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Customer Ratings & Reviews

Your price for this item is $289.99
The comparable value price is $349.99

Customer reviews

Rating 4.7 out of 5 stars with 12469 reviews

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Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 325 Showing 6,481-6,500 of 12,469 reviews
  • Rated 5 out of 5 stars

    XM4 review

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great pair of headphones, and I bought them on sale, if you don’t already own a pair of noise cancelling headphones get these, if you’re looking to upgrade get the XM5

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Anthony, Excellent choice! WE are so glad to hear that you are happy with your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Best Buy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good quality, good price I love them they always have them in stock. I love the quality.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Alestabletecase, we're glad you love the picture quality of our product! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thanks for choosing Sony. ~Earl Sony_US

  • Rated 4 out of 5 stars

    Best of the premium ANC Headphones!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    + Premium audio signature + Crazy ANC + Good build - Pricey

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Pulkit, Great! We're glad that you like the build, audio quality, and noise canceling feature. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin Sony_US

  • Rated 5 out of 5 stars

    Awesome product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for my daughter’s birthday. She loves them they are awesome. I tried them would t get any other kind.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RichW,

      Very nice! We're glad to hear that your daughter loves the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      -David sony-global

  • Rated 5 out of 5 stars

    GREAT SOUND

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent headphones. I love these headphones I’m happy. The sound quality is awesome

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi CUTIEPIE, Thank you for the great review! Good to know you love the awesome sound quality of your Sony WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam Sony_US

  • Rated 5 out of 5 stars

    Price and quality

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really good for the price but i wanted to see how the newer model were which im very impressed with xm5. Very clean and good for nosie cancellation

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Austin, We are glad that you like the quality and price of your new Sony wireless noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! Vincent Sony_US

  • Rated 5 out of 5 stars

    A1 Noise Cancellation

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unbelievable noise cancellation headphones with top notch sound. Only downfall to me is they make my ears a little warm after only about 30 minutes of use. And thats just me nitpicking at these to give a fair review, lol.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Vero, Thank you for this amazing review! We're glad to hear you are enjoying your newest noise-canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    best buy

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    best headphone no cap, can’t hear my mom yelling at me so she smacks me in the head for it, would recommend

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AldrichG,

      We appreciate the 5-star rating and we're glad to hear that you like the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony and we hope you enjoy your headphones from here on out. Have a great day!

      -David Sony_US

  • Rated 5 out of 5 stars

    Great pair of headphones!!!

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really great pair of headphones. They are easy to connect to any device and the sound is incredible. Really like the color of these and quality is superb. Used to go with Bose but now I can’t do without these.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Pandaboy5k,

      You made the right choice with the Sony WH1000XM4 headphones! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good headset. A little pricey but well worth it. Also comfortable around the ears when worn for a long period.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ArielR,

      That's very nice to hear! We're glad that you like the comfortable design of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      -David Sony_US

  • Rated 5 out of 5 stars

    SM & KK

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing. We love it. The setup was easy. Its soft. It doesnt hurt around the ears.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello StacyM,
      Nice! Thank you for your positive feedback adn we are delighted to hear that you are satisfied with the quality of our WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! Enjoy! - Marco Sony_US

  • Rated 5 out of 5 stars

    Great headphones!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good sound quality. Don't expect these to totally block out all noise. They reduce noise very significant Ly, but have better sound quality than the Bose headphones. The Sony app is very good to customize sound.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Gpoobah12,

      You made the right choice with these Sony headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    My favorite headphones so far

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love these headphones. Their comfortable and not tight on my head. The app you use with the headphones is easy to use and customize the headphones. I am glad I purchased these headphones.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Kpopfan, Awesome! we are so glad to hear that you are happy with your purchase! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Great set

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Work great at cancelling noises. Sound quality including bass is excellent. Had to return because my ears are sensitive, his and loved them.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi LindsayW, we're glad you like the sound quality and noise canceling feature of our product! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY! ~Earl Sony_US

  • Rated 5 out of 5 stars

    Review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones will be purchasing another one as a gift. definitely worth the buy noise cancellation and the quality of music is great. Would definitely recommend it and worth the price as well.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Michelle,
      Awesome! Your satisfaction is our top priority. Nice to know you are enjoying listening music and noise cancelling features with the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancellation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! - Kris Sony_US

  • Rated 5 out of 5 stars

    Game Changer!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones completely change your listening experience. I had no idea how much ambient noise there was in my home until I started using these. Build quality and sound quality are on point.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello JonnyYeaks,

      We appreciate the 5-star rating and we are glad you like the build and sound quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony!

      Regards,
      David Sony_US

  • Rated 5 out of 5 stars

    Headphones for remote work

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these headphones for working remotely. They’re comfy

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi VivianV, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4! The WH-1000XM4 is designed with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very comfortable and light. Easy on the ears and doesnt press down as hard like the beats. definitely worth the extra money for the quality.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Nice, Awesome! We are glad to hear that you are happy with your purchase! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 4 out of 5 stars

    Great !

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quality: The product is as advertised. The sound quality is good for the price. Please be careful with the head band. Since it is plastic it tends to break on not handling properly. Ease of use: In this day and age, it is not great when switching between devices. It does not disconnect automatically when pairing with another device.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Vikram, thank you for the 4-star review. We are thrilled to hear you are satisfied with the amazing sound quality of our newest industry-leading, Noise Canceling headphones WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.

      For Bluetooth connection, if the headset is connected to a Bluetooth device, you may fail to connect the headset to other devices. In that case, operate the last connected Bluetooth device and disconnect the Bluetooth connection. To pair a second or subsequent device, press and hold the power button of the headset for 7 seconds or more to enter pairing mode.

      If there’s anything we can do to help, please email us at socialsupport@am.sony.com with the following details so we can better assist you.

      Name:
      BestBuy Username:
      Model Number:
      Issue:
      Telephone Number:

      Thank you so much for choosing Sony!

      Sincerely,

      Romeo
      Sony Social Support Sony_US

  • Rated 5 out of 5 stars

    The best ANC headphones in the game right now.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are amazing. It can block out sound and the microphones are great for conference calls. Also being able to link to my phone and computer at the same time makes it worth it. They are pricey but worth the $350.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi David, we're glad that your investment is worth it. Sony’s industry-leading noise cancellation evolves to further immerse you in your music. The addition of Sony’s proprietary HD Noise Canceling Processor QN1 masterfully eliminates the noise around you. Listen all day with up to 30 hours of battery life. Quick charging gives five hours of playback with just a 10-minute charge.

      To get the most out of your WH-1000XM4, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thanks for choosing Sony.

      ~Ralph Sony_US