Skip to contentGo to Product SearchGo to Footer
Main Content

Customer Ratings & Reviews

Your price for this item is $289.99
The comparable value price is $299.99

Customer reviews

Rating 4.7 out of 5 stars with 12469 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 332 Showing 6,621-6,640 of 12,469 reviews
  • Rated 5 out of 5 stars

    Blown Away!!!!

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely fantastic headphones, I love the automatic pause when you take them off, and the noise cancellation is unparalleled (seriously, don’t keep it on full NC if you need to hear anything at all!)

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi crryan12, Awesome! We're thrilled to hear you love the auto detection feature, excellent noise cancelation, and overall features of your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    My new favorites

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these to replace the in-ear sony headphones, which I found to give me a headache. I like the noise cancelling and sound quality a lot better on these and am happy with the upgrade.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi andy,
      Awesome! This is a great choice of headphone upgrade. Nice to hear you are enjoying the great sound quality and comfort with your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! - Kris Sony_US

  • Rated 5 out of 5 stars

    Excellent headphones

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent headphones. The noise-cancelling is especially impressive. The touchpad-like functionality for volume, back/forward and start/stop requires some getting used to but works very well once mastered.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MCHTally,

      You made the right choice with these Sony Headphones! Intelligent and intuitive, WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Worth the money

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Noice cancellation is great. It's great for long rides in the car. The connection is also amazing. It stays connected to my laptop for around 50 meters or so.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Andrew, we're glad you like the noise canceling feature and connectivity of our industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! ~Earl Sony_US

  • Rated 5 out of 5 stars

    Sony WH-1000XM4

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These Sony WH-1000XM4 headphones are truly amazing. I still can't believe the sounds I am hearing out of these headphones. Extremely satisfied with this purchase from Best Buy.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Mike,

      Great! We're glad that you are enjoying the sound quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    A+ Headphones

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Crystal Clear Symphony! No better way to describe it. Blocked all ambient noises and I was able to relax and enjoy my music for how it should be. Beautiful

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Bobosa, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    God

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really good headphones. if you're smart and dont want to spend all your money or airpod maxes. BUY

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ShaunP,

      Very nice! Thank you for your purchase and we are honored to have customers like you. We're glad to hear that you liek your new Sony headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. We appreciate the recommendation and thank you for choosing Sony and have a great day!

      -David Sony_US

  • Rated 4 out of 5 stars

    Awesome pair

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Impressive noise cancellation. Light weight as well.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Stormtrooper,

      We're glad that you like the weight and noise canceling function of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for the recommendation and for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Nice

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a gift for my son for Christmas and he loves them! I like them too because the are easy for him to pause and listen to me also. I am impressed with the case also. He says they do keep the noise out!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Mo67,

      You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Sony noise canceling headphones

    |
    |
    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have enjoyed these so far. Wonderful sound quality and noise canceling.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Beta, we're thrilled that you are enjoying the sound quality of our product. Thanks for choosing Sony. ~Earl Sony_US

  • Rated 5 out of 5 stars

    These are my favorite thing I own

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are insanely good, the EQ settings make it sound perfect. Great noise cancelling. And a mic!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KelseyC, wow! We're glad you are enjoying the sound quality, noise canceling feature and microphone of our product! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. ~Earl Sony_US

  • Rated 5 out of 5 stars

    The only headphones you will ever need

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What can I say? Could it be that Sony secretly abducted us in our sleep and brainwashed us into saying the things we want in our headphones? Lol probably Not, but I know something close to that most definitely happened!!!! Thank you Sony for creating the pair of headphones that I WANT to carry around for every occasion!!! Idk what kind of alien tech you got but hey kudos!!! From yours truly Bryan Olivares

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Bryan90, we're always committed to providing our consumers with top-quality products. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location.

      To get the most out of your WH-1000XM4, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thanks for choosing Sony.

      ~Ralph Sony_US

  • Rated 5 out of 5 stars

    Best headphones out there!

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So good! Never thought I would want these types of headphones because of the price but I won’t go back to any others! Lol

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Abraham, Awesome! We are so glad to hear that you are happy with your purchase! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Headphones

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It has great noise cancellation. Sound is good. However mic could be better

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      HI FerrinA, Great! We're glad that you like the sound and noise canceling. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin Sony_US

  • Rated 4 out of 5 stars

    The Bose is better

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Returned because the Bose is better. For about $40.00 more the sound is $400 better. However, the Sony was very good.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi LGCXthebest,

      Thank you for the feedback. It is unfortunate that the unit had to be returned. Thank you for sharing your experience and we hope you will consider Sony again in a future purchase.

      -David Sony_US

  • Rated 5 out of 5 stars

    Amazing!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the headphones! Very good sound quality and the noise cancelling is amazing. My only quarrel is that they are not meant to fit small heads so I had to return them.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi dmoo, While we are glad to hear that you are happy with the noise canceling and sound quality of the WH-1000XM4, we are sorry to hear that you had to return them.

      For this, you can use the sliders of the WH-1000XM4 to get a more comfort fit for the headphones.

      We hope that you consider Sony again in your future purchases.

      Regards,
      Carl Sony_US

  • Rated 5 out of 5 stars

    Out of this world

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What can I say that hasn’t already been said. These headphones are everything they are cracked up to be and some. The noise canceling feature is out of this world. Activate it and the outside world goes away.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi wannabetechie,

      You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.

      ~Ralph Sony_US

  • Rated 5 out of 5 stars

    Grand

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent quality! Recommend! Use them constantly!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BrandonR,
      Thank you for an amazing review and recommendation! We always strive to deliver the best quality with our products. Your satisfaction with your WH1000XM4 headphones is greatly appreciated. Thanks for choosing Sony! - Kris Sony_US

  • Rated 5 out of 5 stars

    Buy this

    |
    |
    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love love love these. Im a college student and needed to get rid of everyday noises and this does wonderful

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Elizabeth,

      You made the right choice! We're glad that the noise canceling function of the headphones is perfect for your lifestyle. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Good products

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Supper good sound cancellation battery can last for at least 3 days uses

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Lizzie, awesome! We're glad you are enjoying the our product! Thanks for choosing Sony! ~Earl Sony_US