Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 11047585
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
- Pros mentioned:Sound quality
10/10
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Sound Quality and active noise cancelling. Great in the office but can get a little hot at the gym.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Christian, we're glad you like our product! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing SONY! ~Earl
Nice
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Expensive, but wort it. Nice pair for daily use. ANC works perfect when the neighbors get too loud. And they are amazing for a late night movie or game session on the PS5.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jake,
You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Great Headphone
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones are great, and the sound effects are amazing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Pencil, we're glad you like our industry-leading noise canceling headphones. Thanks for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Excellent Noise cancellation feature
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is m go to headset for all purpose. Its noise cancellation quality is outstanding.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello SubhojitD,
Great! Thanks for trusting our product and we are very thrilled to hear that you are pleased with the noise canceling feature of our Sony WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
Best headphones out there!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So good! Never thought I would want these types of headphones because of the price but I won’t go back to any others! Lol
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Abraham, Awesome! We are so glad to hear that you are happy with your purchase! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
2 thumbs up
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got these for my wife to use at work. Noise canceling works good and good sound quality. She has a small head and loves them. I like them my head is a little bigger and not as a natural of a fit.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi WadeJ, Thanks for sharing your experience with the Sony XM4 wireless headphones. We're glad that you are enjoying them. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY. -Craig
- Pros mentioned:Sound qualityCons mentioned:Volume
Look elsewhere if you want a great headphone.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great color. That’s all the good. Overhyped. Headphones sound good but not for the price. Not comfortable for long periods and do. It get loud at all. If you are doing anything at all they will not stay on. Overhyped and underperforming.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Rock316,
We are sorry if the headphones failed to meet your expectations. When using the headphones, you can adjust the length of the headband for comfort. More details:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002928786.html?search=headband
If you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Regards,
David
- Pros mentioned:Sound quality
Versatile, Great Sound, Comfort
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortable, noise-canceling with options differentiates these from competitors. Two devices Bluetooth connection works great when using the computer and receiving phone calls on the phone.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi wiliam,
Great! We're thrilled that you are enjoying the comfort, noise canceling, and multipoint function of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Best headphones on the market
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A very good headset for the price. Not too cheap not too expensive, the bluetooth world perfectly as well as the noise canceling.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Matthew, Awesome! We are glad to hear that you are happy with the noise canceling of your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Overall good.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pro: Great sound and Noise cancellation, unfortunately call quality suffers. Easy to use Comes with a headphone cord Con: Wind noise present whether you are in a room with a ceiling fan or outside. Sony needed to do a better job at getting the Noise cancellation on the phone. Short Charging cable
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Georb123, We are sorry to hear about your concerns with your wireless headphones. The noise canceling function feature of the unit is effective in low-frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices. Despite your concern, it's nice that you like the overall quality of the headphones. Make sure to update the firmware of the headphones to resolve any software-related issues and to improve the performance of the unit: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/downloads. WH-1000XM4 headphones incorporate two technologies to maximize noise-canceling performance. These headphones have a built-in analog amplifier integrated into the HD Noise-Canceling Processor QN1 realizes an unmatched signal-to-noise ratio for low distortion and exceptional sound quality for portable devices. Thank you for choosing Sony! -Vincent
- Pros mentioned:Sound quality
It’s petty good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It has this great thing about it which is the soundproof And it also has this cool feature about which is when someone is talking to you you can put your on the headphones while someone is talking to you!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Aloulou2000, we're glad that you're enjoying the noise canceling and Speak-to-Chat functions of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony. ~Ralph
- Pros mentioned:Battery life, Sound quality
Great performance with poor quality.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My first impressions of the headphones were positive, based on also owning the earlier competitors, the included accessories were on par with what others offer. The sound quality and noise-canceling is excellent while the battery life outperformed my expectations. The only improvement would be to have more seamless switching when connected to two devices. The performance of the headphones made these my go-to headphones for work and leisure for the last year and a half. Until recently where the right ear cup swivel joint broke and the retaining clip sprung loose. This is a common problem search to find numerous threads. Contacted support only to be told physical or cosmetic damage is not covered by the warranty. The part that failed is under the headband with less than 1mm of access. Very unusual for many people to see common damage in difficult-to-reach areas all on the same ear cup. The manufacturer does not stand behind their product while the competitor headphones I own are 4 years old and still perform great with no issues.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Drew,
Thank you for bringing this to our attention. While we are glad you like the sound quality, noise canceling features and overall performance of the WH1000XM4, we're sorry to hear that it broke down after a year and a half of use. May we know the case number so we can review your file in the system and do the best possible for you?
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. - Kris
- Pros mentioned:Bass
Amazing quality
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the best purchases, if you’re an audiophile, music sounds amazing! I love to increase the bass a little bit and overall love the product.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Eddie, Awesome! We are glad to hear that you are happy with your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Great headphones
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these headphones. Sound good and good noise cancellation
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MichelleJ, we're glad you love the sound quality and noise canceling feature of our product. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Good quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good product. Would recommend if looking for noice cancellation and ambiance sound.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Marsmit,
Thank you for the 5-star rating! We're glad to hear that you like the noise canceling and quality of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Amazing Headphones
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are great Bluetooth headphones. The sound quality and structure is amazing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Samuel,
Thank you for sharing your feedback. We are delighted to hear that you are amazed with the design and audio quality of our WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
These are great!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are great headphones. I had Bose and beats before but I really like new features such as multiple device Bluetooth connections and awesome noise cancellation. also, new interface to play music.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Blah,
You made the choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
~Ralph
- Pros mentioned:Sound quality
Excellent
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I can finally survive kids crying in sync on an airplane!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BrownDevil, we're glad you are enjoying your new headphones! Thanks for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Great Sound and Durable
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Earphones are worth the miney, i got them on sale so they were a steal, but if u have the opportunity to get the newer one do it!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Akram! We are so glad to hear that you are happy with your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Sony
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphone ever. The quality and ease of use is a class of it's own.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello MoAb,
That's awesome! It's nice to know that you are pleased with the quality and how easy to use our WH1000XM4. You can now enjoy listening to your favorite music without any distractions. Thank you for choosing Sony! - Marco