Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 11047585
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers often highlight the phenomenal Sound Quality, exceptional Comfort, and impressive Battery Life as major strengths. Many also appreciate the solid Bass, lightweight feel, and great Fit of the product. However, some users find the Touch Controls annoying, believe the product is overpriced, and desire more volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Sounds great
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I highly recommend these for travel. Noise cancelling is truly a game changer and I really like the bronze accents on the black. USBC is also a plus! Amazing sound!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi spiffy23, Great! We're very happy to hear you appreciate the amazing noise canceling feature and sound quality of your new WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
- Pros mentioned:Comfort
Amazing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good headset. A little pricey but well worth it. Also comfortable around the ears when worn for a long period.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ArielR,
That's very nice to hear! We're glad that you like the comfortable design of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-David
- Pros mentioned:Comfort
Supreme headphones.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones. Kinda pricey but worth it. I just wait for it to go on sale at Best Buy and purchased it. It’s so good that I bought my wife one. Very comfortable as well
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Benin,
We're thrilled to hear that you are enjoying these amazing headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
amazing
|Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] insane quality and noise cancellation, really good product overall
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Zahim,
Awesome! That's nice to know that you are satisfied with the noise canceling feature and overall quality of our WH1000XM4. Thanks for choosing Sony! Enjoy! - Marco
- Pros mentioned:Sound quality
Awesome product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this for my daughter’s birthday. She loves them they are awesome. I tried them would t get any other kind.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi RichW,
Very nice! We're glad to hear that your daughter loves the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Awesome headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is my second of this series of noise cancelling over-the-ear headphones. Great sound quality. excellent finish. very easy tactile controls.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tango,
Great! We're glad that you like the noise canceling function, sound quality, design, and controls of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
WH-1000XM4, Excellent
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm very happy with my purchase, it is a high-quality product and the seller provided very good service. Everything was great. I recommend this store for your purchases.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you so much for your wonderful feedback, ManuelJimenez! We are beyond pleased to hear that you are enjoying your WH-1000XM4 and that you had a great experience with both the product and the service. Your recommendation means a lot to us, and we truly appreciate you taking the time to share your satisfaction. If you have any questions or need support in the future, please don’t hesitate to reach out. Enjoy your audio experience!
Thank you for choosing Sony!
Best regards,
Gus
Sony Social Media Team
Great noise cancellation headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great gift for my wife and works really well at the gym.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JustineV,
It is great to hear that the Sony WH-1000XM4 headphones were a well-received gift for your wife and that they are working really well at the gym. We are delighted that they are enhancing her listening experience during workouts!
We appreciate you choosing Sony and hope she continues to enjoy them.
Regards,
Dominick
- Pros mentioned:Sound qualityCons mentioned:Volume
Look elsewhere if you want a great headphone.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great color. That’s all the good. Overhyped. Headphones sound good but not for the price. Not comfortable for long periods and do. It get loud at all. If you are doing anything at all they will not stay on. Overhyped and underperforming.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Rock316,
We are sorry if the headphones failed to meet your expectations. When using the headphones, you can adjust the length of the headband for comfort. More details:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002928786.html?search=headband
If you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Regards,
David
- Pros mentioned:Sound quality
Great noise canceling
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Used it many times on while flying. Great set of headphones. All functions flawlessly work.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AudriusS,
Nice! Good to hear that you are enjoyed using your Sony WH1000XM4 while flying. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! - Marco
Sony WH1000XM4 - Still got it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They are holding their own very well after a few years since they were first introduced, and the discount I got them for makes them worth it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Elvis,
It sounds like you're truly getting fantastic long-term value from your Sony WH-1000XM4 headphones!
We're delighted to hear they're still performing exceptionally well for you years after their introduction. It's a testament to the quality and durability we engineer into our products. And getting them at a great discount makes that long-term satisfaction even sweeter!
Thanks for choosing Sony, have a great day!
DiegoV
Better than Bose
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good Value.. Quality noise cancelling great price .
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kalis,
We are delighted to hear that you are enjoying your WH-1000XM4 headphones! It is great to know that the quality of the noise canceling and the overall value have made this a standout choice for you.
Thank you for choosing Sony.
Regards,
Dominick
- Pros mentioned:Sound quality
Perfect Noise Canceling
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After much research, I grabbed these earphones on sale! These go with me everywhere I travel to. The Noise canceling is awesome! Of course, the sound is as well
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Donovan, Great! We are so glad to hear that you are happy with the sound quality and noise canceling of your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl
Nice
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Expensive, but wort it. Nice pair for daily use. ANC works perfect when the neighbors get too loud. And they are amazing for a late night movie or game session on the PS5.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jake,
You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Amazing Bass
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Literally love the headphones, has the perfect amount of noise canceling and doesn’t make your head feel like you have too much pressure from it
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoMoma,
Awesome! We're thrilled that you are enjoying the comfort and noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Great headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought them on black friday. I really like the noise canceling feature, and they sound great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Riceman20, we're glad you like the noise canceling and sound quality of our product. The WH1000XM4 is designed with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
worth every penny
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.amazing features. noise cancellation at it’s finest. worth every penny :)
I would recommend this to a friendBrand response from SonyListens
Posted .Hello jannie,
That's great! We're glad that you are very much satisfied with your purchase. It's nice to know that you are pleased with the awesome sound quality and superb noise canceling of our XM4 headphone. Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
buy it!
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.amazing headphones, sound quality and noise canceling is so good.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NouC,
That's great! We're glad to hear that you like the sound quality and noise canceling of the headphones. We appreciate the 5-star rating and thank you for choosing Sony!
-David
Sony headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Overall get pick & that the best price of these headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your review, TonyaW!
We are pleased to hear that you are happy with the WH-1000XM4 headphones! We agree that getting a premium product with such excellent features—including our industry-leading noise cancellation and superb sound quality—at a great price makes them an outstanding value.
Thank you again for choosing Sony!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Sound quality
Perfect for traveling and office
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones. Compact, easy to store in a backpack, amazing noise canceling, great for the office.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GuillermoM,
That's great! We're glad to hear that you like the noise canceling of the headphones for your office and traveling experience. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-David