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Customer Ratings & Reviews

Your price for this item is $289.99
The comparable value price is $349.99

Customer reviews

Rating 4.7 out of 5 stars with 12457 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 288 Showing 5,741-5,760 of 12,457 reviews
  • Rated 5 out of 5 stars

    The best over the ear noise cancelling headphone!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best Over the ear noise cancelling headphone I ever owned. Came in handy during a couple of long air travels. Helped me sleep while waiting to board in a very noisy airport! Love the HD streaming as well as 8D sound using this unit. Fabulous!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Nit1, Awesome! Glad to hear that you are enjoying your new WH-1000XM4 along with your travels! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    great headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    these are great! best headphones ive had in a while

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for your fantastic review, MarissaH!

      We are so pleased to hear that you love your WH-1000XM4 headphones and that they are the best you've had in a while. We designed them to provide a premium listening experience, and it's incredibly rewarding to know we've succeeded.

      Thank you again for choosing Sony and for sharing your experience!

      Best regards, Gus, Sony Social Media Team Sony_US

  • Rated 5 out of 5 stars

    Best active noise cancelling headphones!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If your are debating between these and the Bose 700, just like I was. THESE ARE THE CHOICE. Hands down these beat the Bose in just about every category and the features are just worlds apart. You won’t regret this choice I promise !

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jerry, you definitely made the right choice. Sony’s industry-leading noise cancellation evolves to further immerse you in your music. The addition of Sony’s proprietary HD Noise Canceling Processor QN1 masterfully eliminates the noise around you. Listen all day with up to 30 hours of battery life. Quick charging gives five hours of playback with just a 10-minute charge.

      To get the most out of your WH-1000XM4, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thanks for choosing Sony.

      ~Ralph Sony_US

  • Rated 4 out of 5 stars

    Good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Headphones are in fact sound cancelling but would be better if the price was cheaper

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Good, thank you for purchasing our industry-leading noise canceling headphones. The WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. We appreciate your feedback. Thanks for choosing Sony. ~Earl Sony_US

  • Rated 4 out of 5 stars

    Better than airpod max

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am just an average user. Dont have super hearing, so i think this is better because of light plastic weight. Althougt some think light weight plastic felt cheap but i rather wear something light weight with quality than something heavey.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DavidC,

      You made the right choice with the Sony WH1000XM4! We're glad that you like the sound quality and weight of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sounds for listening music and playing movies on phone

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RuzellF, Awesome! We are so glad to hear that you are happy with your new WH1000XM4 headphones! Thank you so much for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    worth

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Audio equalizer in app with pretty good ranges, does have some insane noise cancellation but can also be tuned down in the app as well.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Zzzz,
      Great! Thank you for sharing your feedback. We highly appreciate it. We're delighted to hear that you were able to utilize the Sony Headphones Connect app to fine-tune your Sony WH1000XM4. We're glad as well that you like the noise canceling feature of our XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Best ones to workout

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good headphones, if you want to workout with them.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi LuisO!
      Thanks for sharing your feedback with us! We are very glad to hear that the WH-1000XM4 headphones are a good fit for your workouts. We really appreciate you taking the time to let us know.

      Thanks for choosing Sony!
      Best regards,
      Estefany Sony_US

  • Rated 5 out of 5 stars

    5/5 Star Headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really enjoy the soundproof audio. Even in the loudest settings, the soundproof does its job of minimizing the amount of noise I can hear. The headphones are also very comfortable. I had issues in the past where headphones would hurt my ears, so I could not wear them for a long period of time. However, these are extremely comfortable to the point where I can sleep just fine in them. They are easy to pair with devices and come with easy-to-follow instructions on how to set them up.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Victoria, Thanks for sharing your awesome experience with your Sony WH1000XM4 wireless headphones. We are glad that you really enjoy their noise canceling feature. Thank you for your purchase. Enjoy! Vincent Sony_US

  • Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing sound quality and great deaf mode can't hear a thing when I don't wanna and this thing must have an internal mic but it sounds amazing buttons are good too

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JamesS, we're glad you like the sound quality of our product. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing SONY! ~Earl Sony_US

  • Best Buy Employee

    Rated 4 out of 5 stars

    Bass heavy!

