Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 11047585
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers enjoy the phenomenal sound quality, comfort, and impressive battery life. They also appreciate the solid bass, lightweight design, and good fit, along with reliable connectivity. However, some customers find the touch controls annoying, believe the product is overpriced, and desire more volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Clarity
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Comfortable, ideal for improving voice audio when listening to movies vs tv speakers, and overall sound from background audio as well as music listening. Noise canceling is ideal. Lives up to the many reviews that rated it as the best or equal to the top Bose models.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HJNK,
You made the right choice! Intelligent and intuitive, WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Thank you for choosing Sony!
-Ralph
Spectacular headphones, not so good shipping.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have no complaints when it comes to these headphones, except, the right bud will occasionally give-off staticy noise almost as if a person was blowing air into your right ear. This only happens when I have used ANC for long periods of time. Aside from the headphones, I strongly recommend not to purchase similar products from Best Buy, especially preorders! The only reason I decided to purchase my headphones on Best Buy, was because they promised my headphones would be shipped the 14th of August, a full four days before Amazon. Can you guess what happened? Shipping was delayed, and I could not cancel my order, despite my numerous attempts. They finally shipped FIVE DAYS LATER, and arrived that Friday. If I had simply ordered from Amazon, my headphones would have arrived a day earlier, Thursday. Best Buy, be honest with your customers. Don't lie to us, saying you'll get us our headphones earlier, when you cannot. We deserve better than that.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BestBuysucks, we appreciate your feedback about the headphones. Make sure to update the software of the headphones (via the Sony Headphones Connect app) for optimum performance. We suggest that you also make Best Buy aware of what happened. We hope you'll have a better experience on your next purchase. Thanks for choosing Sony. ~Ralph
- Pros mentioned:Sound quality
Best of the Bunch
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Sounding Headphone. I read the reviews and saw countless YouTube reviews praising the sound quality and features of this pair of Sony headphones. I was able to purchase them when they were on sale so yeah, a great deal. I am happy.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Afbrat63, Awesome! We are so happy to hear that you are satisfied with your new WH-1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. -Carl
- Pros mentioned:Sound quality
Great Head Phones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Took a little time for me to figure out how it all worked, but I LOVE these headphones. Very functional, cancels the noise enough for me to focus and I can use them for so many things. I wanted a good brand and product. I got what I was looking for , in spades.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mountainlight, we're glad that you're able to figure out how these work. We also appreciate that you love functions and features of the WH1000XM4. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
One of sony's best
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.By far my fav headset I've ever purchased. Sounds great and the noise canceling is out of this world. Mic isn't good but not sure anyone who would buy this for the mic.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Silviyius, we're glad you like the sound quality and noise canceling feature of our product. We're sorry to hear that you have an issue with your SONY unit. Please isolate the issue by following this link:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00204483
If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY. ~Earl
- Pros mentioned:Sound quality
Best headphones!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best noise cancellation headphones I ever used before I’m coming from beats studio 3 and Bose and out those two these Sonys are amazing great build, amazing sound and many great features
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nick, we're glad you like our industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Very good product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product is very good I use it for the gym and when I just want to chill and listen to music and it is wonderful and works very good.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NeoH, Thanks for sharing your amazing experience so far with your WH-1000XM4 headphones. We're pleased to hear that you like the overall features of the WH-1000XM4 and that it is helping you stay fit in the gym or just relaxing in a café. Thank you for choosing Sony! -Jess
- Pros mentioned:Comfort
Good product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfy and good quality although a tad expensive
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing your feedback on the WH-1000XM4, user879429! We are really happy to hear that you find them very comfortable and of good quality.
We also appreciate your honest note about the price. We strive to create products that offer a premium experience with industry-leading features like our noise cancellation and sound quality. Your feedback helps us understand our customers' expectations regarding value and performance, and we'll take it into consideration.
Thanks again for choosing Sony!
Best regards,
Gus
Sony Social Media Team
- Pros mentioned:Sound quality
Nice headphones to have
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is good. Quality of the material seems sub par. Don't think this will last a few good drops
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JamitoG, thanks for taking the time to write your review on the Sony - WH1000XM4. We are glad to hear that you like the Superior Sound Quality of this headphones! Along with the Premium Noise Cancellation, it allows you to hear every word, note and tune with incredible clarity. In regards to the quality of the materials, we appreciate this feedback and will be sure to pass it along to our development team. Thank you for choosing Sony, regards. -Dominick
- Pros mentioned:Bass
Great headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphone purchase I ever made The noice cancelation isn't perfect, but it's close. The bass is the smoothest I've ever heard, and I was not very picky, but I will never expect anything but the quality I get from these! Would have spent 500 easily
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Xavier,
You made the right choice with the Sony WH1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Sony Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality and price the sound is tremendous it is awesome and it is noise canceling another great product
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KarlC, Amazing! We're so thrilled to hear you're enjoying the great sound quality and top-notch noise canceling feature of your Sony WH1000XM4. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Wow
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wish I would’ve purchased sooner. Noise cancelation is great and helps me focus without distractions.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jackie,
Thank you for the 5-star rating! We're glad to hear that you like the noise canceling of the headphones. Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Review
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent choice! The sound, easy to use, communicates with my apple iphone very wll
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MarcusG, That's awesome! We're really delighted to hear you love everything about your Sony WH-1000XM4 and that you are having an enjoyable listening experience with this great headphones. Glad to know you find it easy to use and you like the outstanding sound quality it delivers. Thank you for your purchase and for the 5-star rating! -Jess
- Pros mentioned:Sound quality
Absolutely love. definitely my fav.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely love these and I am SO glad I got them. I protect them with my life because they are my favorite headphones I have ever owned
I would recommend this to a friendBrand response from SonyListens
Posted .Hi mafmc, Thanks for your 5-star review. We are thrilled to hear that you absolutely love your new Sony WH1000XM4 wireless noise canceling headphones. Thank you for choosing Sony! Vincent
- Pros mentioned:Sound quality
Look at my comment before buying
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The noise cancellation is exceptional better than the Bose NC700. I have an iPhone and the pair to two devices at once works so much better than the NC700 as well. Now for call quality they are good but the NC700 does have a leg up on these. However they are still great.
I would recommend this to a friend - Pros mentioned:Sound quality
ODOYLERULES
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is AWESOME. Easier to set up and love the ability to customize. Still learning how to use all the functions.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JesusReigns, fantastic! We're happy to know your satisfaction with the amazing sound quality and exceptional features of your WH-1000XM4. Thank you very much for the perfect star review and for choosing Sony! - Romeo
- Pros mentioned:Comfort, Sound quality
Amazing sound, too bad for calls.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very Comfortable with Amazing sound better then Bose , too good for music lovers. During calls person on other side keep getting echo, mics are not configured correctly, too bad for calls and meeting with this price point.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Joey,
We're glad that you like the comfort and sound quality of the headphones. Make sure to update the software version of the headphones (via the Sony Headphones Connect app) for optimum performance.
Your feedback about the call quality is greatly appreciated. This will certainly help us improve our products.
Thanks for sharing your review and for choosing Sony.
~Ralph
- Pros mentioned:Sound quality
headphones
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.this headphones works really well and is amazing audio
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DamianH,
We're thrilled to hear that you're enjoying the sound quality and overall performance of your new WH-1000XM4! Thank you for choosing Sony.
Best regards,
Carl
Good Christmas gift
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My girl said she loved them , i got them for her last year still works perfectly. Would recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hi WllilsonA,
We are very glad to hear that your gift is still performing perfectly a year later! It’s fantastic to know that she is loving the experience and that the headphones have stood the test of time. We truly appreciate you recommending them to others.
Thank you for making Sony part of your daily listening.
Regards,
Dominick
- Pros mentioned:Sound quality
The Sony head phone.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I recommend for everyone who wants silence for work or study. This is very good product.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GiuvaneB, we're glad you like our product. Thanks for choosing Sony. ~Earl