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Customer Ratings & Reviews

Your price for this item is $289.99
The comparable value price is $349.99

Customer reviews

Rating 4.7 out of 5 stars with 12468 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 311 Showing 6,201-6,220 of 12,468 reviews
  • Rated 5 out of 5 stars

    Awesome!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent sound quality. Battery last long. Over all o am satisfied with my purchase.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Awesome, BrendaC! That's very generous of you! We're truly pleased to hear you love your new Sony WH-1000XM4 and this headphone delivers exceptional sound quality and long-lasting battery life. It's good to know that you are very satisfied with your purchase. Thank you so much for your purchase and for the 5-star rating! -Jess Sony_US

  • Rated 5 out of 5 stars

    Totally worth it!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased these to drown out the noise of life while doing homework and it definitely gets the job done! These were able To silence the noise In a home of 4 kids, two dogs and a restless husband! Totally worth the investment!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Leecat30, Awesome review! We are glad to hear that you are happy with the noise canceling of your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for the 5-star rating! Regards, Carl Sony_US

  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My 13 yr old originally wanted apple headphones. They ended up being painful on her ears. Bought these Sony as second choice and she loves them so much better!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MTay, Good to hear that she loves her newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin Sony_US

  • Rated 5 out of 5 stars

    Best over the ear headphones I've owned

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best over the ear headphones I've owned. Noise cancelling is great and pairing was easy with the required phone app. Only wish I would have waited another month as the XM5's are coming out soon

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi bjahns, We are glad to hear that you are enjoying your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound quality is awesome. I been wanting to buy this ever since it was always on TikTok. It was a right decision to buy it

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Reizel,

      You made the right choice! We're always happy to hear from you. We're glad to hear that you like the sound quality of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony and we hope you enjoy your headphones from here on out. Have a great day!

      -David Sony_US

  • Rated 4 out of 5 stars

    Excellent headphones.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent sound. Good noise cancelling. Comfortable. We'll made and sturdy.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi John,

      You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really good heaphone, use them everyday and they are perfect for an evryday use, i really like them.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RosaiselaL, we're glad you like our product! The WH-1000XM4 is designed with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! ~Earl Sony_US

  • Rated 5 out of 5 stars

    Great sound, features and quality

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have the Sony h.ear on 2 (910 or 900 I think) I was so impressed with these an still am. I picked up the xm4 on a good Christmas price. These are amazing. Great noise canceling and features. Sound is amazing. The spatial feature is very cool!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Mdspurbe,

      You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!

      ~Ralph Sony_US

  • Rated 5 out of 5 stars

    Sexy wexy headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Yea they sound good, dont doubt yourself. Get it. You know tou want it. Wait for a sale. Thats what i did. Though they put a goid pressure on my ears maybe its the ANC or just me with poop ears. They good overall sound sexy.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello BlackMan99,

      Thank you for the positive feedback regarding the headphones. The WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony!

      Regards,
      David Sony_US

  • Rated 5 out of 5 stars

    Great But (home) headphones

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don't recommend for gym Very Classy good sound. Love for music and laptop usage. Not recommend for gaming.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Alejandro,
      Thank you for the 5-star rating! We're glad to hear your enjoyable listening experience with your new Sony headphones. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Kris Sony_US

  • Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Work great i need to concentrate when im doing my online classes. I dont hear anything in the house except my class when i use these

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Linda,

      Thank you for the purchase! We're glad to hear that you like the headphones for your online classes. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony!

      -David Sony_US

  • Rated 5 out of 5 stars

    Better then the rest

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The hype is real. The sound quality is better then any headphones I have owned for the last 30 years.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi OLED4ever, That's awesome! We are truly happy that you love your Sony WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If she hasn't already, please tell her to check our Sony Headphones Connect app which will let her fine-tune her music to her liking! Thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Nice gift

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a gift for my daughter for Christmas. It is lightweight and seems so much more convenient than the wired headphones from back in the day. She has not used them yet, but it's exactly what she wanted.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi nicmonmom,

      You made the right choice with the Sony WH1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Very satisfied with customer service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m sure these were really good headphones. If I didn’t already have a pair of my own, I would’ve kept them for myself. They were a Christmas gift and they weren’t my family member wanted. That’s why I returned them.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Headphones,

      Thank you for your thoughtful review about the Sony XM4 Headphones! While it’s unfortunate they weren’t the right fit for your family member, it’s great to hear you were very satisfied with the customer service experience.

      We appreciate your trust in Sony and hope you’ll consider us again for future gifts or personal use! -Maria Sony_US

  • Rated 4 out of 5 stars

    Worth the money

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these headphones. The battery last a long time. Audio is amazing.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jose,

      We're glad that you like the battery life and sound quality of these amazing headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Sony 1000XM4 Review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent Headphones. Totally worth it! They are working super well according to my expectations.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Jesal,
      That's awesome! Thanks for sharing your feedback and it's nice to hear that you like the performance and quality of our WH1000XM4. It is really worth every penny! Thanks for choosing Sony and enjoy! - Marco Sony_US

  • Rated 5 out of 5 stars

    Great sound

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They sound great. The noise canceling feature is awesome.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JjesusA, Thank you for the 5-star rating! We're glad to hear that you like your new Sony headphones. Thank you for supporting Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Amazing noise canceling

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great noise canceling, some of the best headphones I have bought, kinda suck that they are not water proof but still great for the gym

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi GusR, we're glad you like our product! We appreciate your feedback regarding your SONY unit. Unfortunately, this headset is not waterproof. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY! ~Earl Sony_US

  • Rated 4 out of 5 stars

    Awesome headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound!!! Best purchase!!! Very comfortable to use.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Great, Awesome! We're glad that you are enjoying the sound quality and that you find these headphones comfortable to use. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Ralph Sony_US

  • Rated 5 out of 5 stars

    Good head phones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Merge yourself into another world with noise, canceling, the app features help you finding your listening experience

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi StevenT, That's awesome! We're glad you like the sound quality of our product! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Craig Sony_US