Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 11047585
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Best Noise Canceling
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best noise canceling I have ever tried, the quality is so good, I used a DAC with them and sounds great, but the best use is for the wireless with noise cancelling.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JulRam87,
Great! We're glad that you are enjoying the noise canceling function and sound quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Great noise cancellation
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My daughter spent over $400 on these, on my credit card! Wanted to kill her. But they are great! Excellent noise cancellation. I use them when I want to ignore her dad!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Security,
Thank you for sharing a short story why you got this amazing headphones! We're glad to know that you are enjoying the great sound and noise canceling features of the unit. Nice to know it suits your needs. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for your feedback and enjoy your new headphones! - Kris
one of the best headphones you can buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.fantastic headphones, great sound quality, app could use some work
I would recommend this to a friendBrand response from SonyListens
Posted .Hi UncleFelix, Thank you so much for taking the time to leave us a review of your
WH1000XM4. We're pleased to hear you like great sound quality this unit delivers. If you have any specific suggestions or features you'd like to see on the Sony Headphones Connect app, feel free to share them with us. Your insights are important to us as we work to meet and exceed your expectations. Thanks for choosing Sony! -Sam
Little peace and quiet
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My daughter loves them. When she wears them she’s in her on world with the noise cancellation
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dud1, we're glad to hear that your daughter loves our industry-leading noise canceling headphones! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY. ~Earl
Great!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.amazing set of headphones. really awesome sounds and has a stellar frame for your head
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dannybreakfast,
We appreciate the 5-star rating and we're happy to hear that you like the sound quality and design of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony and enjoy your headphones!
-David
Great headphones!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far my son loves these headphones!! They were a Christmas present!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello DebraI,
What a nice Christmas gift! We are truly delighted to hear that your son loves his new Sony WH1000XM4 headphone. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If he hasn't already, please tell him to check our Sony Headphones Connect app which will let him fine-tune his music to his liking! Thank you for choosing Sony! - Marco
So glad I chose these noise canceling headphones.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these over the ear noise cancelling wireless headphones after trying the Sony WH-1000XM4 that my daughter bought at Best Buy. Pairing the bluetooth to my devices was easy. I use them when cutting the lawn outside while listening to the music library on my I-Phone and while using my laptop indoors. The features on these headphones are amazing. I can answer an incoming call on my smartphone, increase or decrease volume on music I'm listening to, or listen to momentary conversation with someone who might walk up, by touching the right side earpiece. The stereo sound is excellent, I would not hesitate to recommend these headphones to a friend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kevin, Awesome! Glad to hear that you got the best noise-canceling headphones for you! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. -Carl
Very good but annoying clicking noise in right ear
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very good sound and noise canceling, but I have now had two pairs and both have an irritating clicking noise in the right ear. Not audio, but more a plastic sound. Not sure what it is, but it's rather annoying for headphones this expensive. Everything else is fantastic though!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PatrickMahomesll, While we are glad to hear that you are happy with the sound quality of your new WH-1000XM4, we are sorry to hear that you are experiencing a clicking noise on the right earcup of the headphones.
Depending on the surrounding environment, wind noise or hissing sound may increase when the Ambient Sound Mode is turned on. In that case, cancel the voice focus with the “Sony | Headphones Connect” app. If the wind noise is still significant, turn off the Ambient Sound Mode.
If you feel annoyed or uncomfortable with White noise or hissing sound, please change [NC/Ambient] mode to [OFF].
If you have never connected to the Sony | Headphones Connect app: change [NC/Ambient] settings by pressing the CUSTOM button on the headphones repeatedly until the Ambient Sound Mode is turned off.
If you have previously connected to the Sony | Headphones Connect app: change [NC/Ambient] settings using the Headphones Connect app => [Sound] -> [Ambient Sound Control] -> toggle left to turn off.
Resetting and Initializing the headphones will also help on resolving the issue.
To reset, press both the (power) button and the CUSTOM button simultaneously while charging. The headset will be reset. The device registration (pairing) information is not deleted. If the issue still occurs, please initialize the headphones.
To initialize, turn off the headset while the USB Type-C cable is disconnected and then press and hold the (power) button and the CUSTOM button simultaneously for 7 seconds or more. The indicator (blue) flashes 4 times, and the headset is initialized. This operation resets volume settings, etc. to the factory settings, and deletes all pairing information. In this case, delete the pairing information for the headset from the device and then pair them again.
If you need further assistance with your WH-1000XM4, please contact us for help.
Please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
Great headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the headphones. When the noise canceling is turned on it is noticeable. Much better than a pair I bought years ago.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Thermight, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Sony Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Comfortable. Great sound and the noise reduction is fantastic!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Tacoma,
That's perfect! We're glad that you are pleased with the noise canceling capability, sound quality and comfortability of our WH1000XM4. Thanks for the review and for choosing Sony! - Marco
Great but please fix ‘2 devices simultaneously’
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic, comfy and quality headphones. 4/5 because the”Connect to 2 devices simultaneously” isn’t as great as you’d hope. I have had multiple issues when I am listening to music via iPhone and then my headphones will randomly switch to my MacBook and I will have “dead air”.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Adam, we're glad you like the qualiy and comfort of our industry-leading noise canceling headphones. We're sorry to hear that you have an issue with the multipoint feature of your SONY unit. Please follow this link to isolate the issue:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00249936
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl
Good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noise cancellation is amazing, sounds good and has yet to die on me
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BjornE, we're glad you like the noise canceling feature and sound quality of our product! Thanks for choosing Sony! ~Earl
Amazing product.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headset is just amazing. I have upgraded to this 1000xm4 and I don’t regret my purchase. I float in another dimension when I wear them. I really liked the fact we can connect it to two devices.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi seyni,
Good to know that upgrading to these headphones was worth it. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
~Ralph
Best purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones are great! The fact that u can switch from noise cancellation to ambient sound is incredible. The feature it’s has are awesome they come in handy when I work out love ‘em!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Eduardo,
Awesome! We are glad you like the sound quality and noise canceling function of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.
Thank you for choosing Sony!
David
Best sound/price ratio
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.As someone who used to produce music as a sound engineer these headphones are one of the best for the price point. Comfortable and easy to hook up for bluetooth
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SamuelL, Awesome! We are so glad to hear that you are happy with your new headphones! Thank you so much for choosing Sony! -Carl
Excellent
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noise cancelling is Top-notch .I would definitely recommend this product!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello VictorC,
Nice! Thank for your recommendation! We are truly happy that the noise canceling feature of our Sony WH1000XM4 works perfectly to block unwanted noise. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
Sony is still Boss
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these headphones. Superior quality and performance. Sony is still worth the money and they just keep getting better
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Diva, Thank you for giving the WH-1000XM4 a perfect rating! Glad you love the amazing build quality and overall performance of your new Sony headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
Would buy again
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Honestly was hesitant in buying these but after watching reviews on YouTube. I’m glad we made the purchase especially that it was on sale and cheaper than the mx3. Totally would recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ZombieRobotbaby,
Awesome! We are glad that you are happy with your purchase! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. We appreciate the recommendation and thank you for choosing Sony!
Regards,
David
Love these headphones!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I literally can’t hear anything with these on especially the teenage children that im trying to block out. These get the job done.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TaNajia, Awesome! We are so glad to hear that you are enjoying your WH-1000XM4! With intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Amazing headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love listening to music on these headphones. Noise cancellation is also great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MariaC,
Awesome! Thank you for sharing your review and we're happy that you are enjoyed listening to your favorite music with our Sony WH1000XM4. We're glad that you like the audio quality and noise canceling feature of the headphone. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco