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Customer Ratings & Reviews

Your price for this item is $289.99
The comparable value price is $349.99

Customer reviews

Rating 4.7 out of 5 stars with 12468 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 313 Showing 6,241-6,260 of 12,468 reviews
  • Rated 5 out of 5 stars

    The best headset

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a gift for my husband and he loves it so much. He’s very happy with this product. He had tried the more expensive and well known brand and returned it and got this one instead. Very happy and would highly recommend it.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Margie, Great Choice! Choosing these headphones will definitely be worth it. We're happy to hear this was a great gift to your husband and he is having an enjoyable listening experience with his new WH-1000XM4 Wireless Noise Canceling Headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for sharing this awesome feedback and for the 5-star rating! -Jess Sony_US

  • Rated 5 out of 5 stars

    Best headphojes

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are the best headphones ive ever had. The noise cancelling is amazing

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Ashbash72710,

      You made the right choice! We're thrilled that you are enjoying the noise canceling function of the headphones. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 4 out of 5 stars

    headphone upgrade

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic sound, light, easy to setup and use, good for music and phone calls

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Wassman1, Thank you for the 5-star rating! We are glad to hear that you are happy with your purchase! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Great Option If Loud Environments Make It Hard

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really great headphones, they cancel out noise and help when things tend to be loud. I definitely recommend these

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi EnderDragon,
      Thank you for your purchase and for your recommendation. We're glad to hear that you are pleased with the noise canceling feature of our Sony WH1000XM4 and helped you blocked surrounding noise when needed. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Good Sound Quality

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound quality is amazing. I love the headphones so much.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Awesome, CamillySh! Thanks for the 5-star rating. We're glad you like your new headphones. Enjoy and thanks for choosing Sony. -Craig Sony_US

  • Rated 5 out of 5 stars

    Sony M-4

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    To me these is the best of the best really good on everything

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi OmarP, we're happy to know that you are enjoying your new headphones! Thanks for choosing Sony! ~Earl Sony_US

  • Rated 5 out of 5 stars

    Best headphones

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is prolly the best daily use headphones I have purchased

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AnimR,

      You made the right choice! We're glad that these headphones are perfect for your lifestyle. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Best value in wireless headphone

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Compared these to Bose, JBL, Sennheisser, and several other brands. The Sony's had the best noise cancelling and were more comfortable to wear. I used them on multiple flight across country and highly recommend.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TVGuy, That's perfect! We really love to hear you like the impressive noise cancelling feature and overall comfort of our industry-leading, Noise Canceling headphones WH-1000XM4! It's good to know you're happy and satisfied with your purchase. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for your purchase and for giving the product a perfect rating! -Jess Sony_US

  • Rated 5 out of 5 stars

    Great headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You won’t go wrong with these if your want a good over ear headphone with all the bells and whistles. It’s way too big for my head though, so if you have a tiny head like me then you might not find these as comfortable as others.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Katy, Glad to hear that you are happy with the sound quality and features of your new WH-1000XM4 headphones. To reduce discomfort while wearing the headphones, try adjusting the headband and the earpads properly. These headphones actually support super-soft, pressure-relieving earpads in foamed urethane evenly distribute pressure and increase ear/pad contact for a stable fit.

      Regards,
      Carl Sony_US

  • Rated 5 out of 5 stars

    Great Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Has some audio leakage but nothing awful. App you download provides instructions to the shortcuts and has great customization. Very comfortable and lightweight

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Fantastic, Kenleigh!

      We are so happy to know your satisfaction with the customizable settings through the Sony headphones Connect app, very comfortable & lightweight design, and superb performance of these headphones.

      The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.

      Thank you for the perfect star review and for choosing Sony!

      - Romeo Sony_US

  • Rated 5 out of 5 stars

    The best Wireless Noise-Cancelling Headphones Ever

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use these with the other product I purchased from Best Buy (the SanDisk MP3 player which I have loaded up with a lot of music). I can't wait to try them on a vacation or a plane. I'm sure they will perform great.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Kevee,

      You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Buy these immediately.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Color was amazing. Sound quality great. Price was on it ($279.99). Loved these so much.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Skippy, Awesome! We're so happy to hear this WH-1000XM4 suits your needs and you like the excellent audio and its features. At Sony we strive to put forward the best possible products for our customers. Thank you for your purchase and for the 5-star rating! Have a great day! -Jess Sony_US

  • Rated 4 out of 5 stars

    Sound vs Distance

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    In comparison to my B&W PX7 these are close in comfort and ease of use. The radio is stronger and goes about 10 feet further in a straight line and 3 to 5 feet side to side. The sound is not as deep and pronounced as the B&W's but for general use its good. So trade off sound or distance. B&W's material feels finer (Carbon) and controls a little easier.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi sirtundra,

      We're glad that you like the Bluetooth range of the headphones. Your feedback about the controls, design, and sound quality is greatly appreciated.

      Regarding the sound quality, you can use the equalizer function of the Sony Headphones Connect app to tailor-fit the sound quality to your needs. You may refer to this link for more information:
      https://helpguide.sony.net/mdr/hpc/v1/en/contents/TP0001548870.html

      We hope this helps. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    It worths every penny

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the best headphone I ever had. I can hear clearly and has excellent noise cancelling.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MuluT, it is nice to know that you like our product! Thanks for choosing Sony! ~Earl Sony_US

  • Rated 5 out of 5 stars

    Nice

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best headphones in the market got them 2 years ago and still working and it’s best

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello DanielZ,
      That's awesome! We're glad that you are still enjoying your favorite music comfortably with our XM4. Thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy is my favorite store and these head phones are amazing!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AldenE,

      We're thrilled you're loving your WH-1000XM4 headphones! It's fantastic to hear that they're amazing. Thanks for choosing Sony. -Eliab Sony_US

  • Rated 5 out of 5 stars

    Must have headphone

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones. Able to connect to multiple devices and listen while canceling out noise but able to hear conversations when I want.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SRS20874, That's fantastic! You definitely made the right choice. We're glad your investment is worth it. It's amazing to hear you're enjoying all the improvements, especially the multipoint connection and quick attention features we made on these headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Thank you for leaving us such a wonderful review and for choosing Sony! -Jess Sony_US

  • Rated 4 out of 5 stars

    The Unicorn of HeadPhones!!!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are the best headphones ever created. The detail in sound is remarkable. The noise cancelling is phenomenal and the bass responsiveness is crisp and tight. Such an enjoyable experience listening to music. They literally transport you directly into your music. I can go on and on about these fantastical unicorn of headphones

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi there! Awesome! Glad to hear that you are happy with your new WH-1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. -Carl Sony_US

  • Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing quality! Great sound! Easy to connect. Glad I purchased.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jess, Awesome! We are glad to hear that you are happy with the sound quality of your newly purchased WH1000XM4! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones with amazing quality. Noise canceling is also a great feature

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Cjb1998,
      Great! It's nice to know that you are amazed with the sound quality and noise canceling capability of our XM4. Thank you for choosing Sony! - Marco Sony_US