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Customer Ratings & Reviews

Your price for this item is $289.99
The comparable value price is $299.99

Customer reviews

Rating 4.7 out of 5 stars with 12458 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 295 Showing 5,881-5,900 of 12,458 reviews
  • Rated 4 out of 5 stars

    Performance

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing sound, the headband is little hard, the bass is good

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Ring! Glad to hear that you are happy with the sound quality of your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Best headset

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the greatest wireless headset that I was looking for and found this that fullfill that I needed it. Best Sony headset ever and very confortable to use.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Pa10131993, Excellent choice! We are so glad to hear that you are happy with your purchase! The WH-1000XM4 is designed, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Best headphones

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound quality and durability of these headphones is amazing

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KulwinderK, perfect! You've certainly made a great choice! We're truly delighted to hear about your satisfaction with the amazing sound & quality of your WH-1000XM4. Thank you so much for your purchase and for choosing the best brand, Sony! - Romeo Sony_US

  • Rated 5 out of 5 stars

    Sony noise canceling headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I owned a pair of the precious model and they are still doing great i bought my girlfriend a pair she loves them

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Done,
      Wow! It's nice to hear that you and your girlfriend loves the quality and performance of our WH1000XM4. Thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Perfect for the shop.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got these for my woodworking shop. Love the noise control options, so that I can wear the headphones and still talk, all while maintaining safety for my hearing. Plus the battery lasts forever, even while listening to my books all day.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Shadedtreewoodpro,

      Great! We're glad that these headphones are perfect for your lifestyle. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Hands down the best headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love these headphones, they are awesome. I use them for everything. Its pretty good with tuning out the background noise. You wont regret this purchase.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Yoshi, we're glad you love our product. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY! ~Earl Sony_US

  • Rated 5 out of 5 stars

    Amazing!

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love them! Would re-Buy them again and again! Previously had a different brand no comparison, returned for these and so happy that I did.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for your positive feedback on our WH-1000XM4, Kevin! We are very glad to hear that you love them and would choose to buy them again and again. It's great to know that our product stands out compared to other brands and that your decision to switch to Sony has made you happy. If you ever need any assistance, don't hesitate to reach out.
      Thanks for choosing us!
      Gus Sony_US

  • Rated 5 out of 5 stars

    Wireless Headphones

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The headphones were a Christmas gift to my grandson attending Stanford and is very happy with them. Blocks out noise.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello BigC,
      That is awesome! What a nice Christmas gift and congrats to your grandson. He will definitely enjoy this one for sure, especially the noise canceling feature of the XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If he hasn't already, please tell him to check our Sony Headphones Connect app which will let him fine-tune his music to his liking! Thank you for choosing Sony! - Marco Sony_US

  • Rated 3 out of 5 stars

    Nice sound but not loud enough!

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound is crisp and the noise cancelling is excellent. But I’m very disappointed in the volume maximum of the product. It truly is not loud enough for my satisfaction. Very disappointed that a $324 pair of headphones is not loud enough for my liking! I owned a Beats pair and they were so much better!

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi there, While we are glad that you are happy with the sound quality and performance of the headphones, we are sorry to hear that the bass did not meet your expectations. We want to make sure you are getting the most out of your headphones. Please make sure you have downloaded the Sony Headphones Connect app. There you will find all sorts of tools to fine-tune your WH1000XM4 and maximize the volume to your liking. There is even an EQ for bass and treble sound.

      Regards,
      Carl Sony_US

  • Rated 5 out of 5 stars

    Great sound!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The headphones are easy to carry and sound amazing. The noise cancellation feature is great and customizations you can do are also good

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Adrian, Awesome! We're glad that you love the sound quality, and lightweight-weight design. With intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Craig Sony_US

  • Rated 5 out of 5 stars

    XM4

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product overall. World best noise cancelling headphones though i still hear some white noise when i stop playing the music maybe that's just me. It easy to set up and with the ability to connect to two devices at once that's a plus.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi lkan, we are so glad to hear that you are happy with the noise cancelling and multipoint feature of your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Great Head Phones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Took a little time for me to figure out how it all worked, but I LOVE these headphones. Very functional, cancels the noise enough for me to focus and I can use them for so many things. I wanted a good brand and product. I got what I was looking for , in spades.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Mountainlight, we're glad that you're able to figure out how these work. We also appreciate that you love functions and features of the WH1000XM4. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin Sony_US

  • Rated 5 out of 5 stars

    The best I've ever had

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have never owned great headphones, until now! The sound is amazing, but the noise canceling is what makes this headphones GREAT! I highly recommend this, especially for students. When I study, I put this on and I can't hear a thing, not even when the air conditioner kicks on.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Cass, we're glad that you found the perfect headphones for your needs. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony. ~Ralph Sony_US

  • Rated 5 out of 5 stars

    Great ear phone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very comfortable ear phone, sound is amazing l like the totality of the sound expierence. I will enjoy listening to all my music with this device .

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RaymonP, we're glad you like the comfort and sound quality of our product! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing SONY! ~Earl Sony_US

  • Rated 5 out of 5 stars

    Excellent quality

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best wireless headphones ever. My go to headphones for gym. Excellent noice cancellation and multiple device connection is very convenient. Sometimes “Speak to chat” feature turns ON randomly and that annoying otherwise its a great headphones

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Althaf,

      Awesome! We're glad that these headphones are perfect for your lifestyle. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    gym headphones

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome sound quality, perfect for the gym, works great with the spp

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jane,

      That's great! We're glad to hear that you like the sound quality of the headphones. Thank you for choosing Sony!

      -David Sony_US

  • Rated 4 out of 5 stars

    Excellent sound

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound and battery life. I do experience lag when connected to the tv to watch movies.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Bobby,

      We're glad that you like the sound quality and battery life of the headphones. It's unfortunate that you're experiencing delay or lag when watching movies. Make sure to install the latest software version of the headphones (via the Sony Headphones Connect app) for optimum performance.

      The audio playback on this unit may be delayed from that on the transmitting device, due to the characteristics of Bluetooth wireless technology. As a result, the sound may not be in sync with the image when viewing movies or playing games. Thanks for sharing your feedback and for choosing Sony.

      ~Ralph Sony_US

  • Rated 5 out of 5 stars

    Great headset and comfortable.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound. I actually turn the noise cancellation feature down lower using app as it messed with my equilibrium. Weird experience but no uncommon for noise canceling for headsets.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DannyC, Thank you for the 5-star rating! Good to know you like the great sound quality and comfortable fit of your Sony WH-1000XM4. And we're happy to hear you've managed to adjust the noise cancelling level for optimal experience. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    ANC Sony headphones

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These work great. I have high functioning Autism and these help me destress in crowds.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Duckbutter1977,

      We're deeply moved to learn your WH-1000XM4 headphones are making such a positive impact by helping you de-stress in crowds.

      Knowing that our noise-canceling technology provides you with a sense of calm and helps you navigate your day is truly the highest compliment. That's exactly why we strive to create products that enhance well-being.

      Thanks for choosing Sony!

      Sincerely,
      Jenn | Sony Social Media Team. Sony_US

  • Rated 5 out of 5 stars

    Sony xm4

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best headphones I’ve owned for the gym,yard work,and general use

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JMS15,

      We're so glad you're enjoying the WH-1000XM4 headphones and that they're hitting the mark for all your activities. We appreciate you sharing your experience.

      Thanks for choosing Sony.

      Best regards,
      Eliab sony-global