Skip to contentGo to Product SearchGo to Footer
Main Content

Customer Ratings & Reviews

Your price for this item is $289.99
The comparable value price is $299.99

Customer reviews

Rating 4.7 out of 5 stars with 12469 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 338 Showing 6,741-6,760 of 12,469 reviews
  • Rated 5 out of 5 stars

    Great headphones

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good headphones. The sound is great. The noise canceling is excellent.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Eli47,
      Perfect! It's nice to hear that you are pleased with the sound quality and excellent noise canceling capability of our WH1000XM4. Thanks for choosing Sony! Enjoy! - Marco Sony_US

  • Rated 5 out of 5 stars

    Best headphones for college

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best headphones I’ve ever had. These have helped me out throughout school.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi GersonP,
      Wow! That's nice to hear that you are enjoying your Sony WH1000MX4 and how it helped you focus on your school/studies. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Mr

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones with a long lasting battery. Highly recommended.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Shorty2311,
      That's great! It's nice to hear that you are pleased with our WH1000XM4 especially its long battery life. Thank you for choosing Sony and for your recommendation! - Marco Sony_US

  • Rated 5 out of 5 stars

    Qaulity

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great pair of headphones and the battery life is good

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello MichaelA,
      Awesome! We're happy that you like our Sony WH1000XM4 for having a good quality and long battery life. Enjoy and thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Buy These!

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best headphones I've ever owned! Better than Beats!!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JessicaM, we're glad you like our product! Thanks for choosing Sony! ~Earl Sony_US

  • Rated 5 out of 5 stars

    Love these headphones

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love these headphones. When I had them on the world disappears. I love the dark blue color. Easy to use.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Awesome, LeidyS! We're glad that you are impressed with the noise-cancelling feature of the headphones. The WH-1000XM4 is designed, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Craig Sony_US

  • Rated 5 out of 5 stars

    Long lasting, quality audio

    |
    |
    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Some of the best wireless bluetooth headphones, amazing battery life.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello BrandonS,
      That's awesome! We are thrilled to hear that you are pleased with the amazing battery life and quality of our WH1000XM4. Thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Great headphone and noise blocker

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphone and noise blocker. The sound quality is great and would recommend it to anybody.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Stocktonian,

      Thank you for reaching out to us today! We're always happy to hear from you. We're glad that you're enjoying the sound quality and noise canceling of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony and we hope you enjoy your headphones from here on out. Have a great day!

      -David Sony_US

  • Rated 5 out of 5 stars

    Never need another pair until the new ones come!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are everything! They might be a little less bass when first using them, but commect it to the app, then add some clear bass on the eq. Sounds Great coming from a audiophile.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi WillSJ55, Wow! Thank you for sharing your thoughts and experience so far using your new Sony WH-1000XM4. We're delighted to hear that you found the perfect headphones. It's nice to know you appreciate the combination of high quality Bluetooth codecs, great sound, improved noise cancelling, and good to know you're utilizing the different customizations and built-in equalizer on the Sony Headphones Connect app. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Thank you for leaving us such a wonderful review and for choosing Sony! -Jess Sony_US

  • Rated 5 out of 5 stars

    Nice

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Expensive, but wort it. Nice pair for daily use. ANC works perfect when the neighbors get too loud. And they are amazing for a late night movie or game session on the PS5.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jake,

      You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 2 out of 5 stars

    There is a defect the warranty will not cover

    |
    |
    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great quality sound. Loved these. But it has been under a year, and they have broken due to a defect in the right swivel piece. I was literally putting them on my head like I always do, and the right swivel cracked. When I went to Sony for the 1-year warranty, they said they wouldn't cover physical damage even though this is a defect common in this specific kind of Sony headphone. They then wanted me to pay $90 only for labor to get them fixed. This $90 did not include the other cost that would be required. I would also have to pay for shipping both ways, which was $20 each. So if you don't mind them breaking in under a year and paying such a large price, then get them. The headphones have good sound quality but take a long time to connect to devices and can sometimes randomly disconnect. The sound quality is phenomenal, though, so there's that. But all in all, I feel like I've been robbed and wasted my money.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Catherine, thanks for choosing and purchasing our product. We're glad you love the sound quality of the WH1000XM4. We're sorry to hear that you have an issue with your Sony unit. This is not the experience we want your to have. We'd like to review your file to better assist you. Please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number: Case Number:

      ~Earl Sony_US

  • Rated 5 out of 5 stars

    The best of the best

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Demasiados buenos excelente sonido y calidad y con cancelación de ruido

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi CesarR, we appreciate your positive review of our product. We're glad you like it. Thanks for choosing Sony! ~Earl Sony_US

  • Rated 5 out of 5 stars

    Headphones

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They've been excellent so far. NC feature is a blessing on these

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Bobby,
      Great! It's nice to know that you are pleased with the excellent quality and superb noise canceling capability of our WH1000XM4. We appreciate your feedback and thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    But it twice

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fan-Fūcking-tastic. 10/10 would buy again. Don't let any negative review stop you from buying these. Those people are dumb, don't know how to use these, and deserve every bad thing that comes their way.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Game Changer

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I thought I was listening to high quality audio with some true wireless headphones I got a couple years ago, but these blew them out of the water. The sound is crisp and the noise canceling is superb.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Josh,

      We're thrilled to hear your 5-star review of the headphones. Intelligent and intuitive, WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Awesome

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The most amazing headphones i ever had, sounds amazing

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Carlos, nice! We're glad you are enjoying the sound quality of our product. Thanks for choosing Sony! ~Earl Sony_US

  • Rated 5 out of 5 stars

    Sony Headphones

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality is crisp and powerful. Great purchase.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Phillip,
      Awesome! We're happy to hear your satisfaction with your purchase. It'snice to know that you like the sound quality of our XM4. Thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Great gift

    |
    |
    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these for my grandchildren (2) and they love them. They have adequate noise reduction, but they didn't want to be oblivious to everything going on around them, and these are perfect,

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SherryG,

      Perfect! We're glad that your grandchildren are enjoying the noise canceling function of the headphones. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Best Headset Yet

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great headset, excellent sound quality, and excellent noise canceling

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JMartinez, We're very grateful for this positive feedback! It's wonderful to hear your investment is worth it and you are enjoying the superb features, great noise cancellation, and excellent sound quality these headphones deliver. Thank you so much for choosing Sony! -Jess Sony_US

  • Rated 5 out of 5 stars

    Sony Wh-1000xm4 are solid

    |
    |
    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Crystal clear. Well made. Ear foam seems solid. Connects well to multiple devices. Compared to other headphones in the same price category, they perform as well or better in all areas.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi cliverman, we're glad you like our industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl Sony_US