Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 11047585
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Amazing quality, kinda heavy
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought when there was 100$ off deal, but would’ve bought at normal price. Quality is amazing, but if I wear for too long it can feel heavy on my ears but first couple hours is fine.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JReview,
Thanks for sharing your 5-star review and experience with the WH1000XM4. For optimum fit and comfort, make sure to adjust the headband and wear the headphones properly. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Good headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are great! Good sound when listening to music.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Hope, we're glad you like the sound quality of our product! Thanks for choosing Sony. ~Earl
Amazing headphones!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They sound amazing and de sound cancellation is just great!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello MichelleS,
That's awesome, right!? We are very happy that you are pleased with the sound quality and noise canceling capability of our WH1000XM4. Thank you for choosing Sony! - Marco
Sony headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound great nice bass great mid rang. Blue tooth works with iPhone. Nice black case for protection.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ToddH, great! We're glad you like the sound quality of our product! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. ~Earl
The best
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best headphone! Just get it you won't regret it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mhonsi, Awesome! We are so glad to hear that you are enjoying your new WH-1000XM4 headphones! Thank you for choosing Sony! -Carl
Worth it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A worthwhile investment for someone who travels or just wants to shut out the noise at the gym.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RayDog, Awesome! We're glad that you are enjoying the noise canceling function. The WH1000XM4 is perfect for traveling. We appreciate your feedback and thank you for choosing Sony. Erin
Sony Headphones
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hands down the best earphones on the market today. Perfect sound, quality, use, and noise cancellation. I cannot believe how good the noise cancellation works with these earphones. UNBELIEVABLE!!!!!!!!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Lito,
You made the right choice with the Sony WH1000XM4 headphones! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Eat headphones
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the best headphones I ever had and the battery life is so good and it last longer
I would recommend this to a friendBrand response from SonyListens
Posted .Hello resanbabu,
Awesome! Thank you for your purchase and we're glad that you like your new Sony WH1000XM4 for having such a long battery life. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
Very good quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very quiet headphones and generally comfortable. After about 2 hours they do become a bit less comfortable on ears but a quick break fixes that. Good mic quality and the app allows for customization.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nonamejane, That's great! Thank you for sharing such an awesome review of your WH-1000XM4! We're glad you're enjoying the sound quality and noise canceling feature of the unit. Good to know you're utilizing the built-in equalizer and difference customizations found on the Sony headphones connect app. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Jess
Great sound, horrible mic
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound and noise canceling are both amazing, so if you are planning on just using these to listen to music or watch movies they are a great choice. However the built in mic is horrible. My girlfriend said it sounded like I was in a tiny room and was talking quietly, so I ended up returning them to get a different pair.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi paink1ll3r,
Thank you for sharing your experience with the WH1000XM4. While we're glad you like the sound and noise canceling features of the headphones, we're sorry to hear that you are having issues with the built-in mic and unit had to be returned. This may be resolved switching the Bluetooth connection to HFP or HSP on your smartphone. Make sure that the software is updated as it includes key features, applications, bug fixes, and feature improvements. We do apologize for the inconvenience and thank you for purchasing Sony. - Kris
Great quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've been using the previous version for 5+ years, still working, but needed to update, I loved the folding on my XM3 so that's why i went with the 4 instead of the newer 5. Definitely worth!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Diego, awesome! We're glad you like our product! Thanks for choosing Sony. ~Carl
Best Noise Cancelling
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound blocking is amazing. Used it on a 6 hours flight, didn't even realize a baby was crying in the seat directly behind me until I took them off, it had blocked out all the noise prefectly.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi User675304, Glad to hear that you are happy with the noise-canceling feature of your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Carl
I can finally tune out the women in my life
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The noise cancelling on these is exceptional, I truly cant hear anything when I have these on and I love it. I could not recommend these enough.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RobertoRamos,
Amazing! We're thrilled that you are enjoying the noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Drown out sound
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My friend loves them he is a drum player for the bob marley band and is very happy with this product he wears them all the time around the house to drown out any sounds
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Thefocus,
Awesome! We're glad that your friend enjoys the noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Amazing Headphones
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are great Bluetooth headphones. The sound quality and structure is amazing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Samuel,
Thank you for sharing your feedback. We are delighted to hear that you are amazed with the design and audio quality of our WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
I recommend
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound. The bass could be better. Could be louder.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jjjj, That's awesome! We're thrilled to hear you like the great sound quality of your new headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
Good Option
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A good choice for a wireless noise-cancelling headphone. It syncs easily with my other Sony electronics. Comfortable and easy to set up.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rich, You've made a great choice! We're very happy you like the easy Bluetooth pairing and setup, and comfortable fit of your new headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
A little disappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They're okay. For the amount of money I paid for these headphones, the sound quality is basic and not all that great. Sounds mostly muffled even if you customize the sound. When I'm active, it loses connection often. And i also hate that I can't charge and use them at the same time. But I will say they are quite comfortable to wear. Nice design. And the blue is nice.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello AliciaA,
Thank you for sharing your feedback. While we're glad that you appreciate the design and comfortability of our XM4, we're sorry to hear that you are not pleased with the audio quality and having some disconnection issues. Please allow us to help and turn this to a better experience. Sound quality may sometimes depend on the audio source.
For optimum performance of your XM4, please make sure to install the latest software version via Sony Headphone Connect app.
Here are some helpful links that can fix the issues.
Low sound quality
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752820.html
About the sound quality mode
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752802.html
I hope this helps and if you need further assistance, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
BBY Username:
Telephone Number:
Model Number:
Additional Information regarding your experience with the WH1000XM4:
Regards,
Marco
Excellent Choice for Music
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are fantastic for music! Only reason for 4 stars instead of 5 is that the microphone picks up background noise, so not useful for use in Skype/Zoom/Teams meetings. The touch controls take a little getting used to, but once comfortable with it they work perfectly. Upgraded from WH-1000XM2 which are great too - well worth the upgrade.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi dbajohn1,
We're glad that upgrading to these headphones was worth it. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.
Your feedback about the microphone function is greatly appreciated. Make sure to install the latest software version of the headphones (via the Sony Headphones Connect app) for optimum performance. Thanks for sharing your review and for choosing Sony.
~Ralph
Best Over the Ear I’ve ever had
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After a long history with Beats, Bose and B&O, I’ve found the fullest range wireless over the ear set to date with incredible ANC.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi jjoil, You've made an excellent choice! We're thrilled to hear you're enjoying the amazing noise cancellation of your new Sony WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! -Sam