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Customer Ratings & Reviews

Your price for this item is $289.99
The comparable value price is $349.99

Customer reviews

Rating 4.7 out of 5 stars with 12466 reviews

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Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 306 Showing 6,101-6,120 of 12,466 reviews
  • Rated 5 out of 5 stars

    Great Sound in Headphones.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good quality sound…reasonable price. I had planned on buying Bose but, was pleasantly turned on to these by a crew member.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Louise, awesome! We're glad you like the sound quality of our product! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. ~Earl Sony_US

  • Rated 5 out of 5 stars

    Exellents product

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The audio is spectacular, it has great sound fidelity, and the characteristics it has exceeded expectations, it is a very good product

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SoniaF, Awesome! We are glad to hear that you are happy with your new WH-1000XM4 headphones! The WH-1000XM4 is designed, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Best headphones ever

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are one of the best headphones I have ever used I recommend these if u need a good noise canceling headphones

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ConnorB,
      Thank you for recommending our Sony WH1000XM4. We're very happy that you are pleased with the noise canceling feature of our XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Don't be cheap

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Incredible in every sense of the word. Noise canceling is second to none. Build quality is great, it comes with an extremely nice hardshell case. If you looking for perfect sound, try these, plus the app and eq settings make it even better.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Audiolover, We are thrilled to know that you like most of the features and capabilities of your Sony wireless headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! -Vincent Sony_US

  • Rated 5 out of 5 stars

    Easy checkout and good service.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was able to ask for some help regarding the multiple headphones you guys had. Was able to get some associates help with the final decision.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello JorgeLoz, thank you for sharing your experience! We are thrilled to hear that you are pleased with your WH1000XM4 and that you received excellent guidance during your purchase. Thank you for choosing Sony. Best regards, -Jenn. Sony_US

  • Rated 5 out of 5 stars

    Noise cancelling

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Working from home can be a cacophony of leaf blowers and landscapers. These headphones did the job well enough to be able to hear and concentrate in meetings. Easy to set up with my smart phone and comfortable to wear for long periods on blue tooth.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi NoNoise,

      We're glad that these headphones are perfect for your lifestyle. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!

      ~Ralph Sony_US

  • Rated 5 out of 5 stars

    GREAT Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I gave these headphones to my daughter as a Christmas gift. They at best in the top 2 headphones I have ever used. The clarity, sound and over quality make these headphones a must have for any listening pleasure.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi NeNesPhones, We are glad you chose our noise canceling headphose for your daughter. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to her behavior and her location. Using the Sony Headphones Connect app, Ambient Sound Control lets her adjust the volume of background sound and gives her the option to allow voices alone to be heard. Meanwhile, the Equalizer lets her customize sound levels to suit her music. Thank you for trusting Sony! Vincent Sony_US

  • Rated 5 out of 5 stars

    Unmatched noise cancellation

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best noise cancellation I have ever heard(or not heard) in a headphone. Audio quality is outstanding as well.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jeff,
      That's awesome! We are thrilled to hear your satisfaction with the noise canceling capability and audio quality of our Sony WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Enjoy! - Marco Sony_US

  • Rated 5 out of 5 stars

    GREAT

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    absolutely love these! i travel a lot for work they are perfect for noise canceling.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BriannaT,

      That's fantastic to hear! We're thrilled your WH-1000XM4 headphones are perfect for your work travels and that you absolutely love the noise canceling. Safe travels and happy listening!
      Thanks for choosing Sony.
      -Eliab Sony_US

  • Rated 5 out of 5 stars

    Headphones

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones. Not too loud or too quite. Just perfect

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Cris,
      Awesome! We're glad to hear that you are having a great time with your WH1000XM4 headphones. Thanks for choosing Sony! - Kris Sony_US

  • Rated 5 out of 5 stars

    Good sound and comfortable

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Expensive but man they sound great. I've purchased before for $350 and returned because it wasn't worth it. I got them on sale for $280 and it makes it more worth it. Sound and feel is great. Controls on the side are good once you get used to them,

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Yeet, That's a great deal! We're glad to hear you feel that the excellent sound quality, comfortable fit, and user-friendly controls of the WH1000XM4 is worth it. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Your feedback about the Sony app and touch controls is greatly appreciated. This will certainly help us improve our products. Thanks for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    Amazing Headphones!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are made with excellent quality! I love how you have a variety of options to adjust the sound. An added bonus is the sturdy zipper case that guarantees protection for your headphones.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi butterbean, Awesome! Glad to hear that you are enjoying your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Better than Bose

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent wireless noise-cancelling headphones. I was skeptical about these versus the industry leading Bose, however these are working so well that I don't know how Bose will maintain their marketshare unless they make some innovative changes.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Disappointed, Great! We're glad that you like the noise canceling feature of your noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin Sony_US

  • Rated 5 out of 5 stars

    amazing and they pair with my sony bravia tv

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    they are as close to surround sound in headphones that you can get. they pair perfectly with my Sony Bravia tv. while gaming on the ps5 just simply touch the side of the headphones to adjust sound settings. love em!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi jarhiker,

      Great! We're glad that you are enjoying the sound quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best headphones. Lightweight and the customizable eq is the best part.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Leah, Great! We're very happy to hear you like the lightweight design and customizable EQ of your new Sony WH1000XM4. Thanks for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    Best purchase of the year

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing sound quality and noise cancellation. These were expensive but I still think it was the best value for what you get. Other headphones that are more expensive sound the same to me. I take these with me everywhere I go. Worth every penny

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Mags, we're glad you like the sound quality of our newest industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl Sony_US

  • Rated 5 out of 5 stars

    Best overall.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is such a great value. The sound quality and the ability to connect to my PC and phone at the same time is awesome.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jesse, Thank you for the great feedback! We're pleased to hear you like the superb sound quality, multipoint connection feature, and overall value of your Sony WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam Sony_US

  • Rated 5 out of 5 stars

    Worth it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the real deal for noise cancellation. Impeccable quality.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BibekB, we're glad you like the noise canceling feature of our product. Thanks for choosing Sony. ~Earl Sony_US

  • Rated 5 out of 5 stars

    Great head phone.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Birthday present for the Daughter. She loves them over her Beats from two years ago. She is picky about the fit over the ears, she loves these. Noise canceling is great. She also says the quality of the sound is awesome.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi jaylind,
      Thank you for writing this amazing review! This is definitely a great choice of gift for your daughter's birthday and we are glad she loves her new headphones particularly with its amazing noise canceling features and sound quality. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! - Kris Sony_US

  • Rated 5 out of 5 stars

    Gets The Job Done

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are my favorite headphones that I have purchased. They are better than the Bose headphones I had. Sony 360 Is still limited but the headphones work great with Apple Music and Tidal. Tidal sounds the best with these headphones.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Cadence, Awesome! Glad to hear that you are happy with the overall performance of your new WH-1000XM4 and that you are happy with the purchase. If you have not already, you may download the Headphones Connect app to access our features which include the equalizer to fine-tune your listening experience. Regards, Carl Sony_US