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Customer reviews

Rating 4.7 out of 5 stars with 12581 reviews

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Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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Cons mentioned filter

94%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 287 Showing 5,721-5,740 of 12,581 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    X4

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had the x2 jumped to the X5...lost them so i just went to old classic look X4...much better than X5 imo

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi EdgarG, We're glad that you like the WH1000XM4. We appreciate your feedback and thank you for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Perfect for the gym!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There is absolutely nothing worse than being at the gym and having to listen to all those men grunting, thankfully I bought these headphones to cancel out all that ruckus! I can get in my nice workout without being bothered and disgusted! Incredible headphones 10/10

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Sunny, we're glad you are enjoying our product. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for purchasing Sony! ~Earl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Worth it

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My first modern noise cancelling headphone and I'm really impressed. Music with good bass is impressive. The noise cancelling on a flight works really well too.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi blackhawkpr,

      That's great! We're happy to hear that you like the noise canceling and bas sound quality of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      -David Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Incredible Headphones! Best in the game!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are the successor of the XM3's. They provide excellent sound and incredible noise canceling. Very easy to set up. If you are looking for a great headphone with excellent noise canceling you will not be disappointed. They are a little pricy but they are well worth the price.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SantosLHalper, We're glad to hear you feel that the WH-1000XM4 is worth its price! Good to know you appreciate the excellent sound quality and noise canceling feature of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great for mowing

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had these two weeks and are great. I plan to use them mowing and traveling. I tested the noise cancelling out while using our loud zero turn mower and they work better than standard peltors.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MisterLights,

      Awesome! We're glad that you like the noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Game changer

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are a must if you enjoy not just music, but peace and quiet. I was on a plane with a crying baby and I was THE ONLY happy camper on that plane because of these head phones.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Marielle, Thank you for the great review! Good to know you're enjoying the industry-leading noise cancelation of your Sony headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Need android/IOS app for full functionality.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quality is as you would expect - excellent. To get the most out of your headphones you must download and pair them with an android or IOS device, a PC is not enough. The android/IOS app is the only way to set defaults, tune the noise canceling, and update the firmware.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi VBSatisfied, We're glad to hear that you appreciate the quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! Jay Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Quality Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound quality. No drops so far. The controls are easy to follow which is important. Love the color. The case is somewhat bulky so I usually do not carry it. I also like the fact that there is an audio cable so I can use it with my computer.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi robinmc, Thank you for the 5-star rating! Glad to hear that you are happy with the overall performance of your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    I can't hear my kids!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones and the noise cancelation, chef's kiss! I kid you not, working from home with kids running around, when I need some quiet time, I pop these in and drown them out! Comfortable, awesome sound quality...I mean I can go on and on, but you get the point. Must buy item.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi aemart90,

      Awesome! We're glad that these headphones are perfect for your lifestyle. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony is always amazing product.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product is cute, perfect in canceling out any noise. I got this for my 15 yr old and she loves it, she cried when she got for Christmas.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi NanetteC, thanks for choosing and purchasing our product. Hope she enjoys her new headphones! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! ~Earl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great for my college aged son

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son wanted noise canceling headphones for Christmas and asked for these after doing a lot of research. He loves them! I haven’t listened to them, but he has and also has borrowed my Bose headphones. He likes the sound better through these and says the canceling works very well.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Ryan, You've made an excellent choice! Glad to hear your son loves his new headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for your recommendation and for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Convienent

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love how it folds, super convenient and it sounds great!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DellLap, Fantastic! We're thrilled to hear that you love the great sound quality and how your Sony WH1000XM4 folds for easy portability. Thanks for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great For Noisy Households

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this for my partner who lives in a very noisy household and most of the time, she can't hear anything when wearing these headphones.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RyanS,

      Very nice! We're glad to hear that you like the noise canceling of the headphones. Thank you for choosing Sony and enjoy your headphones. Have a great day!

      -David Sony_US

  • Rated 5 out of 5 stars

    The Perfect headphones

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these! Perfect for audiobooks and binge watching shows

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Brii,

      Thank you for choosing Sony!

      We're excited to hear that you love the WH1000XM4! It's wonderful to know they enhance your experience with audiobooks and binge-watching shows. Your enjoyment means a lot to us, and we're grateful to be part of those special moments. Thank you for sharing your feedback!

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    A great product made better

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I own the XM3s!!! The ability to pair to two devices and the approximately sensor that stops the music when you take them off is great - the build feels better than the XM3s. Over all a great refresh. Sony just refined a already great head phone, and honestly that’s what needed to be done.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RetiredMedic,

      Awesome! Good to know that you like the improvements we made on these amazing headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.

      ~Ralph Sony_US

  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Price

    Rated 4 out of 5 stars

    Good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Headphones are in fact sound cancelling but would be better if the price was cheaper

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Good, thank you for purchasing our industry-leading noise canceling headphones. The WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. We appreciate your feedback. Thanks for choosing Sony. ~Earl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Great headphones with a few quirks

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great build quality, like the fact I can connect to multiple devices, easier to control through the app though, and it can be finicky. For example, if I'm on a conference call on my computer, then a phone call comes in the audio may drop if I don't reject the call quickly and then I have to reconnect, which can be disruptive. So I normally turn off Bluetooth on my phone while I'm on Microsoft teams calls.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Glimmerman

      We appreciate the feedback about the functionality of headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      Regards,
      David Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great Headphones

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    WOW, what a big difference from my old, over the ear headphones. Can't hear a thing going on outside of my headphones. Easy to use once you get a hang of the controls.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JonT, Thank you for upgrading to your new Sony WH1000XM4! We're very happy to hear you're enjoying the top notch noise cancellation and ease of use of your new Sony headphones.  Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    The best over the ear noise cancelling headphone!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best Over the ear noise cancelling headphone I ever owned. Came in handy during a couple of long air travels. Helped me sleep while waiting to board in a very noisy airport! Love the HD streaming as well as 8D sound using this unit. Fabulous!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Nit1, Awesome! Glad to hear that you are enjoying your new WH-1000XM4 along with your travels! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony (,•_•,)

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They’re pretty awesome headphones. Very noise cancelling Ave sounds quality is amazing

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Something, great! We're glad you are enjoying the noise canceling feature and sound quality of our product. Thanks for choosing Sony! ~Earl Sony_US