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Customer Ratings & Reviews

Your price for this item is $289.99
The comparable value price is $349.99

Customer reviews

Rating 4.7 out of 5 stars with 12458 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 292 Showing 5,821-5,840 of 12,458 reviews
  • Rated 5 out of 5 stars

    Favorite pair ever!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I used to own the M3 pair. These are much more comfortable and they have a few more perks than the M3. You can set it up so that the music stops when you start talking and then starts playing your music when you stop talking. Love it.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Murkzi,

      Great! We're glad that you are enjoying the upgrades on the WH1000XM4 like the Speak-to-Chat function. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Add to your entertainment

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is amazing. I have gone out of my way to use my headphones throughout the day just so I can sit back and enjoy how immersive the headphones are. Once the wife sees them on me there’s no chance any words she’s speaking to me will get thru! she’s completely blocked out. A plus!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Gaming101,

      Great! Good to know that these headphones are perfect for your lifestyle. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.

      ~Ralph Sony_US

  • Rated 5 out of 5 stars

    Outstanding Product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product. Noise-canceling improves the quality and enjoyment of the music. And you can control the headphones with hand gestures. I recommend the purchase of the product.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi oventurini,

      Perfect! We're glad that you are enjoying the noise canceling function and touch controls of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Solid Connection

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best Bluetooth 5.0 Headphones for music lovers. Bluetooth 5.0 gives you highest resolution sound quality and longest range with solid connection streaming. You won't be able to tell the difference from hard wired connection. Sony made this perfect for Bass lovers.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BB8R2D2,

      Great! We're glad that you are enjoying the bass quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Christmas Gift

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought these for my girlfriend and she LOVES them! She uses them everyday and they last quite a while between charges.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello JaydenThePayden,
      Perfect! We're happy to hear that your girlfriend loves her WH1000XM4 especially the battery life of the headphone. Surely, she will enjoy this one. Thanks for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Excellent Quality Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very pleased with these headphones. The noise-canceling is superb. They are easy to set up and use. The sound quality is amazing. I like that they come with a physical cord for those times when you don’t have wi-fi capability. These are definitely worth the price.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DDuea, We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
      -Craig Sony_US

  • Rated 5 out of 5 stars

    Best headphones yet

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good headphones the quality the sound the case they come in everything you expect from an awesome pair of headphones

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello BenjaminC,
      That's is perfect! We are very happy that you like the audio quality and the protective case that came with it. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco Sony_US

  • Rated 4 out of 5 stars

    Great sound and setting customization

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great so far! Sound quality is very nice and the controllable settings in the app are fantastic! The only thing that is not great is that it kind of falls forward if I lean over, even on the tightest setting.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Nicky, we're glad you like the sound quality and the Headphone Connect app of our product! We appreciate your feedback regarding the headband of your Sony unit. You can slide to adjust the length of the headband using the slider. It is recommended to check this link when wearing the unit:

      https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002928786.html?search=wearing

      If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:

      Thanks for choosing Sony. ~Earl Sony_US

  • Rated 5 out of 5 stars

    Love it!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loved the color and the quailty build. The sound is amazing and the ANC is really the best! Saw it on sale and had to buy it because people raved it and now im one of them. 100% would recommend.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Sparky1990, Awesome! We are so glad to hear that you are enjoying your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Sony Headphone the best

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I enjoyed this Sony headphone as the noice cancelling is great and it uses a usb-c cable. Also, the way it pauses the music when you talk is amazing. It does it automatically. I would definitely select these over the AirPods max.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Maui488,

      Fantastic! We are truly happy to hear you are satisfied with the exceptional performance of your WH-1000XM4! We are also thrilled that you're enjoying the amazing noise canceling, USB-C charging feature, and Speak-to-Chat function of these headphones.

      The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.

      Thank you so much for the 5-stars review and for choosing Sony!

      - Romeo Sony_US

  • Rated 5 out of 5 stars

    Excellent travel headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent travel headphones. Love the pass thru features and noise cancellation quality. The blue color is subdued luxury. Would definitely recommend.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Zain, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4 headphones! The WH-1000XM4 is designed, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Best gift

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect gift for my daughter. Got it on sale $120 off plus 5% its a no brainer. She says sound quality is better than airmax.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Evanlea, thanks for choosing and purchasing our product. It is very nice to hear that your daughter is enjoying the sound quality of our product. The WH-1000XM4 is designed with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! ~Earl Sony_US

  • Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are some of the best noise canceling headphones ive ever owed, i recommended these for those that like to drown out the noise while trying to relax.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DavidB, Awesome! We are glad to hear that you are happy with your purchase! The WH-1000XM4 is designed, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    High quality

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality and noise cancellation is perfect super glad I made this purchase

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Nathaniel, Thanks for the 5-star rating! We're glad you are impressed with the sound quality. Enjoy and thanks for choosing Sony. -Craig Sony_US

  • Rated 5 out of 5 stars

    Awesome mid range $ headphones!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have the Powerbeats pro which I was blown away with, these are even better! I suggest looking up some good eq settings for the app though, they don’t come out of the box that impressive.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SwarleyJ, Glad to hear that you are happy with your new WH1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancellation, exceptional sound quality, and smart listening that adjusts to your behaviour and your location. -Carl Sony_US

  • Rated 5 out of 5 stars

    Great noise reduction headphones

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My boys love these headphones but I don’t as they are a little too good with noise reduction when I’m trying to get their attention. Lol

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Dorian! We are so glad to hear that you are happy with your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Great set of headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great set of headphones. Overall the headphones are fantastic. The Sennheiser Momentum 3s do have more bass without any EQ, but the comfort and noise cancelling are superior. With the sale due to the holidays, no regrets with this purchase.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi emiranda2285,

      You made the right choice with the Sony WH1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    The best over ear headphones.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are the best pair of headphones I've ever used. Sound is fantastic. The noise canceling is unbelievable. Got people yelling around you? Boom no problem put these bad boys on and you can't hear anything but your music or podcast. Do yourself a favor and buy these.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SMALBA,

      You definitely made the right choice! Sony’s industry-leading noise cancellation evolves to further immerse you in your music. The addition of Sony’s proprietary HD Noise Canceling Processor QN1 masterfully eliminates the noise around you. Listen all day with up to 30 hours of battery life. Quick charging gives five hours of playback with just a 10-minute charge.

      To get the most out of your WH-1000XM4, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thanks for choosing Sony.

      ~Ralph Sony_US

  • Rated 5 out of 5 stars

    Amazed...!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The price and quality is unmatchable. The sony app is one of the best out there.Sound clarity in this headphone is really nice.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Karn,
      Great! Worth every penny, right?! We're very happy that you appreciate the sound quality of our XM4 as well as the Sony app. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! - Marco Sony_US

  • Rated 4 out of 5 stars

    Noise Cancellation.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Noise cancelling by far the best thing. I don’t think the build quality is that great. Don’t like the folding ear piece. Music quality is good. Price is great.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TMAN, we're glad you like the noise canceling feature and sound quality of our product. We appreciate your feedback regarding built quality of your Sony unit. Thanks for choosing Sony. ~Earl Sony_US