Skip to contentGo to Product SearchGo to Footer
Main Content

Customer Ratings & Reviews

Your price for this item is $289.99
The comparable value price is $349.99

Customer reviews

Rating 4.7 out of 5 stars with 12469 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 344 Showing 6,861-6,880 of 12,469 reviews
  • Rated 5 out of 5 stars

    The best

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are far and away my favorite headphones I’ve ever owned.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello KennethW,
      Great! Thanks for your feedback and we are delighted that you like the performance and quality of our WH1000XM4. Thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Good pair of headphones

    |
    |
    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing sound quality, I think anyone would be more than happy to get these

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Javi,
      Nice headphone, right?! We're very happy that you appreciate the sound quality of our Sony WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you very much for your purchase and for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Perfect Sound After EQ Adjustments

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Out of the box is great, but the audio can be fine-tuned and perfected according to your taste when using the Sony Headphones App.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi pjvasquez, Awesome! We are glad to hear that you found the perfect headphones for you. With intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    best headphones

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    love the mx4 over mx5. i am also cheap but they are still amazing

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi remfsv,

      Thank you for the 5-star rating and we're glad to hear that you like your new Sony headphones. We appreciate the 5-star rating and thank you for choosing Sony!

      -David Sony_US

  • Rated 5 out of 5 stars

    Cool!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Way better than my Beats! They are an excellent quality! In addition, they are so cool! All my friends are jealous!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi OkilaE, Awesome! We are so glad to hear that you are enjoying your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    20 year old son’s Christmas gift delivered!

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our son is a music lover who dabbles in percussion himself, so appreciates high sound quality. He reports excellent performance on sound snd on noise cancellation feature as well.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ShellyGP123, Awesome! We are glad to hear that you are happy with your purchase! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Headphones

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Live these, and BB team members are always super helpful. Well done.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello RobertD,

      Thank you for choosing Sony!

      We're immensely pleased to hear you're loving your WH-1000XM4 headphones and that the Best Buy team enhanced your experience! We hope you continue to enjoy them.

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Great Pair! Only slight malfunction.

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely amazing sound cancelling. Only had 3 random connection issues where the headphones turned off and disconnected but I simply turned them back on and they auto-connected.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi there, Awesome review! We are glad to hear that you are happy with the noise canceling of your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for the 5-star rating!

      Regards,
      Carl Sony_US

  • Rated 5 out of 5 stars

    enjoy the serenity

    |
    |
    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Folds up nicely, super long battery life and comfortable and effective noise blocking

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JRod,

      That's great! We're glad to hear that you like the comfortable design, noise canceling and battery of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      -David Sony_US

  • Rated 5 out of 5 stars

    Sony headphones

    |
    |
    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good quality headphones, easy connection 10/10

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Winni,
      Great! It's nice to know that you are pleased with the overall quality and performance of our XM4 headphone. Thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Sony - WH1000XM4 Wireless Noise-Cancelling Over-th

    |
    |
    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best product by Sony. Excellent sound quality. Overall happy with this purchase and will recommend.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Applewatch7,

      You made the right choice! We're thrilled that you are enjoying the sound quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Very amazing sound and comfort.

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are the very best headphones. Listening to music or talking on phone they sound amazing.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RogerG, we're glad you are enjoying the sound quality of our product. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY! ~Earl Sony_US

  • Rated 5 out of 5 stars

    Best ever!

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are the best Ive ever used. Fit naturally and really keep the noise oit!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JoanE, Great! Good to know you're enjoying the fit and excellent noise cancellation of your Sony WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam Sony_US

  • Rated 5 out of 5 stars

    JBL Headphones

    |
    |
    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Better than Apple headphones. Very comfortable would recommend to anyone.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi EverardoG, we're glad you are enjoying our product! The WH1000XM4 is designed with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony. ~Earl Sony_US

  • Rated 5 out of 5 stars

    Better in Black

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have the same pair in black and bought the silver as a gift. Noise cancelling works great. Knocks out the drone when flying and great for studying. App is easy to use too.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Tyler,

      Great! We're glad that these headphones are perfect for your lifestyle. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Sony Headphones

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchase the headphones as a Christmas present for my daughter. She loves them. They last about 30 hours between change.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MDLC,

      You made the right choice! We're glad that your daughter is enjoying the battery life of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Good sound and ease of use.

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the ability to adjust the sound quality to your taste. The soundstage is excellent and the bass response is quite good. These headphones sound as good as other brands that cost much more.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi David, we're glad you like our newest industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl Sony_US

  • Rated 5 out of 5 stars

    Awesome headphones

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Comfortable, lightweight and works like a gem! I highly recommend these!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello JCC18,
      Perfect! We are truly delighted to hear that you appreciate the comfortable design and how lightweight our Sony WH1000MX4 is. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony and for your recommendation! - Marco Sony_US

  • Rated 5 out of 5 stars

    Headphones

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great pair of headphones that are comfortable and easy to use.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Brimmy,
      Perfect! It's nice to know that you are comfortably using our WH1000XM4 and find it eady to use. Enjoy and Thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Sony XM4 Headphones deliver!!!

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this sony headphones. Coming from an XM3 the XM4 did not disappoint.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi InscrutableS, we're glad you love our product! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! ~Earl Sony_US