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Customer Ratings & Reviews

Your price for this item is $289.99
The comparable value price is $349.99

Customer reviews

Rating 4.7 out of 5 stars with 12459 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 298 Showing 5,941-5,960 of 12,459 reviews
  • Rated 5 out of 5 stars

    My Personal Sound

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are excellent headphones. Great for school and home. You can hear every note of musical instruments.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi lykearoq, We are happy to hear that you now have a great pair of excellent headphones for school and home. Thank you for your purchase. Enjoy your music! Vincent Sony_US

  • Rated 5 out of 5 stars

    Headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very well noise cancellation headphones, I can recommend everyone to buy this

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi EvaB, Thank you for your review! We are glad to hear that you are happy with the sound quality, features and exceptional noise cancellation of the WH-1000XM4 headphones! We appreciate the recommendation as well. Thank you so much for choosing Sony! -Jess Sony_US

  • Rated 4 out of 5 stars

    Quality headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very high quality headphones that does its job of noice cancellation

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Dang, Excellent choice! We are so glad to hear that you are happy with your new WH-1000XM4! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Sony Headphones

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are perfect! I never had high end headphones before but the sound quality in these are so clear. I also like the multi tasking for answering phone calls and how it pauses the music when you take them off so you don’t miss anything.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Semmons, You've made an excellent choice! We're very pleased to hear you're enjoying the audio clarity, speak-to-chat, and automatic audio detection feature of your new headphones.  Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam Sony_US

  • Rated 5 out of 5 stars

    Best headphones

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve never had noise cancelling headphones before, so I don’t have anything to compare these to, but they’re awesome. I can’t believe how much I needed the quiet while listening to music or even just doing tasks like studying!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Great, You've made an excellent choice! Good to know you're enjoying the industry-leading noise canceling feature of your Sony Headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam Sony_US

  • Rated 4 out of 5 stars

    Great headphones, Some quirks, A bit overpriced

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Big fan of the sound. 360 audio is amazing. You can really hear the surround sound. A few cons... I don't like the case at all. I think it's difficult to fold up the headset to fit inside the case. These headphones ARE NOT for working out. Battery life isn't 30 hours when you're blasting music (makes sense) but is still pretty long. Overall, if the price was maybe ~$50-75 cheaper., I'd be very happy and give it 5 stars.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Alex, we're glad that you like the 360 Reality Audio feature of the headphones. Your feedback about using it for working out, battery life, and the supplied case is greatly appreciated. This will certainly help us improve our products. Thanks for choosing Sony. ~Ralph Sony_US

  • Rated 5 out of 5 stars

    Awesome Head Phones

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound is awesome love the app the controls all the settings.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RafaelO, Thank you for sharing your thoughts and experience so far using your Sony WH-1000XM4. We're glad you love the exceptional sound quality and overall features of your headphones. It's good to know you're utilizing the different customizations and built-in equalizer on the Sony Headphones Connect app. Thank you for leaving us such a wonderful review and for choosing Sony! -Jess Sony_US

  • Rated 5 out of 5 stars

    The best headset

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound quality is amazing, I also use it for playing video games and listening to music (Incredible sound that it makes all the noise around it disappear, and you end up with an incredible experience!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Whattalol,

      Amazing! We're thrilled that you are enjoying the sound quality and noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Best Headset

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound quality is amazing, I also use it for playing video games and listening to music (Incredible sound that it makes all the noise around it disappear, and you end up with an incredible experience!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Whattalol, We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin Sony_US

  • Rated 5 out of 5 stars

    Very nice

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My kid loves it so much .she plans will buy another onr

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TommyL,

      We're so glad your daughter is enjoying her new headphones, and it's a huge compliment that she's considering another pair. The WH-1000XM4 headphones are designed to provide an excellent audio experience, and we're happy they've been such a hit. We appreciate you sharing your positive feedback.

      Thanks for choosing Sony.

      Best regards,
      Eliab sony-global

  • Rated 5 out of 5 stars

    Noise canceling Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These were perfect noise cancelling headphones. These color was different and perfect to stand out from just black.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RobinW, we're glad you like your new headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! ~Earl Sony_US

  • Rated 4 out of 5 stars

    Loose fit

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are a little loose for moving around, but sound good and battery life is great

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Foxx, Thank you for sharing your experience. While we're glad you like the sound quality and battery performance, we're sad to hear that you have concerns with the fitting. This is not the usual case with our XM4. We recommend to try and adjust the headband of your XM4 to the desired fit but it will not hurt your head or ears. By this, the headphone will stay on your head. Enjoy and thanks for choosing Sony. -Craig Sony_US

  • Rated 5 out of 5 stars

    Differencemaker.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Came from the AirPods Pro over to these and not looking back. Amazing quality and robust features - still finding more. The Midnight Blue color is sick. Only drawback is that your ears and head will need a break after a few hours.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello moonshineStill,

      Thank you so much for the 5 Star review!

      We are so happy to hear you are satisfied with the incredible quality, exceptional features, stylish color, and overall performance of our WH-1000XM4.

      We greatly appreciate your feedback when wearing these headphones for a few hours. You may refer to the following link for information on why do ears hurt when putting on and wearing headphones:
      https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00015243

      The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.

      Thank you so much for purchasing our WH-1000XM4 & 5-stars review and for choosing Sony!

      - Romeo Sony_US

  • Rated 5 out of 5 stars

    Sony WH M4 Headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent headphones, great sound quality, easy to use, only shortfall is the microphone isn't good

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello ZackR,
      Thanks for the feedback. It's nice to know that you appreciate the audio quality of our WH1000XM4 and its performance. Thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    All around great for this price

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had this for more than a year. Very durable, smooth, light. Cant go wrong with this compared to 2023 headphones, still competes.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello AvazjonA,
      Nice! Worth every penny, right? Thank you for sharing your experience with our Sony WH1000XM4. We are pleased to hear that you enjoyed the durability, smooth, lightweight design of your XM4. Thank you for your purchase and for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Wireless headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I tried the ear pods, doesn't work for me. These headphones work much better.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Headphones, we're glad you like our product. Thanks for choosing Sony. ~Earl Sony_US

  • Rated 5 out of 5 stars

    Love

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are simply the best. I adore them. A superb listening experience.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ErinF,

      Perfect! We're glad that you are enjoying the sound quality of the headphones. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Best headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are the absolute best headphones for anyone needing to drown out any type of noise from children, cars, airplanes,or a crowded station, and the sound quality is so immersive it really lets you feel the music differently. Every time I put these on I’m in my own world

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Thomas,

      Great! We're happy to hear that these headphones are perfect for your lifestyle. Sony’s industry-leading noise cancellation evolves to further immerse you in your music. The addition of Sony’s proprietary HD Noise Canceling Processor QN1 masterfully eliminates the noise around you. Listen all day with up to 30 hours of battery life. Quick charging gives five hours of playback with just a 10-minute charge.

      To get the most out of your WH-1000XM4, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thanks for choosing Sony.

      ~Ralph Sony_US

  • Rated 5 out of 5 stars

    Very happy

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Incredible noise cancelling. Can finally listen to audiobooks or music in peace. Audio quality is good after researching EQ values for the stock app.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Byulos, That's amazing! We're delighted to hear that you're enjoying the incredible noise cancellation and great sound quality of these headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY! -Sam Sony_US

  • Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I walk to work and I've gone through a few pairs of headphones but these have been the best I've had

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SethM, awesome! We're glad you like our product. Thanks for choosing Sony. ~Earl Sony_US