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Customer Ratings & Reviews

Your price for this item is $289.99
The comparable value price is $349.99

Customer reviews

Rating 4.7 out of 5 stars with 12469 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 324 Showing 6,461-6,480 of 12,468 reviews
  • Rated 5 out of 5 stars

    Great Headphones!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love using this everyday on my commute to work! Would recommend.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello RatanakH,
      That's awesome! We're glad that you love our XM4 headphone and were able to use it every day when commuting. Your recommendation is highly appreciated. Thank you for choosing Sony! - Marco Sony_US

  • Rated 4 out of 5 stars

    Love it

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great. Very comfortable wearing it while trucking. It kept the road noise away from my ears.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Awesome, TruckDriver! We're glad you like your new headphones. Enjoy and thanks for choosing Sony. -Craig Sony_US

  • Rated 5 out of 5 stars

    Amazing product

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quality headset with super sounding . Sony don't miss

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BhuvanyogasukeerthiJ, we're glad you like the sound quality of our product. Thanks for choosing Sony. ~Earl Sony_US

  • Rated 5 out of 5 stars

    ANC is best in class

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This pair of headphones is absolutely amazing when it comes to the active noise canceling features provided in the software. Default EQ options cover a broad spectrum and customizable ANC gives a top tier listening experience.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Hiro,

      Great! We're glad that you're enjoying the amazing features of the headphones like its noise canceling function. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony.

      ~Ralph Sony_US

  • Rated 5 out of 5 stars

    Musical Escape

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Noise cancelling works amazingly. I could not hear my wife yelling at me to find a job when I wear these. Terrific product.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Tony, thank you so much for the 5 Star review! We are really thrilled to hear you are happy and satisfied with the outstanding noise canceling function of our WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.

      Thank you so much for purchasing our XM4 and for choosing Sony!

      - Romeo Sony_US

  • Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the noise canceling feature its really helpful when I’m trying to focus and study

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SilviaL, Great choice! We are glad to hear that you are enjoying the noise canceling feature of your new WH1000XM4! The WH-1000XM4 is designed with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Enjoying the features and quality

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Enjoying this headset. I had a 2 year old Bose headset and a internal wire broke and Bose would not fix but was willing to give me a small credit towards a new one. I decided to try this headset. While new, I am very pleased.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Greg, you definitely made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony. ~Ralph Sony_US

  • Rated 3 out of 5 stars

    Great, unless you are sensitive to headaches

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really wanted to like these headphones. They sound amazing, are very smart and look fantastic. However, I repeatedly get headaches whenever I use these and it is too much. I am going to return them.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JeniGilbert80, While we are glad to hear that you are happy with the sound quality of your new WH-1000XM4, we are sorry to hear that you are experiencing discomfort after using the headphones for a long period of time. You may be experiencing a symptom called listener fatigue. That is where your eardrums work hard to manage the volume that flows through your ear canal. The louder the volume, the bigger the strain on your eardrums, which then causes the feeling of fatigue. Try lowering the volume or take a break from wearing them for a while.

      Regards,
      Carl Sony_US

  • Rated 4 out of 5 stars

    Great headphones BUT…

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really great headphones, however, I use these as my work headphones that replaced my older pair of 10+ years. While your relaxing, amazing quality, however when I’m jogging and running there’s a decline in the sound quality from the bouncing.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Roxie, We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin Sony_US

  • Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these headphones. Sound good and good noise cancellation

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MichelleJ, we're glad you love the sound quality and noise canceling feature of our product. Thanks for choosing Sony. ~Earl Sony_US

  • Rated 5 out of 5 stars

    Good quality

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought it for my husband. Very good quality, he really likes it.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello OlhaD, That's awesome! We are thrilled to hear that your husband likes his new Sony WH1000XM4 wireless noise canceling headphones. You chose the best for him. Thank you for trusting Sony! Vincent Sony_US

  • Rated 5 out of 5 stars

    Nice

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really good i had to return them because pretty pricy but brought again during black friday

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BrianS, Thanks for the purchase. We're glad that you like the headphones. The WH1000XM4 is designed with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Craig Sony_US

  • Rated 5 out of 5 stars

    Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really love the High Quality sound.................

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi EmmanuelRuiz, we're glad you love the sound quality of our product! Thanks for choosing Sony. ~Earl Sony_US

  • Rated 4 out of 5 stars

    Fantastic Luxury Headphones

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing sound and great noise canceling. My lifesaver for long flights. Transparency mode is not great.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TimM,

      Thank you for the purchase! We're glad to hear that you like the sound quality and noise canceling of the headphones. Your feedback is greatly appreciated. Thank you for choosing Sony!

      -David Sony_US

  • Rated 5 out of 5 stars

    Best headphone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are the best ones out there for the price, the sound canceling is perfect and they sound so good

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Birb,

      Amazing! We're glad that you are enjoying the sound quality and noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Best bluetooth speakers

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Such great sound and fearures! Used to listen to my record player via bluetooth.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello hb47,
      Great! It's nice to know that you are loving the sound quality and other amazing features of your WH1000XM4. Thanks for the feedback and for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Best headphones I’ve ever had !

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It took a little while to get used to the feel on my ears. Other that that these headphones are great! Using it to speak on the phone isn’t all that great but slightly better than the XM4model. Lastly they are a bit pricey...

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BradP, your investment will definitely be worth it. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.

      ~Ralph Sony_US

  • Rated 5 out of 5 stars

    Expensive but well worth the money

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was really unsure about spending the money for this but I had done a lot of research. I can say I love them though, well worth the money and help me out a ton when studying so that I don't have to worry about being disturbed.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Ashley, you definitely made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony. ~Ralph Sony_US

  • Rated 5 out of 5 stars

    Headphones work great so far

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent headphones for short term use if you need noise cancellation. I found them uncomfortable after a few hours but that might just be my head shape. No complaints.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi FrancisBaconthe3rd,

      We're glad that you like the noise canceling function of the headphones. It's unfortunate that you are not having a complete experience because of their comfort. For optimum fit and comfort, make sure that you are wearing the headphones properly and adjust the headband depending on your head shape. For more information, please refer to this link:

      https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002928786.html

      You may also find this link helpful:
      https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00015243

      Hope this helps. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Really great headphones

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are by far the best headphones I have ever owned. 10/10 recommendations

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KhalilH, we're glad you like our product! Enjoy your new headphones! Thanks for choosing Sony. ~Earl Sony_US