Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 11047585
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is an excellent headphone, best noice cancellation and good sound quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Vicky, Thank you for sharing such an excellent shopping experience! We're glad that you're enjoying the excellent sound quality as well as superb noise cancellation and amazing features of these headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Jess
Top of the line quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Top of the line quality Headphones. I recently used these headphones on a cross country flight. They cancelled the airplane noise (e.g., plane noise, kids crying, etc.) wonderfully.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Quality,
Awesome! We're thrilled that these headphones are perfect for your travels. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Good headphones for studying
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My house is always loud and these headphones cancel all the noise thats always going on. Great for the gym too
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Yugioh, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4 headphones! The WH-1000XM4 is designed, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Nice
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product and clear sound for the sale price. Will purchase more for the holidays.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ronda,
You made the right choice! We're glad that you are enjoying the sound quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
LOVE!
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones for travel, especially airplanes. Flew 6 hours peacefully.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi oreovision,
Great! Looks like you found the perfect travel headphone. We're glad that you like the quality and performance of our WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony and enjoy! - Marco
Sounds great
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I highly recommend these for travel. Noise cancelling is truly a game changer and I really like the bronze accents on the black. USBC is also a plus! Amazing sound!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi spiffy23, Great! We're very happy to hear you appreciate the amazing noise canceling feature and sound quality of your new WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
Great headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I own both these and the bose 700's and these feel much better on the head are much lighter and I prefer the touch controls on these. The sound is great and the noise cancellation are awesome.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Colbain, Glad to hear that you are happy with the features, sound quality and noise-cancelling if your new WH-1000XM4 Headphones! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. -Carl
Great performance with poor quality.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My first impressions of the headphones were positive, based on also owning the earlier competitors, the included accessories were on par with what others offer. The sound quality and noise-canceling is excellent while the battery life outperformed my expectations. The only improvement would be to have more seamless switching when connected to two devices. The performance of the headphones made these my go-to headphones for work and leisure for the last year and a half. Until recently where the right ear cup swivel joint broke and the retaining clip sprung loose. This is a common problem search to find numerous threads. Contacted support only to be told physical or cosmetic damage is not covered by the warranty. The part that failed is under the headband with less than 1mm of access. Very unusual for many people to see common damage in difficult-to-reach areas all on the same ear cup. The manufacturer does not stand behind their product while the competitor headphones I own are 4 years old and still perform great with no issues.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Drew,
Thank you for bringing this to our attention. While we are glad you like the sound quality, noise canceling features and overall performance of the WH1000XM4, we're sorry to hear that it broke down after a year and a half of use. May we know the case number so we can review your file in the system and do the best possible for you?
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. - Kris
Perfect headph
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect sound quality. I love it! It helps me stay focus while doing homework.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JulissaC, Thank you for the amazing review! We're very happy to hear you love the exceptional sound quality of your Sony WH1000XM4. And good to know that it helps you stay focus while doing your homework. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
Great All Around
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great overall, had to return because of a connectivity issue. However, the customer service reps were wonderful and very helpful. The headphones sound and feel incredible. Unlike anything you have experienced
I would recommend this to a friendBrand response from SonyListens
Posted .Hi nate,
We're glad you like the sound quality and comfort of the headphones. Good to know that you were able to get a replacement for the connectivity issues you've experienced. We hope everything works out well. Thanks for choosing Sony.
~Ralph
Best headphones for the price
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are the best headphones in their price point way better than the bose and and apple over ear headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Irv400, Awesome! We are glad to hear that you are happy with your purchase! The WH-1000XM4 is designed, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Amazing quality
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the best purchases, if you’re an audiophile, music sounds amazing! I love to increase the bass a little bit and overall love the product.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Eddie, Awesome! We are glad to hear that you are happy with your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Noise canceling
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We bought this headphones for my daughter's Christmas gift and she love it
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SandraS,
That's wonderful to hear! We're so glad your daughter loves her WH-1000XM4 headphones and that they were a hit Christmas gift. We hope she enjoys many hours of amazing sound!
Thanks for choosing Sony.
-Eliab
Perfect Noise Canceling
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After much research, I grabbed these earphones on sale! These go with me everywhere I travel to. The Noise canceling is awesome! Of course, the sound is as well
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Donovan, Great! We are so glad to hear that you are happy with the sound quality and noise canceling of your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl
Great sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound, and noise canceling. For the price I wish the build quality was better, but it’s still pretty solid.
I would recommend this to a friendBrand response from SonyListens
Posted .Excellent choice, DanteB! We are glad to hear that you are happy with your new headphones! Thank you for choosing Sony! -Carl
Amazing sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best over the ear headphones I have ever purchased, yes they are very expensive but they’re worth every penny. The only downside is that they don’t cancel out the noise from the wind if your outside.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Patrick,
We appreciate your 5-star review of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.
Your feedback about the noise canceling function is greatly appreciated. The noise canceling function is effective in low-frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices. Check that the Adaptive Sound Control is turned off. Check the setting of the Adaptive Sound Control on the “Sony | Headphones Connect” app. When the Adaptive Sound Control is turned on, the noise canceling function may become insufficient.
Hope this helps. Thanks for choosing Sony.
~Ralph
Great.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are some of the best headsets I've ever owned. They sound great, and the noise canceling is top notch.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JonathanA,
You made the right choice with the Sony WH1000XM4! We're glad that you are enjoying the sound quality and noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
best headphones i’ve ever owned!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.noise canceling is amazing! love the ability to completely customize the headphones in various conditions
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ekovinchick, Thank you for taking your time to review our product! We are glad to hear that you are happy with your purchase! The WH-1000XM4 is designed, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Worth the purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound, you get your money's worth. You can hear the difference of the quality of sound in the price.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EmmanuelAndayaINCRadio,
That's awesome to hear! We're glad that you're enjoying the sound quality and price point of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-David
Amazing!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the best over-the-ear headphones I've ever used! Super comfortable (more than the XM5, to be honest!), the sound is crisp, and connection with 2 devices works really well (this was a must for me!). It's light enough that I use it all day at work and don't get headaches at the end of the day. But the star is the noise cancellation - amazing!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi mahmarino, Awesome! We are glad to hear that you are happy with your new headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl