Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 11047585
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Great fit and noise canceling
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Some of the best noise-canceling headphones on the market. I upgraded from the M3's and you can tell a slight difference but mainly I just wanted the unique midnight blue color. These are definitely my go too headphones for traveling.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi xCEFx, Awesome upgrade! We are so glad to hear that you are happy with your new WH-1000XM4 headphones! Our WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Carl
Worth it!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s amazing an improvement over the xm3 got them on sale worth every penny even if it wasn’t on sale
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Olville, wow! We're glad you like our product! Thanks for choosing Sony. ~Earl
Chose over Bose.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are genuinely remarkable headphones. Great sound and noise cancellation. I’m not particularly tech savvy, but the tutorials are quite useful in learning how to use these headphones. Worth the price.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GrowingOld,
Awesome! We're glad that you like the sound quality and noise canceling function of the headphones. Help guides and manuals are also available on our support website:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Best noise canceling of my life
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The noise canceling feature saved me on a long flight while sat behind a literal *row* of toddlers. I will never fly without these again.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AnnaW,
That's very nice! We're glad to hear that we can help you out with your flight using the noise canceling of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-David
Really good value headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.For 350$ these headphones have a great value for the sound and features it packs, for sure better than any headphones around this value, Bose 700 can’t compare to this at all. But if you “got money”, AirPods max is beyond this.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nova,
You made the right choice with the Sony WH1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Sony headphones set the bar once again.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound excellence! Reminds me of the old school studios. Deep rich sound with full spacial submersion.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MarcusW, Excellent choice! We are glad to hear that you are happy with your purchase! Thank you for choosing Sony! -Carl
Leader of the class
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely near perfect set of noise-cancelling headphones. Easily the best pair I’ve ever owned. Believe the hype. I work in a very noisy (90+ Decibel) work place and these headphones are the truth.One of the best purchases I have made in a long time.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Truplaya62650, we're glad you like our newest industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl
Best headphones!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The are definitely the best headphones money can buy!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi R284!
Thanks for your 5-star review! It is truly wonderful to know that you're enjoying the WH-1000XM4 headphones.
With our WH-1000XM4 you can enjoy a powerful noise cancellation feature with Dual Noise Sensor technology.
We appreciate you choosing Sony!
Best regards,
Estefany
Amazing Headphones!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Big improvement over XM3's! I utilize these to edit Multi-track projects so the neutral sound these provide is amazing, ESPECIALLY AT THIS PRICE!! The Noise cancelling when wearing on trips is insane! Trust me...we will not regret purchasing these!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi tsweezy,
Awesome! We're glad that upgrading to these headphones was worth it. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
-Ralph
GREAT HEADPHONES
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing! I love these headphones so much. Perfect for studying and for nice walks in the park.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello ChaseJ,
That is awesome! Thank you for your feedback and we are truly happy that you love our WH1000XM4. Thanks to its awesome noise canceling capability, you can now study without any distractions or can walk in the park without any unwanted noise. Thank you for choosing Sony! - Marco
Best on the Market
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best on the market. Noise cancelling is excellent. Switches modes when you walk or go into other noisy environments. Pauses when you take off, resumes when you put back on. And pauses when you start talking...yep you need these. I have all 3 colors.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi mike,
You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!
~Ralph
Amazing
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing!! Used them on my 8hr road trip and it got rid of the road noise. Excited to see what being on a plane os like. Love the feature that lets you hear noise outside your headphones when you want to. Also a competitive price.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rick, That's great! We really love to hear you like the impressive noise cancelling feature and sound quality of our industry-leading, Noise Canceling headphones WH-1000XM4! It's good to know you're happy and satisfied with your purchase. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for your purchase and for giving the product a perfect rating! -Jess
Great device, get it on sale though
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I only returned mine because the XM5s came out right after I got these. These are incredible, Outside of the XM5s, these are the best wireless ANC headphones you can get. Would recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tyler, Thank you for giving the Sony WH-1000XM4 a perfect rating! We're very happy to hear you like the industry-leading noise cancelling feature of the WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music.
Although we regret to hear that these headphones had to be returned, we appreciate you upgrading to your new Sony WH1000XM5. Thanks for choosing Sony. -Sam
Great Purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love them they are comfortable and great sound. These are better than the Apple headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DennicejM, Thank you for the fantastic review! We're glad to hear that you love the comfortable fit and great sound quality of your Sony WH1000XM4. Thanks for choosing Sony! -Sam
Mostly Very Good.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product deserving of all the good reviews. One of the two most comfortable available, especially compared to Dr Beats. Most so-called over the ear headphones seem to be more on the ear than not with thin. hard headbands. These definitely fit well. Not brilliant for Apple users unless you're using only one device.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi wordwrangler, Thank you for choosing Sony! We are so glad to hear that you are happy with your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl
Sony XM4 headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones but the newer xm5 is available for just a smaller premium
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KevinM,
Thanks for sharing your review and experience with the WH1000XM4. You can't go wrong with these headphones! Rest assured that these also offer premium quality just like any other Sony Headphones. Thank you for choosing Sony!
-Ralph
Excellent
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Second headset I’ve purchased for my son who has extreme sensitivity to lots of noise! Love that it has white noise feature and the noise canceling is one of the best!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EricaD,
Amazing! We're glad that your son is enjoying the noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Best buy rocks
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great service and great product. The customer service was phenomenal. The product sounds fantastic.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello MachineBaby,
That's awesome! It's nice to hear your that you are pleased with the sound quality of our WH1000XM4 and the amazing customer service you received. Thank you for choosing Sony! - Marco
Not exactly sliced bread...
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor connectivity issues (even after firmware updates) and ridiculously useless "touch controls" made these without much merit in my eyes and ears. They could not hold a connection while my older Sony MDR XB950N1s worked as always, i.e., flawlessly. This was also evident in my test of the Sennheiser PXC 550iis and their Momentum 3 ANC headphones. I was not willing to keep hoping these would work. Their noise cancelling was not up to the XB950s abilities either. I may have gotten a bad seed but I was not willing to keep returning and trying another pair, so...Back they went. Others have a different experience. This is mine. Not theirs. ;-) No recommended by me at this moment in time. I settled on the Bose QC45s as the keepers of my recent ANC headphone comparison and alternate between those and my excellent Sony XB950s! The Bose are better than the XM4s but so too are my Sony XB950s. Trust me. I know what I'm doin' when I'm reviewin'.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi SSSS,
Thank you for choosing and purchasing our Sony WH-1000XM4 headphones. We are sorry to hear you are having a connectivity issue with your WH-1000XM4. Allow us to help and turn this into a pleasant experience. If the Bluetooth connection with headphones suddenly disconnects, it may be worth checking though the troubleshooting steps from the links below to isolate the issue.
When connecting the headset to a Bluetooth device, use the headset at least 10 m (30 feet) away from the wireless LAN device. If this headset is used within 10 m (30 feet) of a wireless LAN device, turn off the wireless LAN device. Use this headset and the Bluetooth device as near to each other as possible. The situation may be improved by changing the wireless playback quality settings. Set the headset to “Priority on stable connection” mode or fixing the wireless playback mode with the “Sony | Headphones Connect” app.
If the touch sensor control panel does not respond correctly, please refer to the guidelines from this link: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002758108.html
Resetting and initializing the headset may also help resolve the issue. For instructions on how to reset the WH-1000XM4 headphones, refer to the link below.
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752743.html
We want to make sure you’re taken care of. If you are still having the same issue and you still have the uni, you can email us at socialsupport@am.sony.com with the following details:
Name:
Bestbuy Username:
Model Number:
Issue:
Telephone Number:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
Jess
Very low volume, good noise cancelation
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great noise cancellation, thats about what I liked. Other than that the volume is low, you have to raise it all the way to be at a decent level, and i just used them to workout. For the price very low volume. I dont return them because im in south america and will be here for a while so im stuck with them
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Oscar, We are happy that you like the noise canceling feature of your Sony wireless headphones. Sorry to hear about the volume. You can adjust the volume of the headphone and the connected device according to your preference. You may also play different song with different quality to further isolate the issue. High-quality songs will give you louder audio. Make sure to update the firmware of the headphones by performing a software update. WH-1000XM4 headphones incorporate two technologies to maximize noise-canceling performance. These headphones have a built-in analog amplifier integrated into the HD Noise-Canceling Processor QN1 realizes an unmatched signal-to-noise ratio for low distortion and exceptional sound quality for portable devices. We appreciate your feedback.
Should you need further assistance, you can email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Vincent