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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 12583 reviews

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Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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Cons mentioned filter

94%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 330 Showing 6,581-6,600 of 12,583 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Noise cancelling

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best noise-cancelling headphones I ever had. When my parent are watching a movie and put on the loudspeaker I can hear the noise right next to my room. But these headphones cancel all of the noise.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Vinney, thank you for the 5-star rating! We're glad to hear you're enjoying the excellent noise canceling feature of your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Blown Away!!!!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely fantastic headphones, I love the automatic pause when you take them off, and the noise cancellation is unparalleled (seriously, don’t keep it on full NC if you need to hear anything at all!)

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi crryan12, Awesome! We're thrilled to hear you love the auto detection feature, excellent noise cancelation, and overall features of your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Comfortable

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Been using them for my workout. They’re very comfortable and has a very good noise quality

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello John,
      Thanks for your feedback and we are very happy that you found our WH1000XM4 very comfortable to use with a very good noise canceling capability. Perfect for your workout sessions! The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best headphone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are the best ones out there for the price, the sound canceling is perfect and they sound so good

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Birb,

      Amazing! We're glad that you are enjoying the sound quality and noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Nice

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a gift for my son for Christmas and he loves them! I like them too because the are easy for him to pause and listen to me also. I am impressed with the case also. He says they do keep the noise out!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Mo67,

      You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Love

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the sound quality, price was reasonable (on sale). Third pair in our home, we all love!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi CSAA, we're glad you love the sound quality of our product! The WH1000XM4 is designed with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony. ~Earl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall excellent quality. Great sound and easy to use

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi CarlosG, we're glad you like the ease of use and sound quality of our product. Thanks for choosing Sony. ~Earl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    The Superman of headphones.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are the best headphones ever. The automatic pause feature is so helpful and intuitive. Anyone looking for nice noise canceling headphones should get these.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Aaron, Awesome! We are so glad to hear that you are enjoying your new WH-1000XM4! WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony and for your recommendation! -Carl Sony_US

  • Pros mentioned:
    Sound quality, Weight

    Rated 4 out of 5 stars

    Awesome pair

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Impressive noise cancellation. Light weight as well.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Stormtrooper,

      We're glad that you like the weight and noise canceling function of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for the recommendation and for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    A Must Grab

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Aesthetically pleasing, fits perfectly around my head, and the cushions are very soft. Noise cancelling is amazing for loud environments, its a must grab.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Brian, We are glad you now have a perfect pair of headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! Vincent Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Awesome sound and tech

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the sound. The ANC is really good along with the other features

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Esco,

      Thank you for the 5-star rating and we're glad to hear that you like the sound quality and noise canceling of the headphones. Thank you for choosing Sony!

      -David Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Awesome product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for my daughter’s birthday. She loves them they are awesome. I tried them would t get any other kind.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RichW,

      Very nice! We're glad to hear that your daughter loves the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      -David sony-global

  • Rated 5 out of 5 stars

    Headphones

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice product very good no problems works very good

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Mac2020,

      Thank you for the fantastic review! We appreciate you taking the time to share your positive experience with the WH-1000XM4 headphones.

      We are delighted to hear that you find them to be a very nice product with excellent and consistent performance. Our goal is to deliver an exceptional, hassle-free listening experience, and your feedback is the best compliment we could receive.

      Thanks for being part of the Sony family!

      Regards,
      Dominick Sony_US

  • Rated 5 out of 5 stars

    Great second pair

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my second set of these headphones - really like them.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Hubguy,

      That's fantastic to hear! Owning a second pair really speaks to how much you're enjoying the Sony - WH1000XM4. We're glad you appreciate their comfort, sound quality, and industry-leading noise cancellation. Thanks for being such a loyal Sony customer—enjoy your listening!

      Regards,
      Dominick Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Out of this world

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What can I say that hasn’t already been said. These headphones are everything they are cracked up to be and some. The noise canceling feature is out of this world. Activate it and the outside world goes away.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi wannabetechie,

      You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.

      ~Ralph Sony_US

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good headset. A little pricey but well worth it. Also comfortable around the ears when worn for a long period.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ArielR,

      That's very nice to hear! We're glad that you like the comfortable design of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      -David Sony_US

  • Rated 5 out of 5 stars

    Love the headset.

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent headset without any issues or distractions from the outside. Fits very well. I would strongly recommend the item.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MohammedM, Awesome! We are so glad to hear that you are happy with the noise canceling of your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    My new favorites

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these to replace the in-ear sony headphones, which I found to give me a headache. I like the noise cancelling and sound quality a lot better on these and am happy with the upgrade.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi andy,
      Awesome! This is a great choice of headphone upgrade. Nice to hear you are enjoying the great sound quality and comfort with your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! - Kris Sony_US

  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Maybe, Maybe Not!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's almost the same sound quality as the xm3 model. The features is not worth the upgrade if you have the xm3 model. The soundstage is narrow and the treble is lacking. I tried adjusting the sound from the Sony App equalizer and my cellphone, and I still can't seem to get the clarity I was hoping for. If noise cancelling is what you need this for, then this is top notch. My Sennheiser 599 which is 3 years old sounded a lot better. At least I still have until January if I want to keep this. I'll keep trying to see if the sound improves. I'll give this a thorough burn in time, otherwise it will go back.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony 1000

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent purchase, great sound and blocks 90% off outside noise. Much better than the newer version.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ShirlT,

      Thank you for the 5-star rating and we're glad to hear that you like the sound quality and noise canceling of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      -David Sony_US