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Customer Ratings & Reviews

Your price for this item is $289.99
The comparable value price is $349.99

Customer reviews

Rating 4.7 out of 5 stars with 12458 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 290 Showing 5,781-5,800 of 12,458 reviews
  • Rated 5 out of 5 stars

    Sony Wireless Headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good product. I purchased for my nephew and he loves his headphones.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi HPPrinter,

      That's wonderful to hear! We are so glad that you chose the WH-1000XM4 headphones as a gift and that your nephew loves them. It’s great to know that our products are bringing joy to others. We designed them to deliver an exceptional listening experience, whether for music, movies, or gaming.

      Thanks for choosing Sony, have a marvelous day!
      DiegoV Sony_US

  • Rated 5 out of 5 stars

    Best noise canceling product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a great product with excellent noise canceling. Used a few other products, Sony stayed on top.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Sekhar,
      Hearing your awesome feedback makes us happy! We're glad that you are pleased with the noise canceling capability of our XM4 headphone. Thank you for choosing Sony! - Marco Sony_US

  • Rated 4 out of 5 stars

    Better than beats!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My daughter’s Christmas present, she says he’s a better than beats and she loves them!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Twiggy1, we're glad to hear that your daughter loves our product! Thanks for choosing Sony! ~Earl Sony_US

  • Rated 5 out of 5 stars

    Sony headphones

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought them for my son, and he absolutely loves them. Noise cancellation is excellent and he can control headphones through app on his phone.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Mo9nc,

      That's very nice to hear! We're glad that your son loves the headphones and liked the noise canceling and Sony headphones connect app. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      -David Sony_US

  • Rated 4 out of 5 stars

    Silence is golden.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the sound cancelling! Totally masks noisy appliances and random household noise. I selected this product on the advice of a Geek Squad guy at the Dublin store. Trustworthy advice. Thanks Man! I chose sound quality over heavy bass sound quality of a similar model.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SightSoundSequence,

      We're glad that you are enjoying the noise canceling function of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Good Quality Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are very good quality. They can block sound out really effectively and can be used for a long time without charging. It also comes with an adapter that allow you to use your headphones on the plane.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Freddie, We're really happy to hear you're very satisfied with the excellent noise canceling function, amazing battery life, and superb sound quality of these headphones. Good to know as well that you appreciate the supplied plug adaptor for in-flight use. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for sharing your amazing experience with the headphones and for choosing Sony! -Jess Sony_US

  • Rated 5 out of 5 stars

    Mr

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good headphone No noise from outside You can use use other purpose as well

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi PoritoshM, Thanks for leaving us such a great review on the WH-1000XM4! We are really delighted to hear you're satisfied with the incredible sound quality and excellent noise cancellation of your WH-1000XM4 Wireless Noise Cancelling Headphones. It sounds like we hit the mark with the WH-1000XM4! Thank you so much for choosing Sony! -Jess Sony_US

  • Rated 5 out of 5 stars

    Excellent product

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product .i bought it as a gift for my daughter’s birthday. It was an excellent choice.good quality.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JeniferF, thanks for choosing and purchasing our product! We hope your daughter is enjoying her new headphones! Cheers! ~Earl Sony_US

  • Rated 4 out of 5 stars

    Amazing Sound and amazing noise cancellation

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent Quality! But sometimes when multiple devices are connected it has a tough time to recognize from where the music is being queued. Noise cancelling is amazing. Lets me work in a busy work environment without any disturbance.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello MirzaAsif,
      Thank you for sharing your experience with our Sony WH1000XM4. This will help us improve our future product. We are very happy that you appreciate the audio quality and noise canceling feature of our XM4. Regarding with the issue about music playback when multiple devices connected to the headphone, you may check on these troubleshooting steps to fix it.

      First, make sure to update the firmware of the headphone. Updating the firmware resolves some minor issues. If you haven't updated the firmware, please update by checking on this link.
      https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/software/00261613

      You may also find this link helpful.
      Connecting the headset to 2 devices simultaneously (multipoint connection)
      https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002935899.html

      The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.


      Hope this helps and thank you for choosing Sony.

      Regards,
      Marco Sony_US

  • Rated 4 out of 5 stars

    High grade

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got these for my son, he like them. They are Comfortable and good sound.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Marry, Thank you for purchasing the Sony WH-1000XM4! We're very happy to hear your son likes the comfortable fit and amazing sound quality of his new headphones.  Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam Sony_US

  • Rated 5 out of 5 stars

    Better than in-ear model

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Better sound than expected. Noise cancellation is pretty good, not as good as Bose. I’ve been using these primarily for tele conferences and have not been disappointed. Their Bluetooth connection range is also a plus, I’d say 40 feet or so.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Mikemill82, Great! We are so glad to hear that you are happy with the WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Love them

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tried another brand but just didn't do it when you pay more doesn't mean better but have got all of what i was looking for

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello weak,
      Great! It's nice to know that you chose our WH1000XM4 over other brand and you are pleased with the quality and performance of it. he WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! Enjoy! - Marco Sony_US

  • Rated 5 out of 5 stars

    Sony Headphones Review!

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought it for my girlfriend, she loved it!!!!! Very loud and clear!!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DavidM, We're pleased to hear that she loves the audio quality of the WH1000XM4. We appreciate your feedback and thank you for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Quiet please !

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sounds really good .Year is 2024 and it's still good if you compare to other headphones !

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Bozkurt, great! We're glad you like the sound quality of your new headphones! Thanks for choosing Sony! ~Earl Sony_US

  • Rated 5 out of 5 stars

    Amazing!

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these headphones for work! Noise cancelling is great!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Dante,

      Amazing! We're thrilled that you are enjoying the noise canceling function of the headphones. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    excellent

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    amazing noise cancelling system. however, because the color is light it can get dirty very quickly. i dyed my hair red and the ear sponges got the red discoloration.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi gloria, Awesome! We are so glad to hear that you are happy with your purchase! The WH-1000XM4 is designed, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    The best headphones out as far as I'm concerned.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quality sound is one of the best that we've had in a long time. So happy that I gotta it for the girls. They love it.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello SopheliaJ,
      Awesome! We're delighted to hear that they love their new WH1000XM4 and appreciate the amazing sound quality of their headphones. Thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    GET THESE

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    BEST HEADPHONES EVERRRR. These headphones are so comfortable and it was such an easy switch from regular airpods to this. 10/10 would recommend

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SignepS, Thank you for switching to your new Sony WH1000XM4 ! We're so happy to hear that you like the comfortable fit and overall features and performance of these headphones. Your recommendation means a lot to us! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam Sony_US

  • Rated 5 out of 5 stars

    Best headset I've purchased yet!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best headset I've purchased yet. It's a bit more expensive than other brands...however, I purchased the most expensive headset at GameStop and I had to return it 3x! The earpiece kept breaking! So frustrating, this is a really nice noise cancelling headset and I couldn't be happier.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi A5D11,

      We're glad that you're happy with your investment. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!

      ~Ralph Sony_US

  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great quality. Definitely worth the money. When you have them on, you honestly can’t hear anything else. They’re the best noise canceling headphones I ever had.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SamkaD, We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin Sony_US