks to a clever algorithm, the processor then zaps that noise out in real time, giving you a truly distraction-free listening experience. It's rewarding to know we got it right for you.
Thank you again for choosing Sony and for sharing your experience. We truly appreciate your strong recommendation!
Best regards,
Gus, Sony Social Media Team
Highly recommend
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphone I have ever owned. Noise cancelling and great sound. Can’t be beat. High quality headphones. You get what you pay for!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Docmondy,
Awesome! Thank you for your purchase and for sharing your wonderful review. We are very happy that you are pleased with the audio quality and noise canceling feature of our Sony WH1000XM4. Worth every penny, right? The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
great head phones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These head phones are great they cancel all noise when I wear them out and when I’m listening to music or watching movies on my iPad.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi OliviaW, we're glad you are enjoying our product. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony! ~Earl
Best headphones I’ve ever owned!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Former Beats user. These are far beyond beats in every way. Tons of features and adjustability. With multiple levels of active noise cancellation. Wish I would’ve bought these sooner! The only thing that could be better is lack of iPhone support like beats and AirPods
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Deion,
You made the right choice with the Sony WH1000XM4! Your feedback is greatly appreciated. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Stylish & Great Sound
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely love these headphones. The noise cancellation is fantastic. It flawlessly drowns out the noises of the world. I would recommend these headphones to everyone! The sound quality is amazing. The bass is great for those who love a good hitting bass. All around a 10/10!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Anthony, Great! Thank you so much for choosing our WH-1000XM4 Wireless Noise Cancelling Headphones. We're glad you're enjoying all the improvements we made on these headphones. Sony’s industry-leading noise cancellation evolves to further immerse you in your music. The addition of Sony’s proprietary HD Noise Canceling Processor QN1 masterfully eliminates the noise around you. Listen all day with up to 30 hours of battery life. Quick charging gives five hours of playback with just a 10-minute charge. To get the most out of your WH-1000XM4, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thank you for sharing your amazing review and for choosing Sony! -Jess
Best Headphones under $400
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is great, ANC works well and EQ options are phenomenal.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CalP, awesome! We're glad you like the sound quality and noise canceling feature of your headphones. Thanks for choosing Sony. ~Earl
It is amazing
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is definitely worth the price. When you start to put it on, it feels like you turn off the surrounding sound and enter the different world.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NKAS,
You made the right choice! We're glad that you are enjoying the noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Best combo for Noise-Cancelling and Sound Quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best Noise-Cancelling and Sound Quality combination on the market! You usually either get good noise-cancelling, or good sound quality, but this one has an excellent combination of both. It's expensive, so I recommend getting it on sale like I did. Either way, an excellent pair of headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LoneTiger,
We're glad that your investment is worth it. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
~Ralph