Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- |
- SKU:
- 11047585
Customer reviews
Rating 4.7 out of 5 stars with 12251 reviews
(12,251 customer reviews)Rating by feature
- Sound Quality4.9
Rating 4.9 out of 5 stars
- Battery Life4.8
Rating 4.8 out of 5 stars
- Connectivity4.7
Rating 4.7 out of 5 stars
to a friend
Rated 5 out of 5 stars
Great headphones!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely love these headphones. I'm no audiophile, but I love the sound and the noise cancelling is great. The over-ear is extremely comfortable. I've worn them for 6+ hours for the last month or so and have loved them. They hold a solid charge, I maybe charge them once or twice a week. Being able to connect to two devices at once is also a huge bonus because I can easily swap from my phone to my laptop. Only negatives is that sometimes the band at the top weighs down on my head so I need to shift it around. Also, if you are someone who easily gets carsick/vertigo, you might have to adjust to such strong noise cancelling. At first I would feel nauseous but after about a week, I didn't have any other issues with nausea. You can turn the noise cancelling off in the Sony app if it's an issue so you can ease yourself in to using the ANC all the time.
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
I would recommend this to a friendBrand response from SonyListens
Posted .Hi whennajitlow,
Thanks for sharing your review and experience with the WH1000XM4. We're glad that you like the sound quality, comfort, battery life, and multipoint function of the headphones. Your feedback about the weight and noise canceling function is greatly appreciated. Thank you for choosing Sony!
-Ralph
Rated 5 out of 5 stars
Great quality headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got a good deal from best buy on these! They're definitely worth it. You can customize the equalizer to your liking and they aren't bass heavy and have a good treble. They aren't too heavy and they fit comfortably over my ears. They look so good too! Very satisfied with my purchase.
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Midnight Blue
I would recommend this to a friendBrand response from SonyListens
Posted .Hello ElizabethT,
Nice deal! We're glad that you are pleased with your purchase and happy with the quality of our WH1000XM4. It's nice to know that you like the design and audio quality of our XM4 and were able to utilized the Sony app. Thank you for choosing Sony! - Marco
Rated 5 out of 5 stars
Unparalleled Listening Experience with the Sony WH
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones in Black have truly surpassed my expectations. These headphones offer an exceptional blend of superior sound quality, effective noise cancellation, and impressive battery life. The audio fidelity is outstanding, with a depth and richness to the sound that breathes new life into your favorite tracks. The active noise cancellation is equally remarkable, capable of making busy environments feel tranquil, thus creating an immersive audio experience. The headphones also shine in terms of comfort, with a sleek, lightweight design and soft ear pads that allow for prolonged use without any discomfort. Their intuitive touch controls and integration with virtual assistants add to the convenience, making them a delight to use. The battery life on the WH-1000XM4 is phenomenal - they've often lasted me over 30 hours on a single charge. Plus, the quick charge feature has come to my rescue more than once. Overall, the Sony WH-1000XM4 has raised the bar for what one should expect from premium headphones. Whether for travel, work, or relaxation, these headphones are the perfect companion for anyone seeking a superior audio experience. Absolutely worth every penny!
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DominicB, Thank you for taking the time to provide us with your feedback about your WH1000XM4! We're very happy to hear that these headphones has exceeded your expectations. Good to know you like the superb sound quality, excellent noise cancellation, long battery life, comfortable fit, sleek and lightweight design, and overall features and performance of your Sony WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
Rated 5 out of 5 stars
Amazing noise cancellation!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have been looking for some gym hesdphones that dont fall off and have amazing noise cancellation. When I tell you these are the ones… THEY ARE!! They are so comfortable and easy to fit anywhere, as well as dont feel too heavy. Perfect features on the app they have at no cost ! Awesome headphones reccomend 100%
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
I would recommend this to a friendBrand response from SonyListens
Posted .Hi maria We're glad that you like the fit, noise canceling function, and features. We appreciate you taking the time in writing this wonderful review. Thank you again for choosing Sony. Erin
Rated 5 out of 5 stars
XM4s
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Honestly the best Headphones ive ever owned. From the quality to noise canceling. Love these headphones. Wear them all the time at home, Work and the Gym. The battery life on these are also amazing, and they charge hella quick too. Also they fit and look great. Definitly worth the money, especially since i was unsure about these when i bought them because of the price. And the app for these headphones are dope too, alot of features and what not.