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    Best Buy Employee
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Eq adjustment, noise cancellation, compatible apps with Sound 360. Only down side is too big and moves around a lot for the gym. Other than that definitely an everyday pair of headphones

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JulianR,
      Thank you for sharing your feedback with our Sony WH1000XM4. We are delighted that you appreciate the audio quality, adjustable equalizer and the noise canceling feature. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    The best around ANC Headphone you can buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    With several upgrades from the previous version the The WH-1000-MX3, Sony perfected these headphones. The upgrades are the multiple pairing, the speak to chat, slightly bigger ear cups, slightly better ANC, and slightly better sound quality, The XM4’s are simply far and away the best al around.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Raymets1, good to know that you like all the improvements of the WH1000XM4. Sony’s industry-leading noise cancellation evolves to further immerse you in your music. The addition of Sony’s proprietary HD Noise Canceling Processor QN1 masterfully eliminates the noise around you. Listen all day with up to 30 hours of battery life. Quick charging gives five hours of playback with just a 10-minute charge.

      To get the most out of your WH-1000XM4, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thanks for choosing Sony.

      ~Ralph Sony_US

  • Best Buy Employee

    Rated 5 out of 5 stars

    Best on the market.

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    Best Buy Employee
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the quality on these headphones is insane!! Glad i decided to me the switch from beats. my ears are glad too! Hands doej some the best headphones on the market.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Caleb, Amazing! We're very pleased to hear that you're satisfied with your purchase. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam Sony_US

  • Rated 4 out of 5 stars

    Great headphones with a few quirks

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great build quality, like the fact I can connect to multiple devices, easier to control through the app though, and it can be finicky. For example, if I'm on a conference call on my computer, then a phone call comes in the audio may drop if I don't reject the call quickly and then I have to reconnect, which can be disruptive. So I normally turn off Bluetooth on my phone while I'm on Microsoft teams calls.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Glimmerman

      We appreciate the feedback about the functionality of headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      Regards,
      David Sony_US

  • Rated 5 out of 5 stars

    I can't hear my kids!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones and the noise cancelation, chef's kiss! I kid you not, working from home with kids running around, when I need some quiet time, I pop these in and drown them out! Comfortable, awesome sound quality...I mean I can go on and on, but you get the point. Must buy item.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi aemart90,

      Awesome! We're glad that these headphones are perfect for your lifestyle. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Sony XM-4

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best headphones out there. Even better then the Sony-XM5..Only wireless/Bluetooth considered professional studio quality. Sony electronics makes bose look and sound like bose is made out of kids Lego blocks....Hands down

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jeff, You've made a great choice! We're pleased to hear you appreciate the excellent sound quality of your new Sony headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    Best purchase of 2023

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love these headphones, I got them to help with my homework studies and I wear them to travel, when I’m out reading at a park and even when I’m just chilling in my room.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi LauraM,
      Awesome! We're glad to hear your new SONY headphones suits your needs and expectations. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing SONY! - Kris Sony_US

  • Rated 5 out of 5 stars

    Great for my college aged son

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son wanted noise canceling headphones for Christmas and asked for these after doing a lot of research. He loves them! I haven’t listened to them, but he has and also has borrowed my Bose headphones. He likes the sound better through these and says the canceling works very well.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Ryan, You've made an excellent choice! Glad to hear your son loves his new headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for your recommendation and for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    Awesome Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome sound quality and adapts quickly to any device you connect it to. The noise cancelling capabilities are amazing. Used them on an 11 hour flight and i didn't hear anything but the music and movies I was listening and watching.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Diipo, Awesome! We are glad to hear that you are happy with the sound quality and noise canceling of your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 4 out of 5 stars

    Great Headphones & Great Deal with Foldable Design

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones and they maintain the foldable design, unlike the newer models

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for your great review, DGid!

      We are so pleased to hear how much you are enjoying your WH-1000XM4 headphones. It's rewarding to know that you find them to be a fantastic product and that you appreciate the foldable design for easy portability.

      We understand that feature is incredibly important to many of our users, and we're glad the XM4 continues to meet your needs perfectly!

      Thank you again for choosing Sony!

      Best regards, Gus, Sony Social Media Team Sony_US