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Customer Ratings & Reviews

Your price for this item is $289.99
The comparable value price is $349.99

Customer reviews

Rating 4.7 out of 5 stars with 12458 reviews

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Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 291 Showing 5,801-5,820 of 12,458 reviews
  • Rated 5 out of 5 stars

    best headphone ever

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    comfortable, best quality in sound, best noise cancellation compare to other headphones I have used such as apple's

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DavidK,

      That's great! We're glad to hear that you like the sound quality, comfortable design and noise canceling of the Sony headphones. We appreciate the 5-star rating and thank you for choosing Sony!

      -David Sony_US

  • Rated 5 out of 5 stars

    Sony headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Better than beats and apple headphones for sure! I had all 3 and Sony definitely is number one is all aspects.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Andrea, we're glad you like our product! Thanks for choosing Sony. ~Earl Sony_US

  • Rated 5 out of 5 stars

    Great Headphones.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This over the ear head phones have incredible sound quality. I cannot take them off of my ears. Highly recommended.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello China,
      Thank you for your recommendation and we are very happy to hear that you are pleased with the audio quality of our WH1000XM4. Enjoy and thanks for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Excellent sound

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve had just about every major brand of headphones over the past 20 years. These are by far the best sounding headphones I’ve ever owned. Plus the tap controls on the outside of the right ear make it so easy to pause and move forward or backwards through your playlist hands free!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Krakghl, we're glad you like our newest industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl Sony_US

  • Rated 5 out of 5 stars

    WH 1000XM4

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the best sounding wireless (some wired headphones do sound better) but the advantage of connecting to two different devices and seamlessly switching from one to the other it’s great. Quality seems to be very high as well. Also some of the best noise canceling I’ve had.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Fred, we're glad that you like the sound quality and features of your new headphones. Our WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin Sony_US

  • Rated 5 out of 5 stars

    Sound perfection

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This headphones are comfortable, clear sounding and loud. The noise canceling is exceptional.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ThomasB, Awesome! We're thrilled to hear you like the comfortable fit, clear and powerful sound, and exceptional noise canceling feature of your Sony WH1000XM4. Thanks for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    Strikingly good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good noise cancelation. I use them mostly around the house while cooking. It cuts out the fan noise extremely well. Controls are easy once learned. I did read the manual. I am not using most of the app functions because they are not useful for my use case

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Tjbut, Thank you for the 5-star rating! Glad to hear that you are happy with the noise canceling feature of your new WH-1000XM4 Headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for the 5-star rating! Regards, Carl Sony_US

  • Rated 5 out of 5 stars

    Certified Bussin

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great pair of headphones with excellent noise canceling, I’ve had these headphones for over a year and used them almost every day and they have held up great.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      That's great, CalebS! We're glad that you are impressed with the Sony XM4 Wireless headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Craig Sony_US

  • Rated 5 out of 5 stars

    Amazing!!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All i can say is beats who , these are by far the beat headphones i heard and had in a long time. Very clear tone , depth and bass. Its crazy how clear and enjoyable a goos set of headphones can make you enjoy music the way you thought you couldnt. Love them

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Oscar, we're glad you like our industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl Sony_US

  • Rated 5 out of 5 stars

    Sony Headphones

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good! Primarily bought it for school but used it for other day to day use. Noise canceling works great during airplanes rides, however it doesn’t block higher frequencies like babies crying

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Dexter,

      Thanks for sharing your 5-star review and experience with the WH1000XM4. Your feedback about the noise canceling function is greatly appreciated. For optimum performance, make sure to install the latest software version of the headphones (via the Sony Headphones Connect app). The noise canceling function is effective in low-frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices. You may also find this link helpful:

      https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752735.html

      We hope you continue to enjoy the amazing features of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Amazed!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lately I've been wanting to upgrade my headphones. I got this on sale and let me tell you it is worth the money. Once you put on the headphones, you can't listen to anything outside of the headphones. The sound on the headphones is simply amazing. I am impressed.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Joey, You've made an excellent choice! Thank you for upgrading to your new Sony WH-1000XM4. We are really delighted to hear you're satisfied with the incredible sound quality and noise cancellation of your WH-1000XM4 Wireless Noise Cancelling Headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for leaving us such a wonderful review of your WH-1000XM4! -Jess Sony_US

  • Rated 5 out of 5 stars

    Headphones

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones would recommend to anyone who likes music to

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KhaliffB,

      Thanks so much for sharing your feedback! We're delighted to hear you're enjoying your WH-1000XM4 headphones and that you would recommend them.

      We appreciate you choosing Sony!

      Sincerely,
      Jenn | Sony Social Media Team. Sony_US

  • Rated 5 out of 5 stars

    Sony headphones

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really good quality and best noise cancellation. It’s not heavy.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi YeseniaA,

      Awesome! We're glad to hear that you like the quality and noise canceling of the headphones. Thank you for choosing Sony!

      -David Sony_US

  • Rated 4 out of 5 stars

    seems too big for my head, but it'll do.

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only get's 4 stars cause I'm not sure the adaptive Noise Cancelling automatically "adapts" to the current noise levels. Sometimes I have to reset the noise cancelling by turning off and on, then it seems to block out more noise. However, it is better than Bose noise cancelling blocking out more of the upper midrange.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi PeterHugh, We are so glad to hear that you are happy with your WH-1000XM4. If you feel like the noise canceling is not sufficient, please check our help guide link: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752735.html

      The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Best Bang for your Buck

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones make walking through NYC a much more pleasant experience. The noise cancellation is incredible!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Steven,
      Perfect! It's nice to know that you can now enjoy walking in NYC without worrying about loud noises, thanks to the awesome noise canceling capability of our WH1000XM4. Thank you for choosing Sony and stay safe! - Marco Sony_US

  • Rated 5 out of 5 stars

    Sound block and clarity are great.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can hear parts of the music I didn’t even know were there before. Such clarity. But the best part is the noise cancelling. I struggle with hearing when there is background noise but these guys I can block all that out and hear what I want.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Copo, Awesome! We are so glad to hear that you are happy with the sound quality and noise canceling of your new WH1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Heaphones that do it all!

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these for so many different uses. I use these on Teams calls, in the airport, or just to listen to media from my phone or tv. The ambient a d noise cancelation features are amazing!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Trinkets02, Thank you for the amazing review! We're pleased to hear you're having a great time using it on Teams calls and in the airport. And good to know you like the ambient sound mode and amazing noise cancelling feature of your new Sony headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    In love

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are my daily go-to headphones. The sound quality on these surpasses the AirPod Max and they’re just as stylish.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Hexenos, That's awesome! We're glad you're happy with your purchase. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig Sony_US

  • Rated 4 out of 5 stars

    Good Headphones

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quality on headphones is insane although price is a little too high that’s why it’s not 5 stars

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Rashed,

      Your investment will be worth it. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Amazing Gift

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing product and an amazing gift. I gave this to my girlfriend for her birthday and she absolutely loved them. I tried them for myself, and I can assure you that these are 100% worth the price

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Joseph, Awesome! We are so glad to hear that you are enjoying your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US