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Midnight Blue
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Scott, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Rated 4 out of 5 stars
Not Bad
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Touch panel is WAY too sensitive. I’m talking don’t raise your arm or they change songs type sensitive. I had to turn the panel off, which is a good feature but absolutely sucks if you’re working out. They’re comfortable but if you wear glasses they’re terrible; I’m sure most over ear headphones suck for glasses users. The noise-cancellation isn’t bad but it’s not as good as my AirPod pros…the little white earbuds. I chose these over Bose because they sounded better in my opinion. I’ve worn them on the plane and they were better than my AirPod pros for that purpose, which I literally purchased them for the plane. So they’re good for what I bought them for but musically there are better headphones out. These only sound good because I fixed the EQ; they should have sounded good right out of the box considering the price. For comparison I tried the Bose equivalent of these and could hear EVERYTHING with the noise cancellation on BUT the Bose sound better musically. These, I can not hear the TV while standing right in front of it at a decent volume. I’d catch these on sale, definitely do not pay full price. I might add that the battery life on these is insane. I can go a month or more on a single charge using these 3-4 days a week for 1-2 hours each of those days. When I say insane….I literally forget where I’ve placed my charger because I don’t use it often.
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Midnight Blue
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Kenny,
Thank you for sharing your experience with our Sony WH1000XM4. While we are happy that you appreciate the noise canceling capability and long battery life of our XM4, we regret to hear that you are having some issues, especially with the touch sensor control panel. Your feedback is highly appreciated and will help us improve our future products. For the meantime, you can check these helpful links to address the issue with the touch sensor control panel.
Wearing the headset
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002928786.html
The touch sensor control panel does not respond correctly
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002758108.html
Should you need any assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
Regards,
Marco
Rated 5 out of 5 stars
Amazing purchase!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound, comfortable to wear! The battery lasts a very long time.
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi MayraR,
That's wonderful feedback! We're thrilled you're enjoying the great sound, comfort, and long battery life of your WH-1000XM4 headphones. Thanks for choosing Sony. Best regards, Eliab
Rated 5 out of 5 stars
Sony MX4 Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones. As expected, the noise cancellation is top notch. I don't think I've ever used anything better in that area. Battery life is really good too. I don't think I can kill these in a day even at max volume with noise cancellation on. Even if I can, they charge from 20% to 80% fast enough that I don't worry about battery life. I wouldn't complain if there was a little more volume at maximum with less distortion, but admittedly, I'm a person who has been around loud music from my teenage years and my hearing isn't the best these days, and I really like to turn up the volume sometimes. These will probably be fine for most people in the volume department when used with noise cancellation. I just like my headphones to have slightly more volume than I need while staying distortion free. Otherwise, great headphones, especially if you get them on a good sale. I'm not someone who would usually pay $400+ for headphones, but I'll take them at half price on sale for sure.
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
I would recommend this to a friendBrand response from SonyListens
Posted .Hi, Robb,
Thanks for the review and the 5-stars rating! It is amazing to hear how much you are enjoying your Sony headphones and how great they are meeting your needs! With the amazing sound quality, durable battery life, and top technology Noise Cancelling feature, this Headphones really are a game changer!
Thanks for choosing Sony, have a great day!
-DiegoV
Rated 5 out of 5 stars
Great purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these in anticipation of a long overseas flight. Got them on sale at the low price end of quality noise canceling headphones. What a bargain. Tried them out immediately and they instantly quieted the sound of my overhead fans and general house noises even before playing anything through them. I found the initial sound profile for music a bit less than I hoped, but the software includes equalizer adjustments along with a few preset choices. I changed to the 'Bright' setting and was more than satisfied with the sound after that. Clear distinct sound with good range and more than adequate base for my taste. I took them out to my patio with my air condition nearby and train noise a few blocks away. They disappeared almost comlpetely even with my music at low volume. I've gone through a variety of musical styles and found the sound to be very good across the entire range, soft ambient to full blown rock. Battery life is great. I've listened for hours and haven't had to recharge yet. The Bluetooth connection has worked flawlessly. I find them comfortable, even for long stretches. Can't think of anything I don't like. One of the best things I've bought.
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ProfJM,
Thanks for sharing your review and experience with the WH1000XM4. We're glad that you like the noise canceling function, battery life, Bluetooth connection, and comfort of the headphones. It's also great that you already found the perfect settings by using the equalizer function of the Sony Headphones Connect app.
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Rated 5 out of 5 stars
Best headphones
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones I've ever bought. I also have the XM3, and while I think the noise cancelling is better with that headset, everything else about this one is superior. It's lighter on the head. Sound quality is amazing. The touch controls seem to work better. Battery life is phenomenal, I wear this thing for hours at a time and it'll go about a week or so before I need to charge it. Been using it for almost a year now, have had no issues whatsoever. If I have a gripe, it's that the built-in microphone doesn't work with PC at all, which is a bummer, and if I want to configure something or update the firmware I need to use the mobile app and connect the headset to my phone, but I haven't felt like I needed to so it's not that big a deal. I use this for gaming on my PC and attach an Antlion mod mic to the side of it (because the built-in mic doesn't work with PC). Gaming headsets in this price range pale in comparison. It's got simulated surround sound so I can accurately hear where enemies or other sounds are coming from. I don't have to download proprietary software and mess with an equalizer to get clear audio out if it like I did with my LG and Corsair headsets, though if you want to there is a mobile app where you can do that. It's lightweight and I can wear it comfortably with glasses for hours and it doesn't even feel like it's there. 100% would recommend this over any other gaming-focused headsets.
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Midnight Blue
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Cody, Awesome! We are glad to hear that you are happy with the sound quality of your new WH-1000XM4! With intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Rated 5 out of 5 stars
Best headphones. Buy them.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The noise cancelling is customizable is the app, and doesnt make me feel ill like other headsets. The mic is clear and great for calls. They are lightweight but feel sturdy and premium. Comfortable enough to sleep in. The sound feels like its coming from the room. After using them for one evening I went to buy a back up pair. The blue looks almost black and has yellow gold finishes. The black have rose gold finishes. They help me with anxiety and focus. These are THE BEST headphones. Stop looking, buy these.
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Midnight Blue
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CharlieB, That's very generous of you! Thank you for the kind words and review of your WH-1000XM4 Wireless Noise Canceling Headphones. We're truly delighted to hear that we've matched your expectations with your these lightweight headphones. Your satisfaction with the exceptional comfort, superb sound, and call quality of your headphones are greatly appreciated. Thanks also for purchasing another pair of WH-1000XM4. Enjoy! -Jess
Rated 5 out of 5 stars
Lobe my XM4s my daily drivers jack of all trade
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The active noise cancelling makes these entry level audiophile grade even though the drivers are dynamic so comfortable you can wear them for over 40 hrs fyll vol longer with anc and silence it has a feature to not allow them to auto shutdown if no audio and with anc on its amazing. has i believe 5 mics you can always swap to the mics and hear around you in approz 15ft radius so you dont shout with them on also. they full charge in under 2hrs.. and rarely need it. these are the@perfexted xmark 1s and better than the xm5s they're very nice and i own audeze lcdx pairs also. this is my 2nd set just because. my orig is fine. do yourself a favor hop online spent the 25. bucks on Wicked Cushions for these. the stocks are a bit flat. you'll get more dynamic range also. they install in no time the plastic behind the ear cusion unsnaps then just snap the others on in under a min.
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
I would recommend this to a friendBrand response from SonyListens
Posted .Hello MJFAME,
Wow! Thanks for sharing your awesome review of our WH1000XM4 and we are delighted to hear that you are pleased with the noise canceling capability and performance of our XM4. Thanks for choosing Sony! Enjoy! - Marco
Rated 5 out of 5 stars
Excellent headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent headphones, very comfortable with great sound and noise cancelling as well as battery life. I used them when traveling, very happy with them.
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Midnight Blue
I would recommend this to a friendBrand response from SonyListens
Posted .Hi, AlanL,
Thanks for the review and the 5-stars rating! It is truly wonderful to know how much you are enjoying your Sony headphone's top-technology features! With a modern and comfortable design, amazing Sound quality and Fantastic Noise Cancellation, you'll be able to enjoy listening to your favorite artists for a prolonged time!
Thanks for choosing Sony, have an amazing day!
-DiegoV
Rated 5 out of 5 stars
Incredible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these from previously using Beats Studio 3 w ANC, same MSRP as these, and got these on blackfriday and wow the quality is incredible, SUPER LIGHT, SUPER COMFORTABLE, and amazing ANC, fan was on max and I couldnt hear it hardly unless I tried to. Amazing battery lasted 6 hours without charge straight out of box, I use the headphone jack so I cannot say if it were wireless
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BobTheBuilder, Thank you for purchasing the Sony WH-1000XM4! We're very happy to hear you like the incredible quality, lightweight and comfortable fit, industry-leading noise cancellation, and excellent battery life of your Sony headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
Rated 5 out of 5 stars
Give it a shot and you won't be disappointed!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Probably the best over-the-ear headphone I have used. I am a jazz enthusiast and as such needed a decent headphone that will provide the proper definition and clarity of all the instruments that are at play. This headphone provided me with exactly that. The fact that it has an extra boost for the bass is a bonus. The noise cancellation feature is also very effective and true. I did buy a Bose Quiet Comfort initially but found the Sony to be better suited and more comfortable. I have used it also for office meetings in MS Teams. The headphone behaved perfectly there too unlike the Bose that dropped me off the Teams a couple of times. One comment I need to add though is that I am not sure what the "Silver" is all about, but obviously that is nothing to be held against. I will highly recommend this headphone, especially for music enthusiasts.
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Silver
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Andy, we're glad you are enjoying our industry-leading noise canceling headphones! Thanks for choosing Sony! ~Earl
Rated 5 out of 5 stars
Sony XM4
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to grab these after my Beats Studio 3s broke after falling from 2 feet. The sound quality in these is levels better and the sound connect app just makes the experience so much more personalized. Build quality is nice for the price point and isn’t a bunch of plastic everywhere. Great sized case and comes with 3.5mm jack, EU connector, and charging cable. Only thing is the charging cable is really short but you can just buy and aftermarket. Battery life is excellent and it connects to my iPhone, Mac, and TV seamlessly
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
I would recommend this to a friendBrand response from SonyListens
Posted .Hi King238,
Thanks so much for the detailed review! We're thrilled to hear you're loving the sound quality and features of your WH-1000XM4 headphones. It's great to know they've been a seamless upgrade for you!
Thanks for choosing Sony!
Sincerely,
Jenn | Sony North America.
Rated 5 out of 5 stars
Great sound… my son is very happy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is fantastic…, very comfort where it seats in the ears… for an autistic son I do recommend… and battery lasts more than 24 hours… it’s amazing
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Silver
I would recommend this to a friendBrand response from SonyListens
Posted .Hello CARMEND,
Thank you for choosing Sony!
It's most rewarding to hear that you're enjoying your WH1000XM4 headphones and that they've been such a great fit for your son. We're so glad to know that the fantastic sound, comfort, and battery life are all making a positive difference. We truly appreciate your recommendation!
Best regards,
-Fred
Rated 5 out of 5 stars
Best looking headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony headphones truly impress with their superior noise cancellation, easily surpassing that of Apple's models. Whether you're in a bustling cafe or on a noisy commute, these headphones create a tranquil listening environment that immerses you in your music. Beyond their excellent performance, the design is sleek and modern, making them as stylish as they are functional. With a comfortable fit and an aesthetically pleasing look, these headphones are a fantastic choice for anyone seeking high-quality audio and noise-canceling capabilities in an elegant package.
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Midnight Blue
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Radhu,
You made the right choice with the Sony WH1000XM4! We're thrilled that you are enjoying the noise canceling function, design, comfort, and sound quality of the headphones. Thank you for choosing Sony!
-Ralph
Rated 5 out of 5 stars
Love
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely in love with these headphones. They're pricey but worth it. The sound is amazing and the noise cancellation is great. I can wear these for a long period without my ear hurting, which is honestly a huge plus. I assumed they were going to be heavy but they actually aren't. Another thing is the battery, I charge these once a week or two.
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Silver
I would recommend this to a friendBrand response from SonyListens
Posted .Hi XimenaS, Awesome! We are so glad to hear that you are loving your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Rated 4 out of 5 stars
Not loud
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not very loud even after messing with settings for days. Comfortable and good battery life.
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AlexanderH,
Thanks for reaching out and sharing your experience with the WH-1000XM4. We're glad to hear you find them comfortable with good battery life.
Regarding the volume, the headphones do have a volume limit to protect your hearing, which might be why it feels not very loud even after adjusting the settings.
If you continue to experience any issues, feel free to reach out to our support team at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Thanks for choosing Sony. We appreciate your feedback.
Warm regards,
Estefany


